"We really appreciate the home delivery, but wish the process of sending prescriptions was a little more modern / straight forward. Sending a hard copy prescription via mail seems outdated and unnecessarily slow. "

"i got a call from someone to correct an error on my order (my fault). friendly service."

"Useless, worthless, horrible experience that made me question why I ever signed up in the first place."

"I ordered medication for my pup. They sent an email saying they faxed my vet, but it didn't go thru. Called the vet, they said they were getting faxes, verified their fax #, and sent an email back to customer service with the correct info. They said they had tried to call and left a message. The time they had called was after they had closed for the day. Going on the 5th day when my vet still didn't have anything from them, I cancelled the order."

"This is our third box from here, there are great"

"Ordering was easy, prices were great and shipping was fast.
"

"Ordered a refill on amoxicillin clavunulate. Rep said I had 404 pills left so I said to send all. Order was taken and confirmation email sent. Several days later they said they were waiting for rx from vet. Why?? I had refills! Several days later they emailed they heard from vet and were preparing to ship. Several days later they sent an email saying they were out of my antibiotic and could not tell me when I would get my script. I called to ask when I could expect it and Rose said she would check and call me back. NEVER HEARD BACK. The next rep was ride and of no help. I’ve been waiting for over two weeks!!!!!! At this point I can tell you I will never order from you again. I don’t care if you have the lowest price, the incompetence and callousness of your staff is not worth any savings.
Where is my medication?????? Asking for my dog"

"I ordered prescription cat food and within three days of placing the order, PetcareRX had confirmed the prescription with our vet and the order was in my hands. PetcareRX has consistently been providing good values on pricing our pet supplies and quick shipping. "

"Collar was advertised with old outdated photo."

"Great prices and fast shipping "

"I was told the product was in stock so I placed the order. I then spent $11 to send in the hard copy prescription. I called 2 times to find out if the prescription was received. No they could not confirm. Then I was told that item has been out stock since BEFORE I placed the order. They have no estimate when it will be in stock and I'm back at the beginning of finding the medication needed for my 15 year old dog. "

"FedEx left our delivery by the busy road. We had to haul heavy dog food boxes 1/4 mile up the driveway to get it in the house. Please consider using another shipping company or giving customers a choice."

"Was told I would get a response by following day, still awaiting a response, not happy I have to follow up now"

"Orders are confirmed and processed quickly, including those requiring prescriptions!"

"PetCareRX served to be a worthwhile service in my instance where we needed dermalone for some skin irritation—something I’d normally get my our Vet’s office but we’re out of state for the summer. Our Vet cooperated by issuing the prescription when called by PetCareRX.

Service was very good and PCRX called to confirm details; my only star downgrade was for for the timeframe to complete, mail and get the product. If something was more urgent, I’d advise a local veterinary source.

But it’s great that the service exists and that the customer service is thorough."