"I ordered a 58” plasma TV from these guys and spent the better part of 2 weeks regretting the decision. In the end, the TV showed up in good shape but the customer service was far short of satisfactory.
I ordered 2 weeks prior to the Super Bowl and paid an extra $199 to get express shipping specified as 3-7 business days so that I could get it before the big game. It took two days to process everything and the shipping clock didn’t start until processing was complete. After processing was complete, I requested a tracking number to follow the status of the shipping and this was promised to be on the way. I called back every day looking for a tracking number or some status on the shipment. All I could get was that it would be delivered the week before the game. As time grew short, promises of return calls went unfulfilled. Finally on the Thursday before the game, they tracked the TV down to a distribution center where it had been erroneously shipped for holding. To their credit they then had the TV shipped to me overnight via Fedex at their expense.
In the end it worked out but Customer Service was too slow to react causing much frustration to me (not to mention extra money out of their pocket for shipping).
The only other issue was the extended warranty service. It was promoted based on the in-home service (remember 58” TV) and was fairly priced in my opinion. However, when I got the service contract language, a service center must be located within 25 miles of my house or I am left with the responsibility to get the TV to them. I believe this is information that should be disclosed at the time of sale. My advice is to skip the service contract at time of purchase and investigate options later.
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"i bought a projector from morris he was helpfull and i got it quickly thank you for everything. i will def order from them again!"
"Power seller did a fantastic job with my purchase. I received my new pioneer vsx23 receiver in 3 days as described .I'll be back
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"I had a very positive experience. The sales person was very helpful and quite knowledgeable about the product I wanted to purchase. Ordering was hassle-free and the product arrived timely.
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"01/05/10 7:45pm: Contacted PSNYC, phone answered promptly I was transferred to proper dept. After a short conversation with Jerry I Ordered Optoma projector HD65 $629.00 with free shipping.
Invoice total: $629.00
http://powersellernyc.com/product/view/Optoma-HD65-DLP-Projector-22091.html
Jerry states the item should ship by Friday 01/08/10, and they would email me a tracking number. Jerry also stated I would receive my invoice in just a few minutes.
1/7/10 (day2) 12:00pm: Call answered promptly and after explaining I had not received an invoice from PowersellerNYC an invoice was sent to my email right away.
1/13/10 (day6) 12:36 pm: Contacted PSNYC (hold 8min) 12:44 Adam answered and I inquired about a tracking number he then said “Sure let me get that for you” and put me back on hold (hold 5min) tracking number unavailable, Adam stated a system issue in Florida warehouse was the problem, and reason I had not received and could not be provided with a tracking number. He stated that he contacted the shipper and the item should be delivered by Friday 1/15/10 or Monday 1/18/10.
So far my thoughts are not very good, first I didn’t receive an invoice for the purchase until I called and requested one. Secondly I now have to worry about a $629.00 projector sitting on my front porch with NO way of knowing when, if, or even how the item was shipped, and they state in the email sent to me 1/7/10.
“You will receive your final confirmation e-mail (receipt) once the order is shipped.”
1/18/10 (day13) UPS delivers the Optoma HD65 in a crushed box, not PSNYC’s fault! The outside box was mangled and re-taped. The Optoma box inside was not severely damaged and the unit worked.
I didn’t know if it could be returned by UPS, something to check with PSNYC when you call, what to do if you get a damaged (by UPS or delivery service) product.
My summation: They answered the phone and my questions promptly; however they didn’t follow through (invoice not sent) and didn’t have the answers when asked about shipping information/tracking. The shipping time of 12 days was only fair at best. They DID send me a confirmation email (after I called to request it) with a notation that the unit would be drop-shipped and therefore would take longer than normal, however that information should have been provided at the time of purchase. I would have opted to purchase elsewhere, as Amazon had the unit for $16.00 more shipped. I even noted Jerry said the item should ship by 1/8/10; he just failed to mention it would be shipped to PSNYC first then shipped to me during our initial conversation. PSNYC has a long way to go to be a top seller, if you have to spend just a few dollars more then buy it from someone else!
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"I thought it looked like too good a deal - a 46" Samsung Touch of Color LED TV - with all the best features. But I did my homework and knew I could not touch this TV anywhere else without paying $550 - $700 more. So I ordered it. NO Shipping fees, either! It arrived in less time than they told me it would. It was in perfect condition. It is an amazing TV - we LOVE it. And I would recommend this company to anyone. What a great price and I didn't have to give up customer service or satisfaction to get the good price!!"
"I ordered a Pioneer VSX1019 7- Channel A/V receiver featuring HDMI with 1080p Video Scaler and I couldn't be happier. I got a top of the line A/V receiver for a fraction of its MSRP and much less than any retail store. The Customer service was great and as assured I received it before Christmas. A pleasure to business with. Product is great and service from the seller was better A+!! "
"Ordered two projectors on 11/4/09 and was assured that they would arrive by 11/12/09. Called on 11/17 to find out where my order was and the order had not been processed until 11/10 and it would take 7 to 10 days to ship. Called on 11/23 to find out what the story was now and they said that they were damaged in shipping, they didn't have any more of either of the projectors that I ordered and they could upgrade me to a different model at an additional cost. I requested a refund. 12/7 no refund yet, called and called and called and rep said that I would get credit tomoorow. 12/10 I finally received credit. VERY UNRELIABLE AND UNBELIEVABLE COMPANY!!!"
"I was skeptical at first, but couldn't resist the low price. I placed the order on Dec 18th for a yamaha rx-v3900 (with free shipping option), I received a confirmation email on the 20th requesting me to call them. They tried selling me an extended warranty and some HDMI cables but created no fuss and were polite when I refused. On 12/21 I got a call from them since my credit card company blocked the transaction (apparently Chase has issues with this vendor). After we sorted that out I received an order approval email the same day. I did not get a shipping notice or tracking number so I started getting worried after a few days. I sent an email, but didn't get a response, so I called them on 12/28 and was assured the item was 'in transit' (but still didn't receive a tracking number). Finally on 12/29 a tracking number appeared in my account on their website. Turns out the item didn't ship until 12/28 (shipped from California), but it came via Fedex today (12/31) and was just as I expected it. Factory sealed, brand new receiver. Works great. Bottom line is, if you're willing to trade off slow shipping time (10+ days) and minimal tracking insight for low prices, then these guys are for you. I would buy from them again."
"STAY AWAY FROM THEM!
Ordered a new DLP TV from the company. Felt the salesman was shady, trying to convince us to upgrade shipping and charge us extras for insurance, etc. I called back within an hour of placing the order to cancel and they were closed. Called first thing in the morning about 30 minutes before they opened and asked to cancel the order. They refused claiming it already shipped (while closed mind you). Called AMEX and they said not to worry they'll handle it.
A few hours later I received dozens of threatening calls from the company calling me names, spewing vulgarities, treatening me, and then telling me they would come and get the money from me themselves and call non stop until I changed my number. They proceeded to call me dozens of more times. I immediately called the police and have them involved. They refuse to work with you at all
If you don't want a headache. Stay away!"
"I ordered a Denon AVR-3310CI from them on 12/13/09 and received the receiver two days later. They did tell me up front that they are not an Authorized Denon dealer, so the Denon warranty would not be valid (verified on Denon website), which I had heard before. So they wanted to sell me a warranty for an extra charge, but at least they were up front about it. My experience with this seller was great!"
"Company called and resolved issue"
"When these folks say an item is in stock, they mean "we can get that" rather than "we have it in our warehouse." It took me three phone calls to customer service to find that out. They were very polite all along, somewhat evasive at first, but once the truth was out, forthright and extremely apologetic, every time I called. There were two more calls before I got a tracking number. The product finally arrived 24 days after ordering, new in the box as advertised."
"Ordered a kdl46xbr9 from PowerSellerNYC.
I read both good and bad reviews about the company, but just about every company out there has both good and bad reviews.
Anyways, the TV showed up after 3 days in perfect shape. PowerSellerNYC had the cheapest price on the TV, and delivered it within 3 days as promised.
Will shop again there.
"
"Company delivered product in perfect condition."