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Product & services pricing
4.01/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.81/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2023-01-06

Great prices and fast delivery

"I have had a great experience with PetRx. It's an intuitive website, they have a broad inventory, their prices are the best I've found for certain products and their delivery service is reliable and fast. Give it a try!"

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Verified
5/5

2023-01-06

Excellent Quick Service

"Very satisfied with the service! Will become a returning customer for my cat. Thank You. "

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Verified
1/5

2023-01-06

TERRIBLE

"Never processed our order for heavy weight crocks, emailed and no reply. Finally called lady not very polite, said i'm not allowed to order that qty of bowls. I asked do you not have in stock, she said we do. I asked then why can't you ship? I asked for supervisor and she was no better, she said we cannot ship you, you ordered too many, I said i do not understand we are paying your price, you have in stock and order was accepted!!! she said we are cancelling your order. very annoying company to deal with. "

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Verified
5/5

2023-01-06

Amazing customer service

"They shipped my package right away and they called to follow up in case I need something wow wasn’t expecting this level of customer service! Keep up the great work!!"

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Verified
5/5

2023-01-06

Quick ship after RX was rec’d

"Quick ship after RX was rec’d"

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Verified
1/5

2023-01-06

not in stock

"Ordered Vet necessary cat food for my 17 yr old cat with bowel issues. Was told it was in stock on December 22nd - questioned again on December 27th (was now told they don't stock the item it is shipped from the manufacturer) . A label was created on December 30th and nothing on tracking since and my dashboard shows shipped. Well it obviously was not - How do I know? the manufacturer shows that it has been on backorder for a month!!! Obviously no customer service of marketing skills."

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Verified
5/5

2023-01-05

Proin: IT WORKS !

"always low priced, always delivered fast, THANK YOU "


Verified
5/5

2023-01-05

On Time

"My dogs pro-biotic was delivered on time for a price that was 6 dollars cheaper than most retailers. "

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Verified
5/5

2023-01-05

Great Alternative to Chewy

"I have been using Pet Care Rx for many years for my dogs flea/tick and heartworm medications. It has always been easy to order online, and shipping is quick. If I needed help, a person was always available and helpful. Great place to get your pets medications, don't have as much "stuff" as Chewy. Easier to navigate and not get sidetracked. Would recommend to anyone who needs medication for their four legged loved one"

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Verified
5/5

2023-01-04

Prompt delivery

"Great service. Thank you."


Verified
4/5

2023-01-04

Awesome delivery turnaround time!

"I really needed the food for my outdoor cats. They were starving! And with the holidays and all the delays..."

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Verified
1/5

2023-01-04

Horrible system for 2023

"Tried ordering food for my pet. This particular food needs a prescription and PetCareRX insists that the prescription can only be mailed to them. It's 2023. Surely (like other competing sites) you should be able to email the prescription rather that having to wait the approx 2 weeks for the vet to mail out then for it to be received, reviewed and then approved."

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Verified
5/5

2023-01-04

Great company

"I ordered my prescription cat food through PetCareRx because I could not find it anywhere else. The food actually had to ship through Royal Canin warehouse so shipping was quite extended. Each time of contacted PetCareRx they were quick to respond and assure me I would get my cat food."

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Verified
5/5

2023-01-04

Fast Delivery

"The delivery was fast. Although this cat food can be bought on line, it's hard to find it in local stores. "

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Verified
3/5

2023-01-04

Open bottle mess

"One of my bottles (although bagged) had leaked and the bag did not contain the liquid. It was a mess. "

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