"Rx took too much time to arrive. It is usually prompt."

"I like the reminders when running low on pet food and I love the email updates! "

"Good prices, up sell their premium service. Slow delivery. "

"I saw a rescue video on Twitter and the dog was playing with a tug toy . I searched for it and could only find it here. It was a big hit with my Moxie, my tog-crazy Staffie."

"I ordered the xl hedgehog and I received the large one. It’s for Christmas so I didn’t want to bother returning. First order and was a little disappointed "

"PetcareRx always has my cat's prescription foods in stock. This is very important because there is only one food he can eat. I signed up for their member program which paid itself back after my first order and gets me my orders easily and quickly. Customer service was a great help in advising me about the member program benefit. I highly recommend using this service!!"

"I ordered my product, heartgard, frontline and fort flora and and did not receive it until 2.5 weeks later. "

"I ordered meds for my pet and the only option I could select was for "refrigerated shipping" at a cost of $24.99. (The med is to be "stored at room temperature" according to the manufacturer.) The med arrived EIGHT days later, standard shipping, no refrigeration. I called customer service and was told that it was "expedited." Again, the shipment was "standard" (have the invoice and the shipping label to prove it) and the service representative refused to refund the $24.99 shipping. I've been a yearly subscriber of the upgraded PetCareRx program and feel that this is unacceptable service. "

"Said "shipped" and then took over a week to deliver... Probably 8 days? I ended up having to make an emergency run to our vet. It was a fiasco. "

"PetCareRX was quite helpful in reaching out to our new Vet to get permission to provide us with Clavamox for our cat. Since there was a little delay in the process they ended up shipping two boxes, one immediately with some non prescription items, and the second after the Vet authorization was received. They didn't have to do that but had there been a significant delay with the authorization it was nice to see that they did the right thing without us making a request."

"I placed an order over a week in advance for my pets dog food to ensure to allow for processing and shipping before I ran out. I have always received my order withing 3 days of placing it but with the holidays I wanted to allow extra time.
When I checked my tracking information several days later, it stated FedEx was still awaiting the product from the Shipper to create the label to send.
I called customer service to ask them to review and give me an update and it was advised it would be elevated and within 24 hours should see a tracking update. She was very short with me on the phone as though I was inconveniencing her There was no update the next day, so I called again, which now was a week past my order date and she indicated it was elevated but there wasn't an update. I would have to wait. I asked to speak with a supervisor to which I was informed they were not available. I said it's not acceptable that my order is taking this long especially since I allowed ample time for it to be processed. She finally conceded after I continued to request something be elevated further, and they then 'cancelled' my first order and reissued it again. I received my order three days later....the way it should have the first time. My disappoint lies in the customer service because when it was brought to the attention of the customer service rep the the first time I called, it should have been handled it properly then, and not be dismissive and being inconvenienced to call again several days later. "

"Took a long time to have it delivered. "

"Fast Delivery and discount surprise

I love it!"

"One of the two bottles that I opened was not secured tightly and it leaked all over the bag. Lost half of the bottle."

"I never received my order in the mail. "