"Well have bought several times but this one was the best as had a leak in my sand filter flow vavle and they shipped it out immediately which i sure appreciate "
"I order a pump and it’s not the good one, so I return it the next day. I received the confirmation from Canada post that the pump was received at poolsupplies on june 29th, but still waiting for a answers from then. I send 4 email, call a couple time but still no answer, except for a return email with the information of another customer who return something. I am pretty sure that I wasn’t suppose to see that.
I order from then for few years and never have problem but this time it’s not acceptable"
"Recieved pump non working and missing bolts. Customer service will not respond to emails. Would not recommend, surprised there are any positive reviews."
"Ordered the Tiger Shark Vacuum Cleaner (which has proven to be an excellent product so far) received it in 2 days!
Will definitely be ordering more supplies from Pool Supplies Canada in the near future. Ordering on line was easy and quick...beats waiting long lines outside local pool stores...who were also a lot pricier. "
"Items arrived very quickly, within 2 days; Items were large but shipping cost was pretty negligible; and my items work beautifully."
"Paid $103.89 for priority shipping June 29 2020 statement said be here before end of day June 29 2020. It is now July 2 2020 and have not received my order. Have sent 3 emails and left 3 messages for a return call or email and have gotten no help. Not HAPPY.
"
"very good experience after we ordered a custom made pool liner...., will definitely come back again for any pool supply or services"
"Good website and very fast delivery"
"Great experience. Easy to order and while delivery was a little delayed (which was stated upfront) got the part yesterday and it’s a perfect fit. "
"très bien,ils ont répondu a ma demande"
"Bought a salt cell online, best price I could find anywhere and shipped quickly, very satisfied"
"My order was shipped withIn 3 days and the prices are unbeatable. I will buy from pool supplies again. Thank you"
"Help yourself, skip this shop.
This was one of the worst purchase experience ever.
I have ordered a pool cover reel tube which was suppose to come with the base to mount it to the pool according to the product page pictures and nothing else mentioned.
Product arrived damaged because of UPS (Not their fault here, beside they should not do business with UPS at all...)
The base was missing and since the box was damaged, I thought it was lost during the transport.
Now start my hard journey with poolsupplycanada support team.
All email took at least 4-5 days up to 10+ days to get an answer with a lot of follow up email. They also removed the chat on their website. I am not a fluent enough english speaker so I prefer chat/email.
They told me they sent the product again, never received it.
They then assure me that it comes with the base and sent the whole package again.
Once I received the package (not damaged this time), no base inside.
Ask their support again, after two weeks, they tell me it does not come with the base.
They changed the product name on the website AND ON MY ORDER HISTORY to add "base not included".
I had to find the order in my email history to verify that they indeed changed the name in my order history.
This has been more than a month and they just offer me to send the product back (which is really huge of course...)
The base is not even available on their website anymore.
This is unacceptable. Ignore this website and find a trusty one.
"
"Although the delivery was slow due to covid-19, the solar panel arrived in excellent shape. Good customer service."
"I ordered a complete above ground pool with the deluxe package, a heater and a chlorinator. The pool itself, was missing a bottom rail. This cost me over $1000 in machine rental and paying a crew due to the delay in receiving another part. I will admit the part was there in two business days however it put me behind 1 week in building the pool. This part was missing despite a sheet in the pool package that included the parts lists and it was signed of by TWO people. Fast forward 1 week and $1000 later we finally got the pool built and began to fill. I hired a plumber to do the connecting. Another $160 in plumbing parts as the ones included looked like they just went to a shelf and threw a bunch of pieces into the box and called it a day. The flex hose that is included and I purchased extra does not fit the connection for the skimmer or the jet - so that began to leak. The three way bypass valve that was purchased for an additional $89.99 with the heater.. it has a crack in it and leaks. Crack is in the housing of the unit and is not due to installation. So here I am sitting and waiting to hear back from the company with 51000 litres of water in a pool that I can't treat or circulate the water and will probably have to pay the plumber another ridiculous amount of money in parts and labour to fix the connection issues. I also purchased the starter Chemical kit - $305 worth. Is missing the package of stabilizer which is required for when I do get the plumbing fixed for the start up. I am now almost two weeks since we started the yard excavation and pool build and still don't have a pool to swim in yet. I am expecting the solar cover reel will arrive today.. hopefully it has its parts and is in tact."