ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.98/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.75/5
Customer service:
3.74/5
Return/Replacement policy:
3.54/5
Featured Review


Verified
5/5

2024-08-13

Great customer service

"Unfortunately I had to cancel my order due to my veterinarian. During the process the staff answered the phone & was very courteous & professional. I will try again after I get my end straight."


Verified
5/5

2024-08-13

Quick and accurate

"Easy ordering, quick prescription verification, and fast secure delivery. Great experience!"


Verified
5/5

2024-08-13

Awesome Products & Service Always

"I have been a customer of PetCareRX for years, for our rescue adopted dogs. Wonderful website to purchase the dry and wet foods they have liked --- treats too!!! Always get great prices. Awesome fast shipping and terrific email correspondence. I appreciate that they reach out to our vet to approve purchases that we need. Customer service is always available to speak with if there are questions, or concerns. The representatives are very friendly, helpful and wish to make my consumer experiences pleasant and positive. I will continue to recommend and use PetCareRX."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-08-13

Great prices if the sell your item or have it in stock

"Great prices, but items are often out of stock. And what they actually sell, can be somewhat limited. For instance they sell the puppy formula of my dogs food, but not the adult formula. Customer service has always been good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-13

Easy and fast

"Always easy to order my dog’s prescriptions "

Detailed Review Benchmark + -
Overall product shipping and delivery process

Verified
1/5

2024-08-13

NO Customer support!!!

"Still waiting on a reply from an email I sent regarding where I need to be mailing an RX. This is not the first time. The customer support is the worst I have ever had. If it wasn't the cheapest place, I would definitely take my business else where. The only thing you can depend on is the auto ship, even when you cancel it, it still comes."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-08-13

Mother Hubbard Commits Fraud

"I purchased a 20 lb box of Mother Hubbard’s small biscuits. Weighed the contents on an accurate kitchen scale (eight 2.0 lb ziplocks and one 2.5 lb ziplock). I received 18.5 lb in the box which says 20 lb net. That’s about 10% of the product that I was cheated out of. Shame on you Mother Hubbard!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-08-13

Pet med

"Good price. Fast delivery."


Verified
5/5

2024-08-12

Hills low fat I/d

"Quick delivery on prescription dog food"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-12

Simple and Affordable

"This was an extremely easy experience. My prescription was approved and sent to me in a matter of days! The price is the same as it would be for me at the vet and I’d prefer this route so I don’t have to go to the office all the time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-12

Always a great experience

"Timely delivery products "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-08-12

No order received!

"I placed an order for a 12 month supply of Sentinel.... I was billed $145.00 and NOTHING!!!!!!! I did not receive my order and I have been billed for it. This is unacceptable and I will no longer be using PetCareRx. EVER!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-08-11

Way over priced!!!!

"I purchased what I thought were 2 boxes of Simparico for my pet. What I got were two pills that I paid over $22 per pill!!! I went to Amazon and can purchase this same product for $12 a pill. Will never do business with this company again!!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-08-11

Prescription

"Took 2 days to fill prescription meds because of confusion and poor communication. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-08-11

Jurie

"Some issues with vet but not your company. Delivered early.your company did their job well."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process