" My order was running late so I contacted the pretty little thing customer service via WhatsApp. They were extremely fast at replying and offered me a delivery fee refund for my troubles. Sabbah, kay, and sophie were extremely helpful! "
"When I saw, through the PLT (PrettyLittleThing) website, that I could contact them through this app called WhatsApp, I was like “bet...I already have the app so why not!” I was surprisingly shocked at how fast they got back to me through the app and how quickly they were able to help me with my problem. I was easily able to just send them pictures and was assisted accordingly with no problem! It was like texting a fellow friend for some help on school work you waited last minute to complete lol! Shout out to the two PLT representatives named Matt T and Clark for making my experience through the app WORTH IT!! I’m definitely going to be using the app to contact PLT with any other questions/concerns I may have in the future!!"
"I was skeptical about how well Prettylittlething customer service would be. I contacted them using WhatsApp and shortly after I sent them a message about using the wrong mailing address for my purchase. My issue was quickly resolved by Mavie; and I will receive my purchase on time. Yayyyy!!! "
"I had a problem with one of my orders and needed help urgently before it was started to be shipped out. I contacted the support team and Nicola got in touch with me within 24 hours and helped solve the situation almost immediately, while keeping me updated throughout and answering all my questions. Thank you so much!!"
"I was so happy to receive such a prompt response about a problem with my order, ESPECIALLY as its for a wedding!!! Thank you so much for making things easy for me Nagina ****"
"I needed to cancel my order because I put the wrong shipping option and Rach and Gemme assisted my with this problem at 3:00 in the morning! Great customer service!
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"Beth S. and Adam were awesome in resolving my issue quickly. I love pretty little thing this is the first time I’ve had a issue and because it was handled so well i will be a loyal customer."
"Adam.W was great in assisting me with my issue. He refunded my money and gave me a discount code to re-purchase my coat."
"Thank you Adam W for helping me with my refund. He was helpful and attentive. Greatly appreciate your professionalism. "
"I was unaware of where my package was after it was supposed to be expedited andcustomer service was speedy and package recoveree in timely manner! ♥️"
"I made a mistake with payment and Jazmin was so quick to help out and sort everything for me. her quick response time and 'no problem' attitude saved me a lot of stress"
"I had a pair of boots that were delivered and has marks and stitching that weren’t good or clean needed to be checked by quality control and Rizu helped me and gave me a refund :)"
"So at first I thought that I couldn't fit the shoes I ordered because I'm an American and didn't realize the UK sizing is different from the US. I reached out to the company Clark took care of everything and helped me! I'm thankful. I can't wait to wear my outfits and shoes "
"Courtney the best polite on time excellent service more than 10000%!"
"My experience was amazing. Very quick and easy . Robyn "