ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.78/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-01-20

Great service

"Very fast delivery, great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-19

Always a good experience except…..

"Price increases are going to force me to purchase at my local vet. It’s cheaper there."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2022-01-19

Shipping is slower than I would like it to be. Food is fresh but chewy.com has ya beat by just a little hit

"Placed order took 5 days to get it delivered. Not the first time they’ve been here. Not to bad but they could go better on shil"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-19

5 stars for PetcareRx

"Had exactly what I was looking for. Quick shipping and carefully packaged."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2022-01-19

Took longer than I thought

"This shipment took longer than I thought it would. However, they had the exact dry dog chow I wanted and next time I won’t order in a rush!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2022-01-19

So far. Nothing I ordered has even been shipped.

"I get email after email trying to sell me stuff but can't get what I ordered. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-19

Fast and friendly experience.

"Purchase went smooth & delivery quick. A+ service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-01-19

Not professional

"They advertised my product in stock and I ordered and paid. Then I received a notice of the item out of stock."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-01-19

Fast service, good price and low shipping cost.

"I couldn't find the cat food I needed anywhere else, but found it here. Reasonable price, fast and cheap shipping.
"


Verified
5/5

2022-01-19

Love this company

"Always have what I need. Fast shipping "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2022-01-19

Natural Balance.

"You’ve been out of one of the products I order on a regular basis two times in a row. Had to get it from Amazon? Not cool. "


Verified
1/5

2022-01-19

Never order from here again

"Never received the dog bed in the picture and Paid $66 for a dog bed and spent $62 to send it back. Makes sense right? You don’t get what you ordered and they rip you off when you have to ship it back!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-18

Awesome as usual

"Appreciate you all; thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-18

Great Toys at a Great Value

"We found some Kong dog toys sold by PetCareRx. The price was great and the delivery was fast. Our dog loves the toys."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-18

Had my cat's meds...

"I usually buy Atopica for Cats from Chewy or 800PetMeds, but this time both sites were out of the drug. I was happy to find it on PetCareRx. PetCareRx also has an annual club fee that gets good discounts, which I was able to apply to this order. The discount I received paid for the fee completely. I will continue to use them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process