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Product & services pricing
3.63/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.98/5
Customer service:
4.38/5
Return/Replacement policy:
3.75/5

Verified
5/5

2020-07-03

Perfect

"I love these pillows! And customer service is just as great! I will only order my pillows from here. This is my 4th purchase."

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Verified
2/5

2020-07-01

Best pillow I've had in a hotel

"Trouble ordering late delivery loved opening it"

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Rep reply posted 2020-07-06
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. I am happy to hear you LOVE your new pillow! Our delivery time is 5-9 business days. Your order arrived on day 7. Sorry if our website wasn't clear about the time frame. If you have any questions, please reach our to us at Sleepbetter@pillows.com.

Hope you have a beautiful day! ”


Verified
5/5

2020-06-29

Top grade service

"I needed a Queen mattress pad and I got a great one from Pillows.com. It was delivered promptly, washed great, looks great and feels soft. I got some cute 4th of July masks, neck pull ups. Washed great. Soft and look good. I also got a big pack of disposable face masks all for a great price! Thanks!"

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Verified
5/5

2020-06-29

Fast delivery.

"Waiting for them to fluff up. But so far they look great. "

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Verified
5/5

2020-06-29

Just What the Doctor Ordered

"Duplicated the one at Holiday Inn Express."

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Verified
5/5

2020-06-29

Great service and fair prices

"In this time of PPE shortages Pillows.com began delivering top quality face masks at a fair price delivered on time. It's good to know there is an american company looking out for us."

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Verified
3/5

2020-06-27

Standard pillow

"Fast delivery. Box was a bit damaged. "

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Verified
5/5

2020-06-27

Dream pillows

"The Dream Pillows that are made for Best Western are nothing short of amazing. Finally, we have pillows that work. "

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Verified
5/5

2020-06-27

Best pillows

"Love my pillow.........,,."

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Verified
5/5

2020-06-25

Great pillows

"Great pillows. Very comfortable. "

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Verified
2/5

2020-06-23

This is NOT the same pillow

"I found the pillows during a recent stay at a Holiday Inn wonderful & hoped a splurge on this would duplicate the experience. This is not the same pillow. Disappointed "

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Rep reply posted 2020-06-23
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi Kim,

Thank you for reaching out and leaving us a review. I see you go the IHG soft pillow. There are two types of IHG soft pillows, a soft polyester and a soft down and feather. Please contact us at Sleepbetter@pillows.com so I can help assist you in a FREE shipping exchange.

Best Regards, ”


Verified
5/5

2020-06-21

Reliable

"Got my masks in a timely manner"

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Verified
5/5

2020-06-19

MOM pillow

"Amazing product, exactly what I was looking for. I have bought 3 king size pillows from you with protectors. My first two pillows you shipped to my APO address BIG TIME THANK YOU FOR SHIPPING TO APO ADDRESS. Many companies do not ship to APO but you do and thank you for that."

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Verified
5/5

2020-06-17

Absolutely Love

"We had these pillows when we stayed at a Baymont Inn and they were so comfortable, we had to find them."

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Verified
5/5

2020-06-17

Love them

"Just the right softness and loft"

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