"I've bought numerous items from here; various games, collectors' items, the largest item being a PS3 bundle and I've never once had an issue with them. On the times I have had to contact them with queries they've responded promptly and succinctly. I could not recommend PlayAsia enough."

"i really love this shopping site. I can buy the game guide which is hard to find here. But a big problem is play asia always giving you a guide with little damage, in collecter view, i hate this. My little big planet guide have the cover damage and my star ocean guide also have little damage on its side. I have brought 3 guides from that site, but 2 out of 3 have damaged, i feel so dispointd on it."

"Afer a number of purchases and a general good experience I am thoroughly dissappointed with play-asia's order splitting policy. I originally ordered RB2 and the guitar - using UPS for shipping as it is a large item. After a number of weeks was told that the guitar was on backorder and the game would be shipped by itself with the postage split. I was charged $15.40 US for postage for the game only to Australia and given no option to send by economy (usually $3). Now I've cancelled the guitar since it is now over 2 months since I ordered I'm out of pocket for this ridiculous postage cost. Tried to explain the situation to play-asia over email and was dismissed - "The game has already been shipped by UPS. This fact cannot be changed." - couldn't believe it - no offer of a coupon compensation or a simple apology. Very poor customer service and I would recommend not buying from this retailer if you have a multiple item order when one or more items aren't in stock. I myself will not be ordering through them again."

"I was expecting a fast reply from the site and also quick shipping. They took about four days to reply to my order, which was nonsense compared to all those fast one-day replies and whatever that I heard, and I'm still waiting for it to be shipped(supposedly today). When I contacted them and queried if they were still preparing to ship my order or have already shipped it(because it was supposed to be shipped today, but the order status was preparing order). And now they told me that they have problems restocking the order. Shouldn't that have been mentioned on the page of which product I ordered? And the product's page still isn't mentioning it... I think we have a communication problem some where here."

"I am very disappointed with Play-Asia, they used to be pretty good, now sadly they are like many other online retailers and send you whatever they feel like and in whatever condition they feel like sending, once they have your money a return or refund is like a lottery depending on who replies to your email.

I purchaed an item and as a games collector I was not happy that it was damaged, so I returned it registered post over a month ago, only to be told last week when I emailed them to be patient they would get back to me.

I do not see them getting back to me and now have nothing to show for it no refund and no game.

Save yourself the hassle and buy close to home where you can see the product and be happy with it."

"I've bought many many stuff from Play-Asia, their service standard is excellent! Most importantly they have all the extremely rare goodies on the market that's so hard to get! Also every time you buy from them you get discount for the next purchase, great job! "

"My problem with the broken casing has been resolve quickly by Play-Asia customer service team. They even compensate a new game for me as apologise the mistake caused. This is the best online shopping experience I have ever had. Highly recommended for online shopping satisfaction."

"Sorry if my English is not very good.
For my first purchase in this store I am very pleased with the treatment and the Play-Asia service, before I did not trust much to ask for an article to a country abroad, far more than an online store, but I've become convinced the seriousness and speed with which they serve their customers, I recommend buying a lot and I will follow you. Thanks and best regards from Mexico"

"a great service - filled and shipped the order very promptly. However, one annoying feature that is lacking on their website is the ability to sort by price, title, etc...please look into implementing this feature - especially sorting by price!"

"I've been purchasing everything from limited edition consoles to bags of sweets from Play-Asia for years now and never had a problem - customer service have always been quicj to respond, prices are competitive and items are always shipped quickly. I couldn't ask for more!"

"Nice chose for all type gamers and otaku. Lot's of rare item: toys, old games, apparel, books, BR movie & anime. Simply - best of the best. "

"OK, good prices and by reading other reviews, fast shippings I think.

But I'm really sorry to tell about their customer supports are ABSOLUTELY not making sense that get me mad...
poor understanding to questions(English?), canned replies, at last they disregard my query.

Here is my story,
I oredred a SF4 fightpad with other 4 games(one was a discount title and one with bonus goods) in the mid-term of February, and I chose ship once when all goods are being collected.
As most of you know,the fightpad is officially in a shortage recently, but all the other games are ready to go and be waiting for a month.
so I decided to ask for first shipping the games to me.

First they told me the shipping fee may increase by sending more than once.
OK, that's reasonable,then I asked them to list me up the prices and arrivals, thier reply is
"If you want to ship the order separately and both partial order delivered by Fedex, you have to pay for the extra shipping cost for separate
shipment. If the unavailable item is shipped by regular airmail, then no extra shipping cost is needed."

I just thought, have I read this sentence somewhere before? I asked for a LIST of AMOUNTS & DATES! did they read my question? After 2 e-mails asking for it, they finally tell me how much each shipment cost(BUT WITHOUT DATES)...
I asked them to split and ship things which are ready to go.Then they modified my order.
Here comes another problem, I found the discount price raised up to normal and the bonus goods disappeared from my order!
I asked for reasons then they modified the raised price, but not about the bonus goods...
They told me that "We are very sorry that while we were adjusting your orders and separating them, at the very same time the bonus edition was sold out.That's why we had to change it back to the normal version."

What the hell!? sold out at the very same time!?
that's a silly answer,Obviously that my bonus edition was sold out while waiting for the fightpad...shouldn't it be preserved to my order?

I asked for futher reason and what action they will take for this case, but they do not response...

now I am really disappointed.
although I am still not being charged for even a cent, I'm writing here to tell all of you that be aware if you are trying to contact their CS!

Play-Asia is only good for who never ask and never get trouble with them!

(For reference the original order number are 14411464, 14969399)
"

"the coupons are random. From my experience I always have received it and all my friends have received it, how is that random. Why lie to the customer it is very obvious that they did."

"Excellent service, fast, kind, helpful, good selection, cheap prices, honest. PERFECT!"

"By far the best online video game retailer out there! I've been using this site for over 4 years now and have never run into any problems. The site's great for Japanese imports, but even Western games I'll buy here despite living in The Netherlands because they're just so much cheaper. The shipping's also dirt cheap and it usually only takes a week for a package to arrive. Highly recommended!"