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Verified
5/5

2006-08-30

"Good overall service, like the merchandise, enjoy the laptop. Tech support was helpful when I needed it. Price may be a bit steep."

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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
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Verified
5/5

2006-08-30

"I was looking around for what literally became months in what was an attempt to find the perfect notebook for a student entering college. I'm a casual gamer, but I knew I would be carrying it around and wanted something portable. I looked everywhere from IBM to HP and even some off brands. It was actually through that research that I came upon powernotebooks and I decided through reviews that I had read to go with an Asus built machine. Powernotebooks had a good price and was the only place I had found that would truely let you customize without being overbearing and trying to shove 30 pieces of software down your throat. That was enough for me to buy, but I had some questions that I wanted answered first and so I called them up, and to my surprise someone picked up after about the 3rd ring. A real person, not some machine. To even MORE of a surprise, the man on the other end of the phone introduded himself as Donald, which after doing some research earlier, realized that this was the Donald that OWNED powernotebooks.com. That in itself was incredible, and the peronal level that these guys commit to is outstanding. I asked my questions, and Donald actually made a suggestion and refered me to another model built on Compal, which seemed to fit my needs in every way possible. I trusted the man enough and ordered it the next day, overnight shipping and all. I had it in my hands friday morning, as he had promised, and now I type this review on my new laptop in full confidence that anyone who orders from powernotebooks.com will be VERY happy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-30

"I recently purchased a Sager NP5750 FORCE laptop from PowerNotebooks.com. It was a very positive experience. I set up the computer from scratch (since I bought it sans operating system) and everything went without a hitch. The driver installation was a dream, thanks to Sager's set-up CD. PowerNotebooks was a pleasure to deal with and I will certainly go back to them if I need further equipment/accessories."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
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Making decisions on their own
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Being trustworthy
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Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-08-24

"Very helpful, answered all my buying questions. Price cannot be beaten and neither can their service.

Wonderful buying experience!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2006-08-24

"Very pleased with my new notebook from powernotebooks.com. With prices which reflect quality and the business mission to satisfy your needs personally rather than to accomidate the masses similar to that of a large corperate (ex. Dell, HP) my purchase felt personal rather than just another number ordering a computer, which is a big deal when dealing with a large purchase. Upon research of where to buy, powernotebooks.com is constantly referred to as the place to buy your next notebook. Very Satisfied with both my computer and not to fall in line and buy a brand."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-08-22

"Great company, great computer. I bought this for work / personal use. I wanted a powerful laptop that could get my work done and allow me to play games while on the road.... and this one is it. (S96J) Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-20

"Costumer service was simple, fast, straight to the point, friendly, etc; it was top notch. I purchased this notebook knowing that the model (Z96J) was backordered. After the quick and painless purchasing process, I checked daily on news and updates regarding this model's status. Whenever I had a question regarding an update, I sent an email to Mr. Stratton, and received a prompt reply.

I am currently service in the armed forces and am constantly on the move. The notebook (Z96J) was received approximately 1.5 weeks after delivery date. Packaging was great. There was even a litte note tagged onto the box inside stating to check inside the case. A smile came across my face as I noticed a CD and several energy bars.

The overall purchase experience was excellent, and the company should be the envy of many others.

I recommend powernotebooks to everybody.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-08-18

"Great experience. I did not know much about laptops, just enough to know that name brands are a rip off and all laptops are pretty much the same. Ron, the customer rep that worked with me actually talked me out of a more expensive laptop for a cheaper one that was better suited my needs. I have never had someone down sell me, based on my needs. Great experience, and I am very happy with the laptop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-18

"Great sales representatives (talk to Donald!), great service, great price, great quality...GREAT will come back in the future"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2006-08-17

"Very nice people. Very knowledgable tech support. Shipped and received quickly. An all around awesome purchase."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-08-16

"I was extremely happy with my purchasing experience through PowerNotebooks.com. Even with the glowing reviews I read about the company, I was still a little nervous ordering something as expensive as a laptop over the internet/phone. Any concerns I had were imediately put to rest the minute I spoke to them on the phone. I really appreciated the series of email updates letting me know the status of my order. It shipped promptly and upon arival it was packaged very securely which assured me that it couldn't have been damaged in transit. If I ever come across anyone looking to purchase a laptop, you can bet I'll be sending them to PowerNotebooks.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-16

"PowerNotebooks.com is an *absolute pleasure* to deal with in all respects. My sales representative, Donald Stratton, was very patient in helping to answer questions as I was searching for a good laptop, and he is a very active provider of objective information on the notebook forum site I have been frequenting. My first notebook purchased from them had some issues that were likely caused during shipping, but the company was quick to respond both with technical support and with RMA resources. They were extremely accomodating with a change of heart I had about the original model I selected in conjunction with the return, and provided me with a different model with which I am extremely happy. They have also been exceptionally helpful in agreeing to provide a replacement part for a very small visual defect that I'm sure most other notebook manufacturers or resellers wouldn't even discuss with me. I'm definitely going to recommend this reseller to anyone I know who is looking for a laptop; they are completely up front about the pros and cons of all of their models, and seem to have very competitive prices and an excellent service plan. A++!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-08-16

"These guys have great insight and are very honest and provide quick responses to any questions I had. I definitely recommend these guys to anybody for their future notebook purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-08-15

"Something got goofed in the shipping (to my benefit, luckily), but they kept me up-to-date every step of the way. Good computer, good price, outstanding service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-08-15

"There's nothing new I can say here that hasn't been said already. With the patient help of Ron Baird, I was able to configure the notebook I needed for both portability and moderate gaming. My laptop was built and shipped sooner than I expected. All of this was done for a great price with the personal attention one would expect when buying a luxury car. It doesn't get any better than this."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability