"When the items in my order were released, Play-Asia shipped them out right away! I have always been pleased with every order! The shipping took less than 2 weeks. (USA address) I will continue to come back for my imported games! Shipping seems a bit high when each item has it's own individual shipping charge...even when several items are ordered. Combined shipping would be nice! :)"

"Ordered a game late night (7-8pm) and in the next day it was already shipped. Going To Edit After I Receive The Package

EDIT:OK, received the package and very satisfied (but I was uber excited)
here is the picture http://img189.imageshack.us/i/dsc00174zav.jpg/"

"They did not ship the poster that's included in the original product description (the item's description from the manufacturer). No use asking their customer support because they won't follow whatever they said anyways. I confirmed from them if it has a poster, they said yes, so I ordered. If I know they don't have it, I'd go to the next store that has it. Simple. The point is, not really the poster itself, but what good is asking their customer support if it won't be followed? They didn't even tell me that the poster is not shipped. I just knew about it when I opened the package. They offered me store credit for the missing poster but I couldn't care about it because I have no intention of buying from them again, at least not in the near future. I just lost my interest in them. If you order from them in the future and you want to make sure you're getting what you're paying for, confirm, confirm, confirm from their CSRs (although you'd have to chase them about it as well and email them about a lot of times to get the answer you need)."

"Good shop, very fast shipping, never problem.
i bought a lot of things and it was good evrytime."

"I've purchased the mario plush toy and I just received it yesterday. It was just like what I expected and making the comparison of the price, play-asia has the most reasonable price. Appreciate it and I will definitely get more items from play-asia. Keep up the good work!"

"Play-Asia was the only place where I could buy Ratchet and Clank : Quest for Booty, disc version. At first, I was a little unsure about buying online as I have never done such a thing before, but I decided I needed to while the game was still in stock. I used a prepaid Visa Master card, and I ordered the cheapest shipping, in a bubble envelope, ( Which mentinoed it would take 10-15 days) and it took my order exactly 15 days to ship all the way from Hong Kong to Canada. Once I made my order, they had it prepared and already shipped off within 7 hours. Play-Asia is totally trustable, and it is a VERY safe site to buy from. They also sent me 5$ US off for next purchase over 50$, so I thought that was very nice of them. I would consider buying from them again because they packed the item very well and in GREAT condition, fast shipping, great packaging. Definitely recommend it for anyone wanting to import games!"

"I've only purchased two games so far from Play-Asia. I've read some other reviews and it seems that people usually have the problem with Play-Asia's shipping and sometimes even allocating the games. However, in my experience, Play-Asia has been very efficient at processing the orders and shipping them out withing 24-hours. They have varieties of games and it is by far the first place I look for games that is not available within the U.S."

"This site never lets me down, postage is always on time and the goods have never been faulty. Prices are way cheaper than going to retail, and in general cheaper than other sites. The close proximity to Australia makes it a good choice for importing for me.

Customer service is top notch, always quick and easy to understand (most of the time within 2 hours!). Very good!"

"I switched from YesAsia to Play-Asia early in the year because they are cheaper in price and can use coupons.
From January to the end of April I've placed 5 orders, all involved pre-orders.
For all pre-orders, I placed the order and paid via PayPal at least 2 weeks before the release date.
However, out of these 5 pre-orders, they delayed the shipment of 2 of them.

The first time was in March, they told me on the release date that they had to split my shipment because my pre-order item is not in stock. I emailed them to ask why, thinking that they might not have received the item on their side. However, their answer shocked me:
"I am sorry that this item is not in a high demand and thus rather difficult to find the source. You would probably need to wait for 1-2 weeks more for us to get the item and we kindly ask for your patience."
I think this is unacceptable because the CD I pre-ordered actually ranked 3rd place in ORICON for the release date so there's no reason for not being in high demand. Most of all, Play-Asia's duty, after receiving my payment, should be to "place" a pre-order rather than to "source" it after its release. But this was the first time theny delayed my order then, so I bore with them at that time.
The item was subsequently shipped one week later.

For the second time they delayed my pre-order, I placed the order and paid via PayPal on April 30 for an album to be released on May 13.
On May 13, they splitted my order and once again told me that my pre-order item was not yet in stock. So once again I wrote to them asking for a reason, again thinking that they either has not received the item on their side, or they had difficulty sourcing it.
Play-Asia's answer, 5 days after the release, once again shocked me:
"We have just informed by our supplier that the item is no longer available. We have tried to source the item from other means, however, we could not get sufficient stock to allocate to all the pre-order customer. Thus, we have cancelled your order. Would you like to change to other item or have the payment refund to your paypal account?"
Now this time they don't have enough copies for all customers. Why didn't they place an order of "sufficient copies" in the first place?
They didn't even offer me a reason on the release date, but only replied and cancelled my order after I wrote them.
I have paid for the pre-order so that Play-Asia couls pre-order for me, and for the second time they said they didn't or couldn't pre-order for me.
I wonder why YesAsia and CDJapan can even have extra copies in stock, while Play-Asia failed to even have enough copies for all pre-order customers.
In the end, they refunded via PayPal upon my reply. And I ordered from YesAsia nearly one week after the release date and they shipped it right after my payment.

So this is my 5-month Play-Asia trial. And in the end, sadly, I had to switch back to YesAsia.
Play-Asia is very attractive in price, but in terms of customer service and meeting with shipment date, they failed tremendously.
Maybe some other customers may not agree with me, but I usually pre-order with these sites.
I have read a few reviews here, some customers also have problems with Play-Asia such as the speed they ship and pre-ordering.
So to conclude, I will never recommend Play-Asia for anyone who would like to place pre-orders."

"Item arrived in good condition. Delivery was not as fast as expected but all in all good service provided."

"I've been using Play-Asia for around 5 years now for all my game importing needs. They've always been very prompt, informative, and overall enjoyable to do business with. I often recommend them to friends and family alike, and would just as soon recommend them highly to anyone looking into these reviews."

"I have made 5 purchases from this site already, with most over $100. Play-asia is a great service that is fast and user-friendly. I don't know how many times I've asked the help desk questions, yet they are always answering within the next 12 hours and they are extremely polite with me with a solution or reasonable answer. I'll always buy my games from them since their shipping is fast, great tracking, and even buying a cheap economy air bubble from them didn't take longer than 3 weeks. Most things I bought with Fedex or UPS arrived at my house within 48 hours, even when it says it would take up to 5 days. Just remember to look at the shipping period to prepare items (1wk, 24 hours, etc.) because that might affect whether you'll receive your item on a later day or not. They take great care of their customers, packages, and their costs aren't way overpriced like a few other companies I tried to buy from.

Overall, can I give them a 6 out of 5?(120%) :D"

"Great prices and quick shipping! If i ever want to import a game, play-asia will be at the top of my list! Customer service has nice, friendly people to answer your questions.

"

"I had pre-ordered the Blu-Ray version of Final Fantasy VII Advent Children Complete (With the FFXIII Trial) just over a month ago.

I had then received an email saying the item was shipped on April 17th, and I also had my credit card charged for it. I was told that it would take up to 14 days to arrive, and on very rare circumstances up to 4-5 weeks.

It is now May 13th, almost at the end of the 4th week...and still nothing. I'm writing this review just to let people know that it can take longer than expected to arrive, and I will be updating it next week if I receive my item by the end of week 5 or not.

I have emailed Play-Asia asking why it was taking soo long, but have yet to get a reply from them. I'm not sure why it is taking so long, as I have ordered a few other games from various other distributors around Hong Kong AFTER I got the confirmation email saying my item from them was shipped...all of the other items I ordered from other people have already arrived.

Hopefully this is an isolated incident, and I will still continue to shop from Play-Asia.

I will update once I get a reply from them, and once my item finally arrives.

EDIT: I have recieved an email back from them. They have switched my status from shipped April 17th to Lost Parcel Inquiry. They are currently offering me an in store credit for the amount paid, or to resend the item out to me.

UPDATE:
I'm very impressed with the way Play-Asia has handled this situation. They have sent out a replacement for my Blu-Ray already (within 3 hours of me emailing them) and have upgraded the shipping for free so that it gets here faster. I will definitely recommend them to friends and family, and I will continue to purchase from them in the future. "

"This place takes god damned ages to ship. I ordered a standard game, nothing special, it took them 8 days to even get the item out the door, and now 8 days since then I still haven't gotten it. Completely unacceptable. Their competitors (such as ncsxshop) have had orders to me within 2 days of placement. "