"I needed to replace the light bulbs for my Proline range hood I purchased three years ago. I contacted Proline's customer service with this inquiry and the representative was pleasant and assisted me in a timely manner. The hood is made of quality stainless steel that is easy to clean. I believe it will continue to look good and work as expected for many years to come. "
"When my LED lights burned out on my range hood after 2 years heavy use I called the customer service representative for replacements. She was very helpful and offered to send the replacements to me for Free!! I would definitely buy from them again if the need arises. "
"This range hood performance is excellent, as advertised, really removes all cooking odor and grease. It also a distinct look to the kitchen decor."
"I purchased a range insert hood PLZW.INS.2815 last year and it was everything I expected. I finally finished my kitchen recently and everything went in with no problems. I saw this year my model was changed to LED style lamps I wanted to see if my lamps could be upgraded. Proline's Customer Service did some checking and unfortunately they could not but they did locate replacement halogen for me. Excellent people to deal with."
"The control panel on my five year old range hood needed replacing. I first chatted online through the website to diagnose the problem, then I spoke to a customer service representative. It was a very easy and pleasant experience."
"After 10 yrs of reliable use my Proline range hood began to experience problems. The folks at Proline were extremely helpful in assisting me with identifying and subsequently ordering the parts required. Lauren from customer service was truly exceptional. Her professional demeanour and delightful personality made my calling experience pleasant. What’s more, Lauren repeatedly followed up with me to ensure everything was being handled to my satisfaction. Many thanks Lauren! I will in future trust Proline for my range hood need without hesitation."
"We installed a 36" hood for a remodel client and encountered an issue whereas the metal was scratched. Not a big deal but the client was very disappointed and worried they would have to live with it. This is not how we operate and we assured them that we would replace the covers but didn't know how long it would take. Their expectation was that it would be a month or longer. I connected with Lauren on Proline's live chat function and she was outstanding, taking care of sending me replacements the same day. She fully exceeded my expectations and I now have a thrilled client, a maintained reputation for excellence and quality and I now have an exclusive vendor for all of our hood-vents! Thank you Lauren for your patience, understanding and initiative to fix our problem. Thank you Proline..."
"We have had are range hood now for three years and we are about to get another one. We had issue with the initial range hood with a small scratch the Proline team sent a new one out without any questions. It has been a staple in our house and our first choice for hoods. Not only due the product quality but the customer service."
" I bought and installed a wall mount 36" Proline hood when I remodeled my kitchen in 2012 and have been very pleased with its looks and functionality. After 7 years, both lights failed similtanously and the bulbs checked out fine, so I called proline and was suprised to discover that they maintain a supply of parts to service this unit and would ship it asap. I was afraid I would have to either rig a separate circuit and switch or replace the entire unit. I highly recommend Proline Hoods for their quality and service. Larry W.
"
"The Proline hood I ordered has worked exceptionally well. Great customer service at the time I ordered and the follow up has been as well. Thanks guys."
"I had been searching for a missing part for my range hood without success, until I came upon the ProLine website. I contacted them, sent pictures, and within a couple of days, they found exactly what I need!
Honestly, I didn't expect this high level of service. Kudos to ProLine!
David Rice"
"Exceptional customer service. Clean sleek powerful and quiet hood with great ventilation. Also easy to clean. Highly recommend!!"
"Proline Island Range Hood was an excellent choice for us. Ours has a six speed exhaust fan and is very quiet. The SS exhaust filters are a must."
"We inherited a ProLine range hood when we purchased our home. Recently, I emailed Technical Support with an inquiry about the control panel. They were very responsive and helpful in getting my issue resolved! I will definitely recommend ProLine to friends and family! "
"More than four years ago, I bought a wall mounted range hood from Proline. It is really the strongest blower I have ever seen before and it gives us a clean kitchen environment always. It has been working perfectly. With the help of its big ventilation power, we can cook anything without worry about of annoying fume. We love it.
Also, the service from Proline I like to give thumb up. Anytime I contact them they will quickly solve my problems. It makes me happy to get their helps. I absolutely recommend their products to my friends."