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Product & services pricing
4.69/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.29/5
Customer service:
3.54/5
Return/Replacement policy:
4.25/5

Verified
5/5

2009-04-06

"Awesome site. I live in Australia, which everyone knows is garbage when it comes to the video game market. Importing both American and Japanese games through Play-Asia is very convenient.

I use pre-paid credit cards with them, and have only had one problem, where an order was suddenly cancelled. Play-Asia promptly replied to my email and fixed the issue up right away, their customer service is great.
"

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Verified
5/5

2009-04-06

"this is a great company, they have a great variety of items and always with the best price, plus they have good promotions and discounts, shipping is super economic and the attention is very fast, they always deliver products on time, This is the best page for online Shopping's on the net!!!, 100% Recommended"

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Verified
5/5

2009-04-05

"Always buy from this store, for import and domestic games--you'll get a good price, and the affiliate program is the best."

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Verified
5/5

2009-04-05

"great place to buy from, live on east coast usa and receive order a little over a business week in time on airmail. highly recommend for all game/entertainment needs."

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Verified
5/5

2009-04-04

"I order Tomb raider Underworld on XBOX 360. It was really cheap, and i received the game in three weeks ! thank you very much ! i recommand Play asia, who is comming better and better !"

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Verified
5/5

2009-04-04

"The first time I bought something in play-asia, I bought the game dead space, and it arrived fast and in perfect state. After I bought a 16gb memory stick for psp in their promotion, it take a few more time, but not too much and it was in perfect state too. The play-asia is the best web site for purchase that I already see. I recomend a lot... "

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Verified
3/5

2009-04-03

"Update2: Products arrived, everything was in order, atleast they did this right.

Update: Actually I'm will waiting for my merchandise, for some silly reason it took them over a week just to ship it out of their office, a game that just came out that's not in stock at their warehouse? Give me a break. Also by some grace of god the the limited editions I got cheated out of a now in stock, how fitting after they ship the regualar editions, now I have to spend $200 more dollars just to get what I orignally ordered. Screw you play-asia, I take back every good thing I said about you.

Play-asia is a good place to buy games, however when it comes to pre-orders things can get a little crazy.

Ok here's the story, so I pre-ordered two limited edition games about 2 months in advance to ensure my copy. One was set to be realeased at the end of February and the other was set to be realeased at the beginning of April, April 2nd to be exact. So anyway when March 29th rolls around I get a letter from play-asia saying "payment failure" and they said the bank declined it due to "insufficient funds" and I think that's weird, so I check the bank and I see I have $7 under the amount they we're going to charge. It's kind of odd they we're charging 4 days before the release day, but maybe there was pre-stock or something.

Sounds like my problems so far right? Here's where things get fishy, so I message play-asia's support and ask if they can hold it till the 3rd because that's when I get paid. They agree and they said they "froze" my order and told me to message them when I was ready to pay. Anyway when March 2nd rolls around, ironicly enough a couple hours before I get paid, I get a message saying my order was canceled, so I message support about this and they give me the run around about how it's out of stock, my fault, I'm stupid, etc. It probably sounds like the banks problem or my fault for not having the money, but the real problem here is they said my order was frozen and they would hold it for me but instead they forcibly cancelled my order sold it behind my back.

Pre-orders may always be unrelieable but do you really have to add a whole new level of uncertainty to them?

This order I had to place to get the goods I was already going to pay for only in regular edition.
(For reference the original order number was 14287642)

Thanks for cheating me out of my limited editions play-asia.
"

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Verified
5/5

2009-04-03

"This will be the second time I've ordered from play-asia.com. I ordered an item on the eighth of March that wasn't due to be released until the end of March. They shipped out the order promptly and is due to arrive at my house the very next day. I don't live anywhere near Hong Kong where the business is stationed and to get the package all the way out here in just one day is amazing. My first order also arrived at my home in just one day. While their prices aren't as great as some other places they do provide a $5 off coupon with every order so that helps. I'll definitely order from there again. "

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Verified
5/5

2009-04-03

"I received the good after a week it was shipped out!!
Love it that they provide free shipping to my country, no matter how little I bought from their online store.
"

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Verified
5/5

2009-04-01

"Put an order on a discounted item on Feb 28th (Saturday) and was shipped out on March 2nd. I got the item around the middle of March (around the 13th or the week of the 16th) and I was totally pleased with the quickness the item came, usually items coming from Hong Kong, S. Korea or Japan take over a month, I highly recommend Play-Asia, regardless of what shipping method you pick."

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Verified
5/5

2009-04-01

"I live in Brazil, and I purchased stuff from Play-Asia a few times, and the best thing is, it's just perfect, I purchased some games, and they shipped on the same day the game was released, the prices are good and I get my stuff within 10 days at most. I'll sure keep purchasing things from them."

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Verified
5/5

2009-03-31

"Free shipping to South-east Asia, nice customer support. Also Accept PayPal."

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Verified
5/5

2009-03-29

"I have been finding store for my stuff for a year. Like many people, I use search engine to find them. I have visited so many store and asked them a question, PA is included. Most of them didn't answer me but PA is an exception. I have so many questions but they answer and handle my question professionally. Every time when I think about shopping, I think PA first. "

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Verified
5/5

2009-03-28

"i have been ordering from PlayAsia quite often..
always searching for the bargains!

delivery takes from as early as 1 week to as late as 3 weeks.

great service!
"

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Verified
5/5

2009-03-27

"Long-time Play-Asia customer, and I can once again say that I am quite pleased by how this most recent transaction went. The shipping (on September 8) was delayed which got me a little worried. Turns out there were public holidays in Hong Kong at the time. Will be returning to shop again soon."

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