"My problem was solved- hassle free! Thank you pretty little thing & thank you Adam "
"I am always happy with my responses to my inquiries with customer service. They are quick to respond and listen to the issue you may be having. Jessika was one of the reps I've spoken to and she resolved my problem."
"I was having a some issues with my return and my order number. M.Aqib gave me great service and responded in the swift manner. My issue was resolved within 30 minutes! "
"Parcel arrived but lost, Nowman arranged a very quick refund which was great"
"Received amazing, fast service from the Gill on the PLT Facebook page! Helped me solve my problem and issue my refund! "
"They were great! So fast! Solved my issue in a matter of hours as opposed to days! Very grateful! "
"Sanaa replied promptly and acted fast to help me with my order. That is greatly appreciated!"
"I had an issue with my package and after a few days of going back and forth, Rizu gave me a call and clarified things for me. He gets 5 stars for the attention but the company is getting 4, due to a long wait in communication. Otherwise, excited to see my things! "
"I can’t speak strongly enough of Connor. He is very professional, extremely helpful and replied so promptly to all of my emails. Thankyou Connor! We need more people like you in the world! Customer service at its best "
"I had the most lovely lady assist me. her name was Umar A and Emma. They kindly understood my frustration and acknowledged and come up with a solution to my issue. The best customer service I have ever received online. Never would’ve thought i’d get this service overseas. I am thoroughly impressed and these girls should be commended on their efforts. Thank you PLT for your efficient emails and fantastic customer service "
"I messaged Rach about my experience and she sorted it out and made it super easy for me
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"Zee was such a help. I had problems with my order’s adress, but she was keen on answering all my questions and helped me to solve my problem. "
"I ordered a few items from PLT and the tracking number said the items were delivered to my home and someone signed for them. However, I never received the package, no one in my home signed for it and neither did any of my neighbors. The package may have been dropped off at someone else’s home and that person did not return it to me. PLT was very understanding and helpful - they filed a missing package report, refunded me my money, and gave me a promo code so I could repurchase the items. This was such a relief! I truly appreciate Umar and the team. "
"All my outfit it’s from PrettyLittleThing ! Their clothes are just rare and beautiful "
"I’ve ordered from this store a couple of times and the outfits are always perfect - however, what really wins me over every time is the amazing customer service! Time and time again I’ve had great service, especially from Aky, super helpful!"