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Product & services pricing
3.98/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.75/5
Customer service:
3.74/5
Return/Replacement policy:
3.54/5
Featured Review


Verified
5/5

2023-12-16

Pleased customer

"The price of my purchase was very good "

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Verified
2/5

2023-12-15

Shipped incorrect item

"40 lb bag sent instead of small cans. Instructed to take it to UPS to return it. Too heavy to handle, gas expense and inconvenience. "


Verified
2/5

2023-12-15

"Initially wasn't informed about membership fee. I only buy veterinarian prescribed food for my 14 yr old cat.
After a purchase the emails & phone call!!! are relentless after I've declined membership. They say you'll save 'X' amount of $, BUT don't include monthly amortized cost of membership.
If I could afford it I would sign up.

Shipment after order of product is good.
"


Verified
1/5

2023-12-15

Still waiting for items.

"I have received only 2 items from a much larger order.
The immediate barrage of marketing emails and phone calls to join the wholesale group was a disappointment also.
Overall, this has been an unpleasant experience thus far.
"

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Verified
3/5

2023-12-15

Inventory issues?

"I've generally been pleased with PetCare RX, however lately they don't have the products that I'm looking for and they shipping has been slower than usual as well. I'll continue on because the pricing is good, but if inventory continues to be an issue, I'll probably look for an alternative supplier."

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Verified
5/5

2023-12-14

Excellent

"They were quick and affordable. Online ordering was extremely easy. They contacted my vet to fill the prescription promptly. "

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Verified
5/5

2021-09-17

Refill on product

"I had some problems with the Vet, but PetCare Rx was very good about working with me. They didn't mind having to recall the Vet's office and work with them. Thank you!"

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Verified
5/5

2023-12-13

Received in a timely manner

"It was simple. I ordered, gave them my vet’s contact info, and my pup’s meds came straight on. "

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Verified
5/5

2023-12-14

Extremely fast & easy process!

"This is my first time ordering multiple maintenance meds for my 3 doggies and this process couldn’t be simpler. "

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Verified
5/5

2023-12-14

Good product. Good service.

"Met my expectations. Good communication."

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Verified
5/5

2021-07-12

Great prices and wonderful customer service!

"I have three dogs and the amount of money I save with the Pets Plus membership is remarkable. The customer service is
very accommodating and responsive. Great company!
"

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Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-13

Very nice

"Attentive to my needs and "


Verified
5/5

2023-12-13

Above and beyond

"I chose the wrong weight for my pup’s Heart guard and the two individuals that assisted me were so sweet and helped me get the situation rectified effectively and efficiently!! I appreciated their help so much!"

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Verified
5/5

2023-12-13

Great Experience

"Everything arrived in great condition and early!!"

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Verified
5/5

2023-12-13

Great way to order pet prescriptions!

"Easy website to use, very responsive and they reach out to the vet directly."

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