"The best customer service I have ever dealt with. Over 90% of my purchases are done online and I have never experienced so much care and consideration in solving my concerns. I have searched over 5 years for unique range hood and finally found it at ProLine Range hoods. The price and the product couldn't be better, but I never expected amazing customer service.
I am absolutely overly satisfied.
Thank you Customer Service Team, you are literarily and truly the best.!!!!!!


"

"Absolutely by far the best company I have dealt with in a long time. Great communication and easy to get a hold of. Thanks for making this transaction easy. You guys are a first class operation.

Thanks,
David"

"Our range hood arrived promptly, was in excellent condition, and was exactly as you advertised. When we finally got to the part of the renovation where it could be installed, the workers were able to put it in without a hitch. It is absolutely beautiful, and we consider it a focal point of the kitchen. Oh, and it works great, too! Those little halogens in front really don't give off much light but we put in a couple of larger lights in the back and that solved the lighting issue. Having multiple fan speeds is a real plus: if we're cooking something that promises to stink up the house for weeks (onions, fish, cabbage, etc}, that hi speed cleans the air in no time at all. And for minor odors, the low level works just fine. I'm so spoiled now that I open the windows and doors and turn on the fans when I just want to get some fresh air inside! Needless to say, I very, very pleased with this product. "

"One of the best customer service experiences I've had in years. I had a problem with one of the lights in my hood unit. The rep at ProLine quickly and professionally diagnosed the problem and the part I need will be on the way on Monday. We are very satisfied with our hood and our choice was confirmed by their excellent customer care. I would highly recommend this company to anyone shopping for a range hood.

Ted Claire
Berkeley, CA"

"I recently purchased a hood for my home and I am more than happy with this product. I installed the hood myself and it was very easy to install. Installation was easy, it gives the appearance of my kitchen a very high-end look but with an affordable price. I would highly recommend this product to any person that wants good quality and bang for your buck!
- Frank Solorio"

"Thanks ProLine for the great product and customer support when parts are needed."

"We started remodeling our home beginning of 2012. We ordered the Pro-line Professional Wall Hood (Commercial Quality PLJW 129.30) at a cost of $611.95, had it shipped, but because of delays, it got only installed and power-connected in March of 2013. The switch panel buttons were stuck and the hood was in danger of overheating. We pulled the buttons out manually and contacted Pro-Line. In April 2013, Customer Service responded and told us they would send a new switch panel which we would have our electrician install. In August I inquired again and was told that the switch panel had not arrived from China (!) yet. I inquired a few more times but never heard back from Pro-Line. We are now stuck with a "beautiful hood" which is not usable. We will have to tear it out again and replace it with a product that is hopefully working. We wasted over $600 and now have to spend more money for a new hood plus installation, in addition to more "construction" in our new kitchen. We were sent a flawed product but Pro-Line is not willing to make restitutions. Needless to say, we are upset and will never purchase from Pro-Line again."

"I purchased a 36" Stainless Wall Hood in March of 2013 and it looks very professional and works great. The delivery was timely even though they informed me it was on backorder when I originally ordered. It arrived in time and was very well packaged. It was very easy to order and easy to install. The fan is extremely effective and somewhat loud only on the highest setting which is seldom used. The lower fan speeds are reasonable in term of noise output. I did quite a bit of research on fans and this fan was by far the best value for a very good product. The support by their staff was also very good. I would highly recommend this product."

"We purchased a Proline Range hood two years ago for our vessel. Today it looks just a good as the day we purchased it. When we discovered we had an issue with the range hood, Katrina at Proline was very helpful in diagnosing the problem and getting us a replacement part. If or when we need another range hood I would not hesitate to go with a Proline product. Thank you very much for all your help. Captain Nicholas Allen"

"I needed to replace my LD panel. I called customer service and was helped quickly and professionally by customer service. It was a nice change to hear a person instead of a machine!"

"We absolutely love our Proline range hood -from its clean lines to its flawless operation. The exhaust fans are powerful yet quiet while the brushed stainless finish and understated design match our kitchen décor perfectly. Simple elegance!

Chris R
"

"We purchased a ProLine Range Hood in June/2011 it took some months for the style I wanted to arrive(due to back order), when it finally arrived we had a lot of problems with noise of the fan. I called ProLine and they listened to the fan over the phone, promptly told me something was wrong, they would send another one and ship that one back. Well the second one arrived and the same thing. Again, shipped back and this time the ProLine people conferenced with me and we choose another style. That was shipped and the fan worked prefectly. Now all of this shipping of fans cost the ProLine Co. a lot of money, but they never mentioned that, they just wanted me to be satisfied, then they went way beyond great customer service, they refunded me quite a bit of money for installation charges! Of course I am a very happy customer and would recommend this company for their fans, I love my fan, it is excellent! Now about 2 years later, a light switch broke, I called for a replacement, they would send the switch out the next day, ok "how much do I owe for the switch"? ProLine's answer was nothing! WOW, now that is what I call EXCELLENT customer service!
I would highly recommend this brand of fans for the quality, but most important to me is they are truly concerned that the customer is happy! "

"We've had a great experience working with ProLine Range Hoods. We bought our hood two years ago for a custom kitchen we built. Recently, we had to replace the transformer as our hood lights went out. Our customer service Rep, Kelsey was friendly, fast and very efficient. Overall a great customer experience. "

"Sure wish I would have found this review site before ordering our island hood. We have been consistently lied to about shipping.. always saying it has been shipped with one excuse after another. It has been 2 1/2 weeks and still not shipped, terrible business. This hood better be good! "

"I've had my ProLine Range hood since 2009. When the control panel shorted, I contacted ****@****.
The representative have been courteous and very helpful ensuring that the part I ordered was indeed the part I needed.
It has been great working with professionals intent on getting the job done right the first time. Thank you."