"Needed some parts for my outdoor kitchen hood and Brittney was very responsive to my requests! Greatly appreciated."
"I was able to contact ProLine quickly and easily. Only took one call to figure out what was wrong then a couple emails to get the parts I needed out to me. "
"We have enjoyed the look and function of the Proline Hood for several years. The control panel malfunctioned. The customer service representatives have been wonderful to deal with."
"I am needing to fix a broken part for a wall mounted oven hood. I’m in need of a new button control panel (Speed PLJW or PLJI). So far, the customer rep (Brittney) who has been helping me has been nice and helpful."
"I remodeled my kitchen 7 years ago and just today the controller for the hood broke.
After explaining my situation a replacement was offered free of charge.
Pretty cool they’re willing to back up there products 7+ years after purchasing. "
"They identified the new parts I would need and set up the shipping promptly. Great customer service!"
"I am a hobbyist chef and cook several times a day. My hood had worked flawlessly preventing grease build up on my cabinets and keeping food smells out of my furniture and drapery. I did have a slight issue with my both lights going out after 3.5 years but their support team was very responsive and addressed my needs promptly & professionally."
"Spoke with the customer service representative and they were able to find my model number and determine my problem with my hood"
"I’ve used several proline hoods on my jobs as an architect and contractor. When we built our our kitchen I also used them. Clients have been happy, we have been happy."
"Selected the Proline PLKW 125.30 because of its simple clean lines and ability to move air. We have owned it for a few years now and are very pleased with its performance. Definitely a good purchase. "
"Range hood looks great in our kitchen! Had a minor issue with our unit after some time but customer service has helped out promptly and professionally!"
"It was good up until the lights failed after 3 years. Upon sending in a help desk ticket they will send me the $37 parts for free for this review. Not bad but for a $400 range, but I would have hope it lasted more than 3 years before having an issue. "
"We replaced an over the stove microwave with a Proline range hood when we switched from an electric range to gas. The vent filters have been so easy to keep clean with a run through the dishwasher. A good stainless polish has kept it looking like new and we would purchase again, if needed. We had an issue with lights but their response was quick and extremely helpful."
"Bought this two or three years ago, working well, looks beautiful. "
"We were sad to replace our original 1967 hood but the amount of grease build up, electrical and motor repair just were not worth it. We searched for quite awhile to find a hood that could meet our dimensions and aesthetics. It was especially hard to find a hood that was short in height. We love the clean lines of this hood and the easily removable filters (to clean). The fan works great although we generally keep it on the lowest setting. I like the delayed "turn off" feature so that I can hit the button, serve dinner and shortly after sitting at the table it goes off on it's own. The lighting is sufficient although the bulbs need to be replaced after 3.5 years even though we primarily only use them while cooking (I've had other hood bulbs last 10 years). Will definitely be looking at their other hoods when we upgrade our range."