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Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.80/5
Customer service:
3.80/5
Return/Replacement policy:
3.65/5
Featured Review


Verified
5/5

2022-07-05

Awesome

"Was easy to place order delivery was quicker than expected everything in order was correct"


Verified
1/5

2022-07-05

Cancelling

"They advertise lowest price - call them with a lower price you found at PetSmart by about $30, they don’t care. Nothing they’ll do about it! I’m cancelling. This company is a sham. "

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Verified
5/5

2022-07-04

#1 Pet Care Website

"I absolutely love PetCareRx. They are so quick in filling prescriptions and shipping them out. I have the yearly membership and I love that the prices are a tremendous are at a discount compared to the other websites. My Dachsund Nathan deserves the best and PetCareRx delivers that."

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Verified
5/5

2022-07-04

Great Service

"Great service and quick delivery. Thank you!"

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Verified
5/5

2022-07-04

Prompt delivery

"Prompt delivery (packing box size a bit excessive). Both I and the cat are happy with the new litter selection."

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Verified
5/5

2022-07-04

Awesome!!!

"Could not find my cats favorite food anywhere—then found you site"

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Verified
5/5

2022-07-04

Great

"Very quick, efficient. Everyone very kind."

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Verified
1/5

2022-07-04

Two Weeks and Counting...

"I ordered wet cat food on June 20th, and my order is not delivered yet! I am unhappy to say the least. Next time it's Chewy or Amazon for m!"

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Verified
5/5

2022-07-04

Excellent service!

"I was unable to find my cat's food anywhere.. I found it in your website and received it with no problems."

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Verified
1/5

2022-06-01

My shipment hasn't arrived after 2 weekss

"Either PetCareRX messed up its instructions to UPS, or UPS messed up. I suspect the latter. The UPS tracking entries indicate they tried to deliver to the "selected UPS access point", but couldn't and were asking the recipient (me) for instructions. I made no such selection -- I only wanted the package delivered to my house. AND I NEVER got a communication about this from UPS. Then later, another tracking entry says they were sending my shipment back to sender, per the recipient's request. I NEVER heard from them and did NOT make such a request. I'm in Houston. The package has been through the UPS distribution center in Stafford, TX, and is now back in Illinois on it's way back to PetCareRX! It's impossible to get through the UPS phone system to get any meaningful help. Maybe you can help me get my package. PS: This is prescription food for my 2 precious 17-year-old cats. I need it ASAP!!"

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Verified
5/5

2022-07-03

Great Experience

"PetCareRx had a hard to find item in stock. Great price, fast, friendly service and excellent customer service! I will definitely be a repeat customer!"

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Verified
5/5

2022-07-03

Dog vitamins

"Quick, fast, accurate. Prices are ok."

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Verified
1/5

2022-07-03

First time buyer.

"I ordered 8 bags of smart bones (16 count) last week. The very next day I get a solicitation call from Pet RX asking me to sign up for a discount plan (free for the first year and then ($139.00) a year after. I could not believe I would get a call from someone when I did not even receive my first order yet. Red flag alert. When I did receive my order I received the wrong product. I did not even want to bother calling them, I just figured I would cut my losses and order from another company in the future."

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Verified
1/5

2022-07-03

Arrived late messaged customer service 3 times didn’t care

"Super late delivery customer service didn’t care my dog run out of medicine becouse of it show different delivery before I order arrived different not good at all"

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Verified
5/5

2022-07-02

They deliver

"I ordered, they delivered. "

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