ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.98/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.78/5
Customer service:
3.75/5
Return/Replacement policy:
3.58/5
Featured Review


Verified
5/5

2024-01-22

Great response

"They just delivered my product in good condition
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-01-22

Amazing Service!

"I'm so glad my employer has introduced PetCareRx to us. The site is simple, and I love not having to go out an wrangle the big bags of dog food at the store!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-01-22

Doesn't carry the strength I need

"When I spoke with the rep on the phone she was very rude about not carrying the strength I needed and offered no alternative support. I was forced to go to another pharmacy instead."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-01-22

Delayed delivery

"So the delivery was delayed 2 days and my December auto order was cancelled due to out of stock and I don’t remember being notified. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-01-22

Great experience except for items out of stock

"Great prices shipping. Too many emails. Frustrated I haven’t been able to reorder my CET Hexa chews. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-01-21

Always prompt Delivery

"Pet care RX is such an easy site to use and they carry all of my pets meds and prescription food. Shipping is super quick and easy! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-01-21

Prices Up

"Prices are all up, and what you call the List Price is always higher than any seller's price. Phone agents are always pleasant and knowledgeable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-01-21

Cancelled my order for no reason

"I had placed my order and they cancelled for no reason."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-03-24

Excellent!

"This was the only place that had inventory for my pet's prescription food. The shipping and pricing were great. The only complaint is they do not have a way to upload a prescription - you need to mail it in or make sure your vet responds to their faxed request; PetCareRx will follow up with a call to the vet if they do not respond within a day or two. Their Customer Service is outstanding."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-01-20

Great service

"Reached out to me for a membership which would lower the cost of the item. The membership was not expensive and will be utilized in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-01-20

lousy delivery

"ordered food on 6th - still do not have food 1/20"


Verified
5/5

2024-01-19

Pleasantly Surprised!

"When my order came in the mail so promptly I said to myself "so far this company is too good to be true, they must have sent me the wrong item." But when I opened the package it was exactly what I ordered! I was ordering Simparica Trio and the price with PetCareRX was the lowest price anywhere. And I've been researching this for a year! This was a great experience. The easiest, the fastest and the least expensive. 6 months of my Corgi's flea, tick and parasite medication has been costing me 155.00. But with PetCareRX it was under 100.00. This is a huge savings. The order came quickly, it was the name brand and at a big savings. Thank you PetCareRX. I look forward to many years of being a loyal customer. ~ Cai's Mom Kim "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-01-19

perfect !!

"my order came super fast !! i’m so pleased with it :) my puppy got her favorite toy back, thank you so much !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-01-18

Delivery took much longer than expected

"I do like the fact that the order was cheaper than my other online pet food delivery provider. The tradeoff to me was waiting longer than expected to get the delivery to my door. Now, that may just be due to my geographic location in relation to the warehouse/distributor, but given my older pet food delivery provider will price match, I may seek them out and evaluate the next order to see if they are as expedient. When I have to get an order going - I need to trust I won't be running out of food before the next shipment."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-01-18

Process was very good

"PetRx reached out for clarification on the status of my delivery as this was my first time using them. Good communication during the whole process."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process