"Very pleased with my purchase"
"I’ve been sleeping better every night since my new pillows arrived! "
"I love love my new pillows "
"Quick and easy. Delivery was also quick. Love my pillows"
"The Pillow is meant to be Firm Support, and it is not firm at all. Even after fluffing as explained in the instructions, the pillow is flimsy and just completely goes down when pressed on at all. Very disappointed with the "firmness" this pillow is supposed to provide. "
"Exactly what we wanted! Feels like we’re sleeping at the Hilton!"
"Very happy with Pillows.com. Received package in a very short time. Product was exactly as described."
"After years we decided to give up on down pillows. These are the perfect replacement. We experienced them at a Holiday Inn last New Years Eve & it took us this long to find a place to buy them. Well worth the wait! Shipping was ultra quick too!"
"I've ordered from Pillows.com three times now, and each time the order is wonderful. The products are fantastic. The first time there was a mistake in the size of pillow covers sent, and they remedied it immediately. I love the variety and the customer service here."
"fast ship, love my pillows"
"Great customer service , excellent products and quick shipping!"
"Very nice love them really impressed "
"Order was delivered correctly and promptly. Thanks!"
"tried to order a specific pillow, which they were out of. They suggested another, which I agreed to. Got an Emil saying that it had shipped. Three days later I got a call saying it was out of stock. Tried to communicate via phone and received no answer and no call back. I'm still trying and hope tomorrow someone will call. I feel bad for the company...and for me!"
“Hi!
Thank you for leaving us a review. Our office was closed on Friday July 3rd for the holiday. We are always closed on Saturday and Sunday. I am sure someone will call you back today Monday, July 6th and help you with your order. Sorry for this inconvenience.
Best regards, ”
"Easy to track the status of the package. Delivery date time frame was 4-9 days. Package was delivered on the 9th day. "
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for leaving us a review. Sorry for hear the Holiday Inn Firm is not firm enough for you. We do have a great return and exchange policy. I highly suggest exchanging for the Holland America Firm Support pillow. Please reach out to Sleepbetter@pillows.com for assistance.
Best, ”