"Perfect transaction ... I had never bought a notebook online before, and was very nervous about it. I read about how you could call these guys to ask questions, so I did. I spoke with Ron Baird, and he answered all my questions, was very clear and easy to understand, and he went out of his way to email me information to help my order go smoothly. Basically, I couldn't be happier with their customer service and product. In fact, truthfully I hardly ever post in forums or write reviews (shame on me), but I really wanted to come leave a good review for these folks. When I first received the product I thought there was a problem with a pixel so I emailed Ron, and he emailed me back with a solution and return options within 15 minutes, I had fixed the computer before the day was out. (Was a stuck pixel no biggie at all.) I went back and ordered a spare battery, and he remembered me and had it overnighted for me because I was moving the next day. I love this company and would do business with them over and over again."
"This is an excellent company. About fifteen minutes after I placed my order online I received a call from Ron Baird. He verified that my order was correct and upgraded the shipping (for free) to ensure my notebook arrived before Christmas.
I received regular emails on the status of my order during manufacture, when it shippped and after it arrived to ensure everything arrived as expected.
I'm extremely happy with this computer. It's very well built and has exceeded my expectations so far. One of the selling points for me was the fact that it comes with the operating system and drivers only. There is none of the bloatware that came with the Toshibas I recently bought for my wife and daughter. All computers should come this way and all computer companies should emulate Powernotebooks.com."
"There is nothing bad i can say about this company. I have been shopping around for a laptop for a few months and really didn't want to spend the amount companies wanted to charge me for the hardware i was asking. I was going to go with ibuypower.com but i was looking up reviews and stumbled on this websites and i saw how low their rating was and then i saw the rating for powernotebooks.com and i started shopping around. Safe to say i could see why their rating was so high. From day one they have helped me out. You don't get an automated person and it seems like they take every caller seriously. If they are busy, you just leave your number and they call you back. Ron was very helpful with me and my special needs. I basically needed this laptop before the 28th of december and they got it to me way before they expected. Originally it was going to be really tight and i was going to receive it on the 27th. Well i received my computer within 4 days. Granted , i paid for next day shipping but i have the computer in my hands 4 days before they anticipated. So far it's running amazing and if they treat me the way they have been treating me , i don't think tech support or refunds will be a problem. This is the company to buy from if you are looking for laptops and i will recommend this website to anyone and everyone who wants to buy a laptop. Thank you soo much and i hope you guys try them out. "
"Powernotebooks serves as a model for other companies to follow. They provide top notch, personal service, while having some of the best procducts and lowest prices. When you call, a person answers the phone, and transfers you to your salesmen directly. I got my prepurchase questions answered knowledgeably, and I got prompt answers to questions I asked about the state of my order while it was being prepared to be shipped. They promptly answer any e-mail, and as I said, you can just call them and they will actually talk with you. And they are very friendly and courteous. Not only do I highly recommend them, but I recommend other companies learn from them."
"My purchasing experience with Power Notebooks was excellent. I had many technical questions before the purchase, which were answered clearly and objectively. The ordering process was easy; I made an error in my computer configuration, which the company caught and corrected. The computer arrived promptly, well-packaged. The follow-up support to date has been pleasant and effective. I would recommend this company to anyone. "
"5 star company!!! I would recommend this organization to anyone that wants to purchase a quality laptop computer. Great customer service, customer support, fast turnaround and product came well packaged. Beats the regular companies such as Dell, Sony, HP, etc., hands down! I couldn't be more pleased! Thanks Guys.
:) Gayle Johnson"
"Excellent company. I had a serious ongoing issue. The moment Donald Stratton found out about it, it was resolved asap."
"www.powernotebooks.com has given me the best consumer experience I have ever had, by far. The notebook I chose (the luscious PowerPro L 8:15 Supra) is constructed more carefully than any other I have seen so far. And the people who work for this company are more helpful than anyone I have ever done business with before. Buying complicated electronics is fraught with worry, as more and more large companies continue to scrimp on hidden parts, and on customer service. You never know what your hapless consumer's fate will be these days. Unless you get lucky, that is, and discover the existence of powernotebooks. The Last Good Company.
And by the way: buying a genuinely superior laptop from them will cost you approximately the same amount, part for part, as inferior examples from the better known resellers.
No- I have no connection at all to this company. I am just another one of their many delighted customers, who is taking the time to pass along the good news. Because they deserve it- and so do consumers.
Diane Harvey "
"I've made two laptop purchases from PowerNotebooks.com after seeing really high ratings. My first purchase in May of 2003 was the computer I am still typing on today. My wife got a 17" laptop, both of them were PowerPro M models. They have both been amazing workhorses, and were delivered exactly as promised. The people at PowerNotebooks were great and friendly to work with during the sales process, for updates during shipping and in the 3 times I've had to call for support they've been able to help me immediately and not make me feel stupid when it was actually silly things that were causing my problems. They feel like a small company, and one time I had trouble reaching the person I wanted, but got called right back. My build and shipping was expedited the first time, and all went well. I was wary of the off-brands, but can't say how pleased I am. I highly recommend them."
"Outstanding customer support! Donald and Jane were extremely helpful throughout the entire process. I have recommended them highly to a few friends who are looking at purchasing a new laptop and would order from them again without hesitation. Truly a 1st-class operation."
"Excellent help and service. They spent a lot of time answering my questions before my original order. Then when I had an issue with the final product (based on my taste, not a problem with quality), they quickly and painlessly made some changes to ensure my satisfaction."
"I purchased a Sager laptop from this vendor and the entire process went very well. I was informed of the progress of the each step of the way.
The staff were very helpful and a pleasure to work with.
I definitely will recommend this company to anyone in the market for a laptop."
"I am very happy with my purchase of a Sager 5760 from PN. I dealt with Donald and he was quick to respond to any questions I had, before and after my purchase. The laptop arrived when promised and has been running like a dream in the 3.5 months I've had it. "
"I was very pleased with the selection of PowerPro products. The sales representative was knowledgeable and helpful. The laptop itself is excellent and was delivered quickly."
"I ordered a powerpro notebook with the GeForce 7600 video, 2Gigs of Ram and Intel T7200 chip and couldn't be more pleased. Everything is working fine including 3D acceleration and it is happily chugging along on PCLinuxOS. The prices are the equal of any place out there and the configuration choices are, as far as I can tell unmatched. I received a followup call within minutes of placing the order on a friday, late afternoon and It arrived at my local Fedex the following friday."