"See my post at http://www.notebookreview.com
Direct to my post:
http://forum.notebookreview.com/showthread.php?t=80870"
"Excellent and thorough communication, Friendly atmosphere, Shipped as promised, a most positive purchasing experience."
"Wow, this company is absolutely awesome. My new notebook is fantastic and everyone that I dealt with at PowerNoteBooks was wonderful. I was issued timely and informative updates on my order. They where extremely quick about preparing my order and getting it out to me. The technical support is also great. Very curtious, knowledgeable, and helpful. PowerNoteBooks also performs ALL of the warranty work, at least on there Power Pro line of notebooks from my understanding. This and the fact that they offer a 3 year warranty was definitely one of the deciding factors in going with them. All in all, I can't recommend this company enough! They definitely have my future business!"
"My new laptop is working nicely, customer service was excellent, I am very pleased."
"This is the families third Laptop from PowerNotebooks.com and we could not be more pleased. These folks have GREAT customer/care service and the Tech folks are VERY professional. I have called twice and both times they have answered on the third ring!!
I have owned laptops from "other" laptop providers who shall go un-named and believe me, PowerNotebooks.com folks far exceed the service and care I received!!"
"As rated!
Configured a notebook (powerpro), ordered the notebook, Received the notebook in the time stated.
The notebook was as advertized.
Had a problem setting up the wireless network. I called the tech support and an English speaking human answered the phone on the second ring and the problem was solved in 5 minutes.
Can't imagine why other companies can't or won't do business like this. Wouldn't life be a whole lot nicer!!
Powernotebooks.com knows how to do it! Bravo!"
"Specs:
PowerPro L 8:15 Ultra
1.83GHz Core 2 Duo
2Gb of Ram
Built in TV Tuner
Bulit in Wireless
Matte WSXGA Screen
120Gb HDD
Artic Silver 5
DVD SuperMulti Drive with Dual Layer capability
3yr Warranty with Next Day Shipping
Let me start off by saying that this is the Fastest computer I have ever owned!
My experience with PowerNotebooks has been Perfect!
My only issue was they accidentally shipped me the the correct laptop, but with the wrong processor. This would have been a terrible thing with any other company! But as Donald Straton, the owner of Power Notebooks, is a user on Notebookreview.com, when i posted that it was enroute he informed me that they hadn't shipped any Core 2 Duo lapy yet, and as a result I was given directions by Ron Baird (My Sales advisor) to just refuse the package. And a a result i didn't even need an RMA!
Even better the computer is working PERFECTLY so far at my college. And with Customer support so good, IF it EVER has an issue, it'll be really easy to get it fixed! I looked a VERY long time for my next computer, and I found the BEST place to get it! Even my roommate has a Notebook from PowerNotebooks, and his is also working perfectly!"
"Service was personal and prompt. I was able to speak with someone immediatlely after requesting a contact. My sales rep (Ron) provided prompt responses and was helpful in answering my questions."
"At Powernotebooks.com, everyone was very helpful and courteous. I had no problems and I am very pleased with my laptop! I researched extensively and found that this website was by far cheaper than 10 other websites selling comparable gaming laptops, not to mention, Sager is a very top quality brand. My company Lockheed Martin purchases these for development - very powerful desktop replacement computers indeed! Bravo Zulu to Powernotebooks.com for a job well done!"
"My experience with PowerNotebooks was great.
They really put in the effort to make the customer satisfied. Cases in point:
1) The first time I called in, Donald offered to help me decide between three notebooks I was stuck between.
2) Ron would answer my emails after work hours...both late at night, and on the weekends!
3) One time I called in, and Ron spent 20 minutes with me discussing the future of notebooks in terms of video cards and Merom...and I didn't even have to ask specific questions, he knew what I was thinking about ;-)
They were always courteous. Made sure I was completely satisfied with my order.
On their homepage, it says to call in for special promotions and deals...and yea, they hold up on that offer =)
I am completely satisfied with my order.
I think the best part of my experience was calling them. I talked to a real person, with real answers...it wasn't some kind of "drone" put there to stupefy the customers. I was able to put a face to the company (figuratively speaking, of course)."
"After hearing great things from this company from a couple different co-workers I decided to configure my laptop from here. The process was very smooth and I talked to Donald who was very personal and answered the questions i had timely. I would recommend powernotebooks to anyone looking for a high performance laptop. Now back to enjoying my Sager np5750 Force :)"
"It was really easy to buy from Power notebooks. Their responce time to emails is excellent and they provide really good service."
"Absolutely great buying experience. Had placed an order for a laptop but then changed my mind and asked for my order to be replaced (it had not shipped yet). They made the change without a glitch. Laptop arrived in timely fashion and perfect condition. Spoke on the phone with Donald who was kind, clearly knowledgeable, and of much assistance. I feel confident that Power Notebooks will help me out should any problems arise with my new Sager NP5760. An altogether pleasant experience."
"This is my second notebook I have purchased from this company. The first one purchased almost 3 years ago still works great. Not sure I'd purchase a compute from anywhere else. Particularly with the 3 year warranty that is standard with the purchase and their U.S. tech support.
Previous review 9/5/06:In this day of outsourcing and low quality service I was AMAZED at how personable this purchasing experience was. I will absolutely buy from them again."
"After several months of looking for the right notebook for my daughter going off to college, I finally made the decision to buy the Compal HGL30. In looking for a seller there was no doubt I was going with PowerNotebooks with all of their positive ratings. And what a good choice! It was such a wonderful buying experience, from asking prebuying questions all the way to the delivery. To us it was a big purchase and Ron made us feel it was important to them also. I would have no problem referring them to friends and family, and look forward to using them for future purchases. "