"I received my Island hood with remote fan very soon after it was ordered. Installation using the videos available on ProLine's website made installation a breeze.The videos were also very useful in determining the proper size,mounting heights, etc. to ensure proper performance.
I was extremely impressed with the quality of the hood and supplied filters.The hood does a great job. The only issue I had was a problem with the hood lights which was addressed with one call to customer service. Proline sent out a new rheostat with no questions asked and the problem was resolved. I highly recommend Proline Hoods."

"On top of ProLine Range being very knowledgably on their products they absolutely stand behind their product. When calling in with a problem someone is always eager to assist you through the process of determining what the problem is and work with you to resolve it. Finding a company that stands behind their product today is a treasure and one that I would like to share, If your contemplating purchasing on a kitchen vent look no further ProLine Range is your Place to shop. you will not be disappointed. "

"Took me over two months to receive my range hood. Am still waiting on the chimney which was supposed to ship with hood. Have been emailed invalid or inactive (for over 2 weeks) FedEx tracking numbers twice.

They have a D rating with Utah BBB stating, "This business has a pattern of complaints alleging difficulty in receiving product in the promised time frame as they are informed that the product is out of stock or back-ordered. The business has stated that they are working on improving this by working with their suppliers more closely and keeping more inventory on hand and in their warehouse so as not to experience a shortage in supplies."

ON THE BRIGHT SIDE: My ProV did arrive in mint condition with blower installed, it is really high quality, and for a professional hood it is gorgeous! Fingers crossed for the chimney. I really like their website that includes videos of their hoods, installation videos, and a few other helpful videos. If you have a few months to wait, I would recommend this product.

Update 3/6/2015:
The chimney arrived 22 days after I was emailed a tracking number. The tracking # was dormant for 20 days, but once FedEx picked it up, I had it in two days. The chimney is really nice, high quality stainless steel and fits great over the hood. Both installed easily, thanks to the install video, and look great.

I never had any difficulty reaching customer service. They always replied to my emails within 24 hours and I could reach them by phone too. They also read this review and emailed me to explain the holdup with the chimney.

Good luck!

"

"In July 2011 I ordered a range hood from Proline. Service was excellent and I received my rangehood within 10 days via UPS. The item I ordered was not in stock, but they sent me an alternative hood which was almost identical to the one I ordered and was an UPGRADE at no extra cost. I was very pleased. The hood looks and works great and I get lots of compliments. Proline service department is excellent, and questions are addressed same day!"

"We ordered our ProLine 900 CFM range hood during a kitchen remodel in 2010 and could not be happier with our purchase. Great value and very good quality - a perfect match for the upgraded appliances we were installing. We use it every day and in most cases never have to operate it over the lowest power setting (so it is very quiet), but the high power is there when needed. Would definitely use ProLine again."

"During a total kitchen remodel in late 2009, we bought a Proline Hood model PLZW KB3. We based our purchase on specifications for airflow and noise. It has been a pleasure to use, and in this case it is perfectly okay to say it "really sucks". We create a lot of cooking gases and it does its job well, and is much quieter than even less powerful hoods some of our friends have. The grills are a snap to clean. The reason I am writing this after four years of use is that one of the halogen bulbs burned out and I didn't want to pry on things without knowing exactly how to change the bulb. I called Proline and they were courteous and fast in giving me the URL to a video to show how to do this. I actually dropped them an email to tell them that good service is not the usual these days, and they asked me if I would write a review (I am pleased to do so). My only regret is that while they can retrofit some older models with LED lights, my model is not one of them. Nonetheless, product and company -- highly recommended!"

"proline makes a very good ventahood. I have been very pleased
with its looks and how it runs.

I would reconmend it to a friend !!!!!

wayne s."

"Like others, I was a bit apprehensive ordering a hood online but after seeing the prices at local retail stores, I decided to take the plunge. Ordering was simple and the hood arrived amazingly fast. Installation was a breeze with the instructions that came with the hood. Better yet, the hood is beautiful and looks great with my stainless steel range. I get compliments from every visitor. The hood is amazingly quiet quiet on the "Q" setting yet has the ability move a ton of air. The blue LED's in the control panel adds a bit of coolness to the hood. Thank you Proline for quality product and service!"

"My wife and I have just finished our new house. We were most excited to try out new Hibachi grill and 6 burner gas stove. Above both of these appliances we installed ProLine Range Hoods. The ProLine Range Hoods were easy to install and easier to operate. I could not imagine using my grill or my stove without my Proline Range Hood. I would recommend ProLine Range Hoods for any one who has any type of appliance that requires ventilation. ProLine Range Hoods are AWESOME!!! Eric Huff "

"an excellent product works a s advertised"

"The hood is exceptional in quality and looks. The fan speeds allow you to keep the noise to a whisper while extracting the heat. The ProLine hood is above my commercial Imperial Range. The pair match perfectly. The price was reasonable given the quality and the ordering and shipping were easy. I couldn't be happier.
Ray Sabbatine "

"Our kitchen contractor recommended ProLine for our new range hood. The sales associate that I spoke with was very polite and professional. Our range hood arrived in about a week and it looks absolutely stunning in our new kitchen. What's important to me is that I got great features and great service at a very resonable price. I highly recommend ProLine!"

"Outstanding experience!

I was hesitant to order a major kitchen product online particlarly when I did not know much about Range Hoods anyway! I should not have been concerned! ProLine Range Hoods made it easy and I now have an outstanding range hood installed in my renovated kitchen. The product is made-well, looks great and is easy to work--all for a very fair price. As important, during the entire process order to install, everyone both online and on the phone in customer service were great to work with....knowledgeable, professional, polite and helpful! "

"I purchased from Proline after extensive searching and reading reviews. Besides the great price, the videos posted on youtube showing installation and product information sold me. The website is extremely user friendly, my order arrived quick and without any damage. I was able to install my hood within an hour using the videos posted. Solid construction and looks great in my new kitchen remodel. "

"Great product and high quality hood. I bought
the low profile model, because I had limited space, and
I also love the quiet 900 cfm fans. Installed
very easily. A few screws and connect the duct
was all it took."