"The unit arrived quickly. When I opened the box, the pieces had been previously removed from the plastic protective sleeves. It appeared to have been a potential returned unit. One of the stainless tubes was damaged on the end needed to assemble. I called and spoke to Mr. Walker. He first said I needed to return the unit then a replacement would be sent. I asked if the new unit could be shipped out and we would return the unit when we received the return label. He said he would look into that. We have yet to receive an answer. "
"My order for a Hayward Salt Generator arrived ahead of schedule, in excellent condition. The price and warranty were right, too."
"We received what we ordered on the date promised .
This is the second different order , with great results "
" Ordered a Hayward propane pool heater GREAT price, The product was shipped and received in a timely manner, great to deal with and good prices, highly recommended. Will be doing business with them again soon."
"Ordered a solar cover on May 16th. On May 30th it had not shipped. Called to cancel and was told they would put in a cancellation REQUEST? No I want it cancelled."
"Great service great products. I live in the country and have to do all the maintenance on my pool myself. These guys always have what I need. Have never been disappointed. "
"Great prices, great selection and fast shipping. Items were ordered, processed and delivered as expected and the follow-up via email through every step of the process."
"Order in a minute and delivered to your door! Great price!"
"This was my first time buying from Pool Supply World. Everything about my experience was perfect! It arrived super quick with all the instructions and I was able to install it myself. It works perfectly and I could not be more thrilled!"
"The only reason for 4 stars is how long it took to ship. I’m used to companies shipping the next day or two, it stayed in processing for 4 or 5 days before they even began to ship it out. So that was a tad frustrating. I do feel it’s a good solid cover from what I’ve read and researched on the brand "
"Never again will I use this company! Ordered the 15K gallon spring opening kit and did not receive the pictured items as shown online. Called to ask why I did not receive what was pictured as the products to be sent (Natural Chemistry Pool Magic and Metal Free AS PICTURED IN THE AD for the opener kit) and was sent some other generic type products I have never used before and had know idea what they were to do or the order to add them to use. When I called and was questioning the customer service team about this issue, was treated very rudely and told "the pictures are just representative, you don't always get what's in the ad." I said to the customer service rep that this is false advertising then and I never would had ordered this opening kit if you were not going to send me exactly what is in the picture that I am familiar with and know works. Customer service rep could not answer ANY of my questions regarding the products sent or how to use them. Called back again hoping for a better experience requesting to speak to a manager and was told by a different representative, "no one is here now and you got what you ordered. I see right here you already spoke to someone about this." Explained again I was not sent what was pictured in their ad and did not know what the products they sent me did or the order they were to be added to the pool for opening and she said "I don't know." HORRIBLE service and do not recommend this company! "
"Easy to order and will order from them again "
"Cell arrived quickly and in good condition!"
"I ordered an item for a broken pool sweep. Upon checking the tracking I learned 4 days later the order was still processing. Called the customer support 800 number and was told that product could not be sent to a PO Box. I was not notified my order could not be sent. My order included a street address so there should not have been an issue. The rep was most accommodating and placed a new order. I also received a note from a customer service rep, thus the personal attention was quite good and responsive. The ordering system should be able to recognize any address anomaly and, at least, give customers a notice the order is conflicted. "
"great place to shop for pool supplies"