ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.80/5
Customer service:
3.80/5
Return/Replacement policy:
3.65/5
Featured Review


Verified
5/5

2022-07-07

Petcare RX reached out to me

"They are so great, reaching out to me by email to tell me my prescription has expired. We moved and I had to get a new vet, and Megan personally communicated with me and checked in to make sure all was going smoothly. Best customer service in ages. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-07-07

Delivered to UPS Store

"I ordered a bag of dog food to my home address and for some reason, it was delivered to my local UPS store. I called PetCare Rx to see if they could deliver it to my house, as I had ordered. They said they weren't sure how it got delivered to the UPS store and they'd call me back the next day. They called me back maybe 5 days later. I just went and picked up the dog food from the UPS store in the meantime. Good price, but not worth the hassle. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-05

Came through in a Pinch

"I was unable to find my cat's food in stores or online. I contacted Pet Care Rx, not only did they have it, it was delivered quickly!! They're now my go to!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-07

Fast delivery

"No hassle, fast delivery and good price"


Verified
5/5

2022-07-06

Excellent savings!!

"Quick as long as your vet responds"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-06

expectations met!

"I was happy to use this service. All items arrived as promised and Vet script transfer was seamless. In a day and age when few expectations are met I was pleased that I did not have to jump through hoops to get my pet prescription meds etc."


Verified
1/5

2022-07-06

False Advertisement

"As a new customer, this was a horrible experience. The company needs to update their search engine and website to be consumer friendly. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2022-07-06

Dog products

"The shipping was very delayed which is disappointing. Other than that everything else was great. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-06

Petcare

"Quick & easy ordering & shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-07-06

Don't get sucked in

"Ordered product. Got confirmation of some rouge shipping service with tracking. Tracking said delivered in mailbox but no where to be found, even with neighbors. Emailed support and she stated she would submit for a redelivery. That was 2 weeks ago and still nothing, no email, no product. I filed a claim with Paypal to which they have not responded. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-06

Fast and so much more convenient

"I love my vet but the office is open 9-5, no weekends and I work 7:30-4:30 it’s brutal getting in there and especially when we are out of dog food. Nice to have it delivered right to my doorstep. I happen to have been in my vet’s office when the rx verification arrived for my dog’s product and it was within 24 hours of my online order. Happy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-07-06

I’m still waiting

"I haven’t heard anything about my order and am still waiting "


Verified
5/5

2022-07-06

Good Product, Great Price

"Good price for this product, delivery was uncommonly swift. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-07-05

Outrageous

"Ridiculously overpriced from what I cN buy at the store, plus, I can get it faster...NEVER AGAIN !!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2022-07-05

Pills cannot be split, poor integrity!

"Pill integrity is very poor. Bought Carpofen 75 mg 160 pills for great price, BUT---I need pills split for dogs 37 pound weight. Using a special pill cutter, the pills just crumble when lining up the razor on the pill line. They are too small to try and split by hand. I'll get about half split correctly I hope, disappointed on half of them crumbling upon razor split. BTW, Customer Service when I bought them was great! Pill quality is poor!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process