"I was having trouble with tracking my order and I was worried because my order hasn’t been delivered even though it was past the expected delivery date. But a costumer service agent Umar A assured me that my package would arrive before the time I needed it and refunded my delivery charge. "
"I had a really hard time trying to return something I purchased that was too small
As I’ve been ill and the old brain was not being of much assistance. Asha however was a goddess who did it for me and saved the day. Truly gorgeous clothing and truly gorgeous customer service! Thank you Asha!!!!"
"Hakim and Naqash were very helpful in assisting me with my missing items "
"I placed a rather large order with PLT and reached out to their customer service department with some questions. Kara and Hakim both answered my questions quickly and were very helpful.
I have ordered from some popular clothing company’s in the uk before and always had a negative experience, either never receiving my order or when I did rarely receive my items they were nothing like they were described online and getting a refund/ return was always a nightmare.
I will now be shopping from PLT only, the products are exactly how they were shown online, the shipping was so quick, and their customer service was awesome!
"
"Shocking....I paid 15 extra dollars to assure my product would be delivered today...nope , disappointment from an apparent subpar company just like every other shady disreputable internet company. I will absolutely make sure as many people as possible will know what a shady and dishonest company you are in hope they don't fall victim as well!"
"Farhana, Sadie, and Rach all gave excellent customer service and helped rectify the issue I had, which was being sent two defective items, one being a pair of boots and the other a tank top. At first they offered to send me both items again free of any charge, including shipping, but unfortunately one of the items had gone out of stock in my size. So they instead gave me a full refund for the two items, and even said i didn’t need to return them, which was so nice because shipping to the UK from the US can be pricey. Overall wonderful customer service. The company however, needs better quality control. However, if I was giving a rating based on PLT as a company (quality, price, and speed of shipping), I’d give 2, maybe 3 stars. Out of the 20ish items I ordered, I’ll be returning about half due to quality issues that weren’t a defect. I really wish they were more consistent with quality, because the clothes are very cute/stylish and sometimes you get a great item, but cmon, half of my order is either see-through or sewn/cut to strange proportions. It makes me very hesitant to order from them again, to be honest."
"I always alway order from pretty little thing, if I’m lost on what to wear or last minute planning I can rely on pretty little things for the best quality, fast shipping & most reliable company! Not to mention there website is very easy to do x "
"Quick, efficient, and kind service from Hannah! Thanks girlfriend! "
"Saira Was a great help with my refund Of my faulty item."
"Hakim was really helpful and wonderfully kind in helping me with my problems! "
"Umar A helped me a lot via electronical conversing. I had a faulty product and she just made it so easy for me to get my refund and do the whole process. I got it sorted in less than 5 minutes. She was so helpful and made me wanna shop with pretty little thing much much more in the future "
"I made an order and one item had a fault. I let the Facebook customer service team know with a small description of the issue and a photo. Dani B responded within an hour and O was instantly refunded the item. She was amazing. Their customer service in general is always 10/10 in my experience."
"Very timely with customer service responses through Facebook messaging! "
"BUYER BEWARE. The company engages in fraudulent advertising. I ordered shoes for my birthday from them. And was sent the wrong size. I had no time to look for other shoes so I wore them and figured I will sell them to someone. I love the shoes so much that I ordered them a 2nd time and AGAIN was sent the wrong sized shoes. Now I’m upset. I contact customer service and they tell me that the shoes are in UK. I am shopping on the US site and the shoes are shown in US sizes. False Advertising! I have NEVER had this issue with a UK company before. I shop at ASOS ALL the time. They will NEVER get my money again
"
"Great customer service, Umar A was a very good respondent. He answers fairly quick and fixed my shipping issue in a matter of minutes!!"