ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-11-05

PLJW 108

"I ordered and installed the 108 undercabinet hood about 8 months ago. It has worked great and is much better than any vent hood I've had before. The unit is relatively quiet and powerful. I had Proline rotate the motor to vent out the back which was necessary for my installation. I would definitely recommend it to a friend."


Verified
5/5

2019-11-05

Proline PLJW 185 Under Cabinet Range Hood

"I purchased a Proline PLJW 185 Under Cabinet Range Hood in March of 2016. I am extremely satisfied with the performance of the hood. The grills clean up easily and the 600 cfm fan works like a charm sending odors, steam, and smoke outside."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-05

Awesome Range

"Got the Pro SW48. This thing is a beast for my 48” Range. Great power with a modern look. Fast delivery and great customer service. "


Verified
5/5

2019-11-04

Great hood for what I need

"Wall mounted, great for what we need. Price was great. Customer service is actually top notch. Fast response and very helpful Will buy another hood when I work on a outside kitchen "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-04

my great exhaust -tia whitesel

"I love it. It has alot of power and is easy to use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-04

Proffesional features

"As a restaurant owner, I was very interested in having a Good range hood for our home kitchen remodel. The proline PLJW 101.42 fit our needs . It has plenty of light options and plenty of fan speeds. This model was a dream for our contractor to install with plenty of installation instructions. The lights offer excellent coverage over our range top and the fan operates and a very quiet level. This is a very well made professional looking unit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-04

Proline PLFI 750.48

"Amazing island hood, great product support"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2019-11-02

PLJW 185.36 is value for the money

"I purchased a PLJW 185.36 almost a year ago. I went with this one for its look and the raving reviews as well as the very low number of Sone (i.e. 5) compare to other range hoods. I've been very satisfied with it so far. Of course one always hope those things could be quieter but at 5 Sone, you can't get much quieter than that for the price. And it does a perfect job at extracting air powerfully. I just got an issue with the driver which dimmed the bulbs so low that it's like they don't work anymore. But the customer support has been really nice and timely. They will send me a new driver for free to replace it as it's still under the 3 years warranty. I'll update the review if anything important needs to be reported later. In the meantime, happy customer here :)"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-11-01

Extraordinary Product with Above and Beyond Customer Service

"Purchased the PLJW-185 hood after thorough research, it was the only hood with a slim line profile that had the exhaust capabilities (600cfm) we needed, eliminating the smoke alarms activating while searing, brazing or grilling. The performance is outstanding and the noise level amazingly low considering its performance. Easy to install, clean and maintain, and a solid trouble-free performer since installed in August of 2017. Highly recommend ProLine hoods for their products and outstanding customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-11-01

4 years with 30" Professional Wall Hood Model PLJW109.30

"Awesome hood professionally built! No sharp edges, cleans easy, fan will change the temp in the house on high! It makes the stove area a center piece of the kitchen. However, the placement of the switch that is being replaced is awkward where it is. I use that switch all the time and I have to reach inside and under the hood ....I wish it was on the front edge beside the fan light."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-01

Returning Customer

"We have installed PLJW-185 since we do a lot of cooking and the CFM rating this unit offers is unmatched for residential use. They have highly skilled and knowledgeable professional customer service personnel. We have run into some issues however they take care of it seamlessly. It is extremely difficult to find such after sales support. We love them so much that we even bought second item from them for one of our rental units. Please keep up the quality service you provide! Thank you."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-10-30

Proline 30" under cabinet range hood PLJW

"We are finally finishing our kitchen remodeling project. We hit it hard in the beginning & have been completing the last details while in use. The only appliance we've kept is a Jen Air convertable range top stove & selected the Proline hood for it's design, both aesthetically & technically. The slender profile looks really nice coupled with out restored stove & the twin blower out the back fits into previous infrastructure & does the job.
A few months after the installation however, the control panel got a little Christine-ish. We could turn the lights on but couldn't turn them off again unless we did a sometimes long lasting blower selection sequence (got worse over a period of time). During this time the lights sometimes dimmed or didn't come on at all. I got in touch with Proline & was sent a new circuit board. The installation was simple & we immediately got control back (all 3 blower speeds & light control). The only problem now, is that one light doesn't come on at all & the other has only 2 elements that seem operational. We had thought that the lights not working properly may have been the circuit board but now it is apparent that the leds themselves might be burned out.
One way or another, I'd like to replace the leds & get cooking.
Thanks for your design & help to date.
"


Verified
5/5

2019-11-01

Parts needed for a repair

"The staff were very knowledgeable and helped me identify all the parts needed immediately for my hood. Very easy to work with and a live person answered the call every time I have called with any questions. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-11-01

Excellent

"We love our range hood and everything is working great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-31

Range Hood Repair

"Your customer service is outstanding! You are very professional and courteous! The representative was able to diagnose my problem after hearing the symptoms and indicated that the new part would be sent out immediately. I had the halogen lights go out a year or so ago and I received the same professional accommodations. Excellent company!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process