ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.76/5
Customer service:
3.75/5
Return/Replacement policy:
3.57/5
Featured Review


Verified
2/5

2023-07-08

Slow delivery

"The prescriptions were sent at 3 different times making it impossible to begin treating my dog. Had to wait for the 3rd shipment to start treatment. It took well over a week to get everything. Doubting placing future orders. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-07

Excellence in cost and delivery time

"This company is my go-to for toys for my power chewers. Their pricing beats out all competitors and fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-07

Easy process and fast delivery

"Approval was obtained and order processed and delivered quickly. Thanks "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-07-07

Not a great start

"Horrible communication, one rude customer service representative, and the delivery was not on time to arrive before having to leave for vacation. Thete were a lot of promises not kept. Not happy with Petcare along with my greedy and lazy veterinarian office."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-07-06

Promotions are not real

"You send plenty of promotions via email and US mail, but make it impossible to use them. VERY frustrating and clear indication of you intent to trick you customers into a sale.
NOT happy.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2023-07-06

Service

"Good job and thanks for the help
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-06

Best online pet pharmacy

"Wonderful prices and best customer service. Easy ordering and delivery was right on time!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-06

Best Service

"After taking my senior dog to the vet, I was told she would have to take multiple medications for the remainder of her life. Not only did PetCareRx provide a heavily discounted price than what I would’ve paid at the vet, they also gave me a year membership. I will only use PetCareRx for all my dogs prescription needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-06

It was great

"Easy and quick delivery. No issues at all"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-05

fast good service

"fast service, good service. Need I say more?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-05

petcare rx

"This company is always dependable. Fast delivery, great products. Wonderful customer service. Good company to do business with, always fast responding."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-05

Very happy

"Fast dependable customer service good products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-07-04

Multiple dented cans in every case of dog food.

"I have bought at least 15 cases ( 3 cases at a time) of canned dog food and initially would be good but 8 of the last nine cases have had big dents in at least a 1/4 if the cases. I did not check them immediately because was stocking up initially due to a shortages of supply. When I sent pics to petcare Rx they replied that if not dented or crushed to the point that they are open then they are still considered usable and they will not replace or refund. This is a prescription food that is over $90.00 a case. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2023-07-03

Good product at a good price.

"My first purchase was a good experience. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2023-07-03

Customer service half half

"The customer service was great to contact me for a better price if I join the plan, respond in a timely manner Then I had to process a refund where I contacted them 3x for confirmation they got my message."

Detailed Review Benchmark + -
Pricing of products and services