"Simple and easy as it gets. I went to their chatline and asked where I could get replacement lights and they have them available.
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"I shopped carefully and then bought and installed my 30" ProLine range hood. Important features were the compact 5" height, strong flow without a loud roaring motor, and price. Installation went smoothly, and I'm happy with the purchase. It's much stronger than the flow on my old hood. I recommend this hood. "
“Thanks so much for your review, Mark! We're glad to know that you're happy with your low-profile range hood. ”
"Had a minor glitch with my Pro Line 6, and contacted customer service with a question. They replied immediately and let me know that they would stand behind my Range Hood and send me a replacement part to fix the issue. I was just barely out of warranty but sent the part anyway!
That is a company I would refer to my friends and neighbors who all are upgrading their kitchens.
Jim I. Colorado"
“Wow, thank you! We really appreciate your feedback and recommendation!”
"I found Proline Range Hoods while doing my "do diligence", or rather, a huge amount of research for the right range hood; Why?
Well, my dear wife is a chef and I've been remodeling the house for (ahem) waaaayyy tooo long; I can't afford to buy a restaurant for her or even buy a food truck for that matter; The kitchen of our mobile home was a real piece of work -- a 30-year-old Barbie Doll Dream House in pink, a dumb shallow sink, under-powered appliances, and definitely an under powered, dinky old range hood;
The appliances have all been replaced with new ones -- commercial quality everything, porcelain tile flooring, 7 foot three tub sink, the list is extensive (and yes, expensive-- shipping alone is often a nightmare); So I've basically built a restaurant kitchen for her; No cabinets, all storage is on moveable wire racks for easy cleaning and the walls are now protected with super easy cleaning designer color grey FRP -- just beautiful!
I had a tank-less water heater installed and even removed the old ridiculous Coleman furnace -- more about that in a moment;
Now, about the range hoods; I began exploring commercial range hoods, custom built roof mounted exhaust systems, that sort of thing; whoa-- really expensive !!!!! Thought about it but the roof was just re-shingled last year and the thought of cutting holes for new vents didn't exactly sit well with me; Because we'd moved the location of the stove and sealed up the original exhaust vent during the re-roofing, I had to get creative; Wait-- no more 30-year-old inefficient propane furnace? How about re-purposing the absent snorkel furnace vent (8" -- perfect!) with some new galvy 7" vent? Voila!
Called up Terry, my local commercial service guy and he said go ahead, I can make it happen;
Looking for a range hood now with serious intent -- Lowe's, Friedmans', and yes, Home Depot; Z-Line, no... Broan, definitely no .... wait! What's this? Proline Range Hoods in Utah? Hmmmm.... check it out ....
Well, this turned into a lot of fun -- these guys are making just about any and every size and shape of range hood, with some serious venting power for -- wait! How much? Really? This is too good to be true --- but true it is!!!!
Ordered up a lovely professional model (for the chef, right?), with LEDs, removable stainless steel vents, touch sensitive controls, automatic (!) fan sensor thing,,, OH YEAH!!!!
After just a few days of waiting, the hood arrives; It is packaged perfectly, clean, lovingly swaddled in its own dust/scratch cover/blanket with the company logo on it, enough foam to keep it safe for its long journey out to the Northwest Coast -- just fantastic; Excellent!
Last week, Terry came back over to assist me with the job of hanging the hood and getting the venting elbows put together; He'll be back this Friday to attach the new low-profile rain cap over the furnace exhaust vent jack/box which will mean we are open for business (lol) --
Our dual-fan Proline hood looks amazing installed over the new range and it actually is QUIET even moving the greatest amount of CFM on the highest fan setting; Terry was checking out all the features, and after awhile, he says "I think I need to replace the range hood in my house -- We can't hear ourselves talk when we have it on, when we have friends over or the kids -- But this? This one's really quiet";
Range hoods aren't all alike -- it takes some understanding of what the CFM thing is about; My test was to close the doors, leave a wee bit of the kitchen window open to make up the replacement air, stand next to the range, switch the hood fans on at F6 and enjoy some vaping (it's steam after all, right?)-- no problem exhausting that right out of the kitchen -- it was gone in a flash; Next, lower the fan speed to F1 -- not as fast of course, still, the hood catches all of the steam and it was gone, too; I'm thinking "this is great, just the right choice, and I'm so glad I have some bucks left in my budget";
Summary: Beautiful product, responsive customer service (I had questions and they're kind folks in the Chat feature of their website who will answer your concerns), great "bang for the buck" value; Check it out -- look at all the five star revues- - they are telling the truth! "
“What a fun and thoughtful review, thank you so much for sharing your experience! ”
"Very happy with our hood, works great and looks good with our converted antique Glenwood C stove"
“Thanks so much for your review! Also, we would love to see photos of your hood installed- check out our photo contest on our website!”
"Purchased a 36” Pro Line range hood in 2016. Hood has worked great and we have received many compliments. Recently contacted Pro Line to purchase replacement filters. Customer service was very helpful and will be sending the filters free of charge during a promotional period. Will recommend Pro Line to friends and family"
“Thank you so much for your great review and recommendation! ”
"It has been a great addition to our remodeled kitchen. Husband is a chef and cooks at high temps, and it has been great."
“Cheers to all of the gourmet meals you'll get to enjoy in your new kitchen! ”
"Great product, helpful service. I would recommend the range hood."
“Thanks so much for your recommend, we truly appreciate your business! ”
"If you want a review on a company that stands behind its product this is it. I purchased a ProLine range Hood in 2014. In 2019 I had a problem and reached out to the company. They had absolutely no obligation to help but they did. it's a fabulous range hood and I can mend this company for caring about the satisfaction of a customer 5 years after its purchase."
“We are so grateful for customers like you, and thrilled we were able to help. Thank you for this kind review!”
"Recently, my LED lights on our Proline Range Hood stopped working. We purchased this unit in October, 2018 and love the way it looks, the way it efficiently functions, and how it does it all so quietly. I contacted customer service and they were extremely responsive and are sending the replacement bulbs, free of charge. Thank you Proline for your great service!"
“Listen, we're just glad we could shed some light on the situation, haha! Thank you so much for your great review!”
"I bought a hood from proline and it was terrific. Even 5 years later they give good customer support. "
“So awesome to hear this, thank you!”
"We purchased a Proline SlimLine Hood 2 years ago. Runs so well with no problems and like the glass covering 2 years 0 problems!"
“2 years and still going strong!”
"We recently moved in to a remodeled home that has a ProLine Range Hood. We absolutely love it! We love the slim design, easily removable (and dishwasher safe) filters, and the many adjustable fan speeds. Many a night the powerful exhaust fan has saved us from having a house full of loud smoke alarm sounds! The lights under the hood are also quite useful. We also received excellent support (email and phone) from the Customer Service department. Think about it; how many companies can you call there Customer Service department and still get an ACTUAL person on the other end of the phone?! With ProLine, you not only get a person but someone who is kind and helpful. Overall, we are very pleased with the ProLine Range Hood experience!"
“Dealing with real people is the best! We're so glad you love your range hood, thanks for sharing!”
"Everyone loves our hood! It's beautiful and working like a charm now five years later. We accidentally bumped the on/off switch cleaning it and broke it. We called Proline for a replacement part and was astounded by their great customer service!"
“One of our biggest goals is delivering prompt, efficient, and friendly customer service, so we loved hearing about your experience with us!”
"We bought our Range hood almost 2 years ago. Installation was pretty easy and with normal upkeep, it has run perfectly. Recently, I pushed the button to turn on the fan's light (which are nice and bright) and they had stopped working. My only problem was figuring out the model number. Inside the fan is a plaque that has a space for model number, but nothing written there. Went to both big box stores in the area thinking I'd bought it there and because of the time since purchase had no record. On a whim, went to Amazon and looked at my purchase history and Voila' there it was. Called ProLine support and within about 10 minutes the replacements were on their way. "
“Thanks so much for sharing your experience with us! We're happy you now have working lights for your hood!”
A rep from ProLine Range Hoods, Proliner, has responded:
“Easy Peasy!”