"I was able to contact ProLine quickly and easily. Only took one call to figure out what was wrong then a couple emails to get the parts I needed out to me. "
"We have enjoyed the look and function of the Proline Hood for several years. The control panel malfunctioned. The customer service representatives have been wonderful to deal with."
"I am needing to fix a broken part for a wall mounted oven hood. I’m in need of a new button control panel (Speed PLJW or PLJI). So far, the customer rep (Brittney) who has been helping me has been nice and helpful."
"I remodeled my kitchen 7 years ago and just today the controller for the hood broke.
After explaining my situation a replacement was offered free of charge.
Pretty cool they’re willing to back up there products 7+ years after purchasing. "
"They identified the new parts I would need and set up the shipping promptly. Great customer service!"
"I am a hobbyist chef and cook several times a day. My hood had worked flawlessly preventing grease build up on my cabinets and keeping food smells out of my furniture and drapery. I did have a slight issue with my both lights going out after 3.5 years but their support team was very responsive and addressed my needs promptly & professionally."
"Spoke with the customer service representative and they were able to find my model number and determine my problem with my hood"
"I’ve used several proline hoods on my jobs as an architect and contractor. When we built our our kitchen I also used them. Clients have been happy, we have been happy."
"Selected the Proline PLKW 125.30 because of its simple clean lines and ability to move air. We have owned it for a few years now and are very pleased with its performance. Definitely a good purchase. "
"Range hood looks great in our kitchen! Had a minor issue with our unit after some time but customer service has helped out promptly and professionally!"
"It was good up until the lights failed after 3 years. Upon sending in a help desk ticket they will send me the $37 parts for free for this review. Not bad but for a $400 range, but I would have hope it lasted more than 3 years before having an issue. "
"We replaced an over the stove microwave with a Proline range hood when we switched from an electric range to gas. The vent filters have been so easy to keep clean with a run through the dishwasher. A good stainless polish has kept it looking like new and we would purchase again, if needed. We had an issue with lights but their response was quick and extremely helpful."
"Bought this two or three years ago, working well, looks beautiful. "
"We were sad to replace our original 1967 hood but the amount of grease build up, electrical and motor repair just were not worth it. We searched for quite awhile to find a hood that could meet our dimensions and aesthetics. It was especially hard to find a hood that was short in height. We love the clean lines of this hood and the easily removable filters (to clean). The fan works great although we generally keep it on the lowest setting. I like the delayed "turn off" feature so that I can hit the button, serve dinner and shortly after sitting at the table it goes off on it's own. The lighting is sufficient although the bulbs need to be replaced after 3.5 years even though we primarily only use them while cooking (I've had other hood bulbs last 10 years). Will definitely be looking at their other hoods when we upgrade our range."
"We've had the dual-fan slim-profile 30" Under Cabinet Range Hood ( PLJW 185.30 ) for 3 years. The exhaust capability has been very good. The unit is also sleek and stylish. On the whole, we have liked it quite a lot. I'd give it 5 stars if it were a little easier to do a regular thorough cleaning and a lot easier to do periodic replacement of the LED lights and driver.
THOROUGH CLEANING
The grease vents do pop out without any difficulty and they clean up well in the dishwasher, but behind them are two protective grilles, one covering each fan. On each grille there are about 80 radial spokes spaced about a quarter-inch apart at the perimeter but getting much closer together near the center. Grease from cooking tends to collect on and also between these spokes. Each of these two protective grilles is fastened to the inner housing with six philips-head sheet-metal screws, and the two rear-most screws are somewhat difficult to remove, since the lip of the range hood's housing obstructs direct access to them. I'd clean these grilles far more often in the dishwasher if they were easier to remove and reinstall.
REPLACEMENT OF LED LIGHTS AND DRIVER
After three years, the LED lights have failed, and it is possibly the driver that has gone bad as it is making a whining buzz, like a mosquito, which I've never heard it do before. Proline does not stock a replacement LED kit including the driver, and are projecting a 4-week delay. I will be cooking in the dark so I've deducted another point for that delay, which I think is fair, since they're still selling this model on their website. It is the responsibility of the vendor to stock replacement parts, no? In any event, it looks as though accessing the driver is not going to be easy. The LED light can be popped out of the hood by removing the grease vents and pushing down on the light from inside the hood. The hard part is going to be finding the driver in a maze of wires, unplugging it, and reinstalling the new one. ProLine 's instructional video does not address changing the driver on any of their models, and searching for "LED driver" or "driver" yields zero results on their website. Pictures would be very helpful!
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