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Product & services pricing
4.00/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.83/5
Customer service:
3.85/5
Return/Replacement policy:
3.74/5
Featured Review


Verified
5/5

2024-03-30

Revolution

"On time delivery. Good price"

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Verified
1/5

2024-03-29

Haven't received

"I haven't received my order yet.
"


Verified
2/5

2024-03-29

Non-Delivery

"The first order never arrived even though on-line it showed that it was delivered. The customer service rep immediately offered to send again. The only thing was it went through the entire process again including approval prior to sending. Why not an expedited process? Now the second order has not been received. It has been sitting at the UPS warehouse for 2 days. So my dog is overdue for Sentinel."


Verified
1/5

2024-03-29

Misleading discounts - Exorbitant and Apparently Unjustified Price Increases Disguised as Decreases i

"Joined the PetPlus Club, which provided nice discount on Royal Canin Veterinary Diets. Then there was a sudden decrease in the discount offered to Club members, but not the retail price of the dog food. This sleight of hand made the dog food much more expensive, i.e., by more than 20%, although the retail price has not changed. In fact, the retail price Royal Canin charges is the same across all merchants. PetCare claims the decrease in the discount is due to price increases by the manufacturer. Something obviously doesn't add up. When asking for a prorated refund of the Club membership price it was declined due to their claiming that we saved money on previous purchases. What a scam! PetCare first giveth then taketh away.

Moreover, PetCare constantly offers 25% discounts, although these discounts seem never to apply to anything one actually wants to purchase. Only recently did they add the disclaimer that "restrictions apply" in tiny almost unreadable fine print. Again, the restrictions apply to most everything they sell. It's all very misleading and we finally decided to move on and never use this outfit again, even if we have to pay a dollar or two more for this or that. It's better than to do business with an unethical, misleading and yes, lying merchant like PetCare RX. Good riddance!
"

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Verified
5/5

2024-03-29

I love PetCare Rx

"Ordering is easy and setting up auto ship is even easier. The shipments arrive on time and quickly!"

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Verified
5/5

2024-03-29

Flea Meds

"My flea meds arrived without any hold up. Was very pleased with the service.
"


Verified
1/5

2024-03-29

Representative was dismissive

"The repentance I spoke to was not friendly and was very dismissive "

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Verified
5/5

2024-03-29

Great service

"Purchase was delivered in a timely fashion. Price after member discount is about the same as purchasing elsewhere at full price."

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Verified
5/5

2024-03-28

Great discounts

"Fast delivery, great discounts and offers the product I need for my beloved four legged member of my family."

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Verified
5/5

2024-03-28

Excellent service and prices

"PetCareRX offers great service, quick deliveries and thorough and expedient followup with all aspects of the order. We will continue to use them for future prescriptions."

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Verified
5/5

2024-03-27

Hip & Bone Treats

"I use to be able to find these in TJ Maxx but haven’t been able to for a while so I jumped on here to order. Same pricing as TJ Maxx and quick delivery! "

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Verified
1/5

2024-03-27

Not user friendly.

"I mailed my prescription in and keep getting told that they do not have it. I was unable to get the prescription dog food that my dog needs and that I cannot get from a store. The customer service was not helpful. Will be going back to chewy. "

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Verified
5/5

2024-03-27

Terrible experience

"Sent the wrong item I ordered. Had such a bad experience to get it takin care of. Representative had no clue what was going on with my order "

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Verified
5/5

2024-03-27

No complaints yet

"No complaints yet with the service "

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Verified
5/5

2024-03-27

Fast service!

"I was late in ordering my dog’s heartworm medicine but received it quickly with a little time to spare."

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