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Product & services pricing
4.02/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.82/5
Return/Replacement policy:
3.70/5
Featured Review


Verified
4/5

2023-11-08

Cheaper than the vet

":)
Cheaper than the vet and Amazon
"

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Verified
5/5

2023-11-07

Great vendor

"Items exactly as described, reasonable price, shipped quickly, no problems. We would definitely buy again."

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Verified
5/5

2023-11-07

Great customer service!

"Updates keep you informed about when your delivery will arrive and they contact your vet for you when filling prescriptions."

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Verified
5/5

2023-11-07

Very prompt and efficient

"They will contact vet for you, and get things rolling."

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Verified
1/5

2023-11-07

Rip Off

"I purchased, as part of my benefits at work, PetCareRx to save on heartworm, food, etc for our animals only to find out that they are $20-$30 more expensive than sites like Chewy.com even without a subscription or benefit plan. Save yourself the trouble and shop elsewhere and do not purchase this as part of your benefit plan."

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Verified
5/5

2023-11-07

fabulous service

"5-star ease in ordering online, great communication regarding contacting the vet for refills and shipping. I am struggling to make any improvements...just keep doing what you do so well.
"

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Verified
1/5

2023-11-07

Not received

"I have not received the order I placed over 2 weeks ago. "

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Verified
5/5

2023-11-06

Excellent Customer Service

"Needing to cancel a prescription and fully understanding my financial responsibilities with Pet RX, the customer service representative was professional, friendly and knowledgeable. All of my questions were answered promptly. Thank you!"


Verified
5/5

2020-12-03

Unbelievable company they always come through

"Great internet site and their customer service is wonderful! I’ve been a customer for years . Have not been able to find lower prices anywhere. Shipping everything very quickly and usually it’s free!"


Verified
5/5

2023-11-06

Timely delivery

"What I ordered got here on time and in good condition."

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Verified
5/5

2023-11-06

WAT TO GO

"AWESOME CUSTOMER SERVICE..."

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Verified
4/5

2023-11-06

Great for Meds. Not Food.

"PetCareRx excellent for meds. Not so much for food.

I would've given 5 stars if not for my recent experience with the special (hence, expensive) canned dog food I ordered. Of the 24 cans that arrived, 3 were dented. I sent pictures of dented cans and PetCareRx customer service determined they were fine to use. I'm not risking giving my elderly dog food from a dented can.

I just switched to Chewy to reorder food. They might be more expensive but I know they will credit food that arrives damaged.
"

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Verified
1/5

2023-11-05

Disappointed

"I still have not received all of my order yet nor have I been informed when I will get it"


Verified
5/5

2023-11-05

First time using

"Product and delivery as promised "

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Verified
5/5

2023-11-05

Return Customer

"Love this company. Always available if I have questions via phone and delivers my orders in timely fashion. "

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