"Ordered pet toy three weeks ago. Still waiting for delivery. No response from company."

"Was re-shipped very fast. "

"the website is very easy to navigate. The prices are good for me. I've used and trust the product I bought. They have kept in touch with me via email for years!"

"Always arrives in time. Great product. My 2 year old Multi-Poo absolutely loves it.."

"After placing my order and paying for it, I received an e-mail from PetCareRX that my order was significantly modified (from 22 items to 8). One minute later, they charged my credit card for the modified order. I contacted them right away and requested that my order be canceled if the complete order could not be fulfilled. They advised that there were quantity limitation, but their online ordering platform did not clearly state any limitation and the order was completed successfully. They also said that they could not cancel the order. PetCareRX called me numerous times asking for my pets name and asking if I wanted to sign up for their PetPlus program, by they couldn't take the time to call a potentially loyal customer to advise that their order had been modified and ask if they still wanted to proceed with the order with the reduced quantity. To change a customer's order once it is placed, resulting in a higher price, is unfair and not a good business practice. Additionally, the e-mail stated that they would not charge the shipping fee due to the reduced order, but they did. That resulted in me having to both e-mail (no response was ever received) and call the company at least three times. The representatives I spoke to on all occasions were not customer service oriented and seemed bothered by the call. The customer service I received from PetCareRX is the worst I have ever received from an online merchant. I am a loyal Chewy customer and that it were I will continue to go to for my pet care needs. Between prescription food, medication, supplies and toys (for both my personal pet and donations to a local rescue), I spend thousands of dollars a year. PetCareRX lost a potential customer over a small matter that could have been very easily resolved with good customer service and support. My advice is to take lessons from Chewy if you want to be successful.
The motto on their webpage states "At PetCareRX.com, we are not happy unless you are 100% satisfied." I am 0% satisfied with how my order was handled.
"

"My pet's meds and food arrived quickly. Customer service is very helpful if you need them. "

"On time as ordered. would order again."

"Great customer support and fast delivery "

"Super fast delivery of prescription food for my German Shorthaired Pointer in need of a special diet."

"Great service! Thank you!"

"Ordered freeze dried food that was sold out everywhere else. PetCareRx had it available and shipped fast. Easy website ordering."

"niceeeeeeeeeeeeeeeeeeeeeee"

"Loving the saving and customer service."

"Slow order processing even with petplus. Petplus discounts not worth it. Vet help line just tells you to make appointment at a local vet, a waste of time."

"Cancelled My orders. Even I only purchased 6 units."