"Why do you want to know if I am good with you guys when I haven't gotten my merch yet?"
"I ordered two of the same Adam's and paid for them but only one came."
"Still haven't received my product "
"Headlights are of minimum quality "
“Hello
We see that you've ordered on Nov 27 yesterday but requested to cancel. We've cancelled your order without any cancellation fees as a courtesy but were curious to why a 1/5 rating was given. The headlights were not shipped so there's on way to review this order. If this was a mistake for another company we ask of you to re-review as the product wasn't shipped, and your order has been cancelled per your request by phone.”
"The webpage had the information and options available for my purchase of product I require. I added to cart and proceeded to checkout as the product was affordable and I need it as my current spyder black taillights red led stoplights have gone out and need to be replaced."
"After finding your site on the net and ordering the parts, receiving the parts and inspecting the flares, I am very satisfied with the purchace and quality."
"I wish I didn't have to return an item ..Customer service answered E-mail promptly. "
"Great lights,fast shipping customer service was very helpful."
"Well I like the fact that u can use after pay for this idem"
"Still waiting on item it could be do to the holidays.
"
“Hello
We do apologize if you haven't seen the update but there is a tracking link and email sent directly regarding the shipment of your order. It is in route but most likely, as you've said, slightly delayed and slower than usual due to Thanksgiving/Holiday season shipping.
The tracking has been resent to your email address for your convenience of viewing it and it states it should be delivered on Nov 28th.
If this message is satisfactory to your experience shopping with us, could you please re-review us after you've received and inspected your product? If there are any issues please let do not hesitate to contact us.
Thank you, and Happy Holidays”
"Lights were great. Speedy shipping. Needed an adaptor to get them to fully function. Waiting for that to come in to test. "
“Hello
We appreciate your feedback! I've taken a look at the item but it should be purely plug and play. If you need assistance in regards to the plug ins could you email us and specifically let us know which connector you're having issues with?
Thank you”
"The headlights look good but doesn’t fit properly only one side clips and the other is loose. The rubber gasket around the left turn signal fell off. Kinda feel like I got ripped off. On this after market. Headlight "
"Updating my truck from the original lights and replacing broken license plate marker. "
"I have 2 kids to feed and my wife left me this is a christmas gift for my son "
"Exactly what we ordered, part fit perfectly. Took a day longer than original date of delivery but overall it was great!"
"Parts delivered very fast 5 days from placing order I received my order. Very pleased. Just hope items meet my expectations."
A rep from ProTuningLab.com, protuninglab, has responded:
“Hello Anthony
We do apologize about this situation. It looks like the waiver form we've been emailing in regards to your order hasn't been filled out yet. On our website before purchase, it does state that this item must have a filled out waiver form in regards to the CARB status of the item; basically acknowledging that this item will not pass any smog regulations or laws for any vehicles on the road.
Could you please fill out that waiver? It should be in your email. Please check spam just in case as it does end up in that inbox sometimes. There should be two emails, one from our shipping system and one directly from our support email. We will ship out your item immediately after that. If you've found this information to be satisfactory we ask you to please re-review your order once it has arrived and the item has been inspected.
Thank you”