"I called on Monday for a new phone after mine was damaged after falling into the dogs water bowl. They we pleasant enough on the phone after fixing a couple mixups & telling me my phone was not covered. I had to call my Verizon store to have them see what the issue was, that was fixed & i called back. I was told they would send the phone out 2nd day, it arrived Wednesday. When we call Verizon to set the new phone up they could not get it into the system as it was coming up lost/stolen, i called them back again. They apologized for the problem & told me they'd send me another phone overnight on Wednesday. Since i was heading out of state for the weekend i was all set to get the new one on Thursday like they told me so i'd have the new phone ready to go on Friday morning. Well the second phone arrived 10 minutes before i left on Friday morning so it sat on my desk until this afternoon when we finally got it set up. Now i have two phones to return to them. Not the service i would expect from the insurance on my phone. There was no offer to discount my price or any apology for all my inconvenience."

"Was the easiest protection plan I have ever utilized. The service reps were outstanding, very pleasant and efficient. Very happy with the entire process."

"Easiest protection plan to utilize. The customer service representatives go out of their way to make the process easy and painless. Impressed with the quick turnaround (usually get a replacement within 2-3 business days). All around - it is a great service."

"Very easy transaction, everything as stated. Quick service!"

"I placed my claim on-line and within minutes received a call from their call center. The girl was very efficient on the phone, however when I received my phone it was the wrong color. I had been without a phone for 3 days so I was not going to send it back, but it was a little annoying. I will survive. "

"I purchased my plan through the TCC Verizon store which was always very helpful. When my phone screen cracked, I went to the TCC store where I bought it on a Thursday but found that my records were not updated in my account (by TCC store personnel)so I had to return the next day with my paperwork to fix it. On the Friday I had my account updated and called the Protect Cell corporate office to get my new phone sent to me. I was told by the rep there would be a $120 admin fee and that I wouldn't get my phone until the next Monday or Tuesday latest. Well I paid the fee and waited for my phone which didn't arrive until WEDNESDAY afternoon. It took 3 days for the phone to come from Ohio to NY! Apparently I paid $120 for FEDEX ground only despite them guaranteeing a quick two day delivery. I called Protect Cell on Thursday ***-***-**** x1)to log my complaint and got a super rude customer service rep who kept shushing me while she read the account transcript and then overtalked me when I tried to speak which was obnoxious and very unprofessional. I hung up after 5 minutes of getting nowhere with her. I'll never do business with them again."

"Quick and easy. Phone call lasted all of 2 minutes to gather my information. Phone arrived in a few days."

"1st time I have had to use protectcell. Not a good experience so far. I received the replacement when they promised me but my carrier could not activate the phone. It is a Apple Iphone 4. When I called they said they would ship it overnight. The verdict is out still. I am going to wait to see if this next phone works."

"I made a claim online but that was not helpful at all. I had to call Protectcell to file my claim. They were very helpful and expedited my phone in a timely manner."

"I purchased the policy through a Verizon Store and thought it was a good deal for my 16 year old son's IPhone4. He dropped it within a few weeks and the screen cracked. Due to the first replacement cost of 120.00 we waited until the screen cracked a bit more and when the front facing camera failed. The claim process was speedy except it was deemed a corporate account and I needed to be helped by the corporate office. I was passed around a few times but after I got to the right person the process was speedy. Phone came two days later and we've swapped all the info and we're good to go.
No regrets."

"Excellent customer service. Ordering my replacement device was fast and easy. Thank you for making a frustrating situation a little bit easier. Deductible is high. I could repair my phone for the same amount. "

"I recently had to request a new device due to my cell not working properly. I do appreciate the service they provided and how they were able to accommodate me with a new device. I admire when the customer service is kind and willing to help resolve an issue as a broken phone can be frustrating. Thank you!"

"I've used this service 3 times to replace my phone. I paid 200$ for the service, it cost 100$ to replace the phone the first time and 140$ the last two times, you decide if spending that much is worth it. The phones they send are obviously used since they have scratches and dents on them, one time they sent me a defective phone and had to wait additional time to get another one. I'm probably going somewhere else for insurance."

"Have used protectcell in the past and have been very satisfied, but this was much different. Received an iPhone 5 replacement and it said just call verizon and give them the new serial number before turning on. This did not work at all... Verizon needed the sim card ID. I call protectcell and the lady couldn't give me any info. She then tells me that most people just go to their dealer and have them do it!!! are you kidding me? it comes in to my house on a Saturday and the instructions say its a breeze. The customer service person says I should just take it into a dealer?! luckily I am a techy, so I found online how to pull the simcard out of iphones and what do I find?! NO SIM CARD!!! it would have never worked in the first place. I had to change the sim cards and then talk with verizon for an hour to get the transfer completed. Verizon was great, no thanks to protectcell. Very unsatisfied."

"After breaking my phone, I was sent a new phone in two days like I was told. The phone they sent had a defective screen and was not the correct color. I wasn't even asked about color the first time I called. I called ProtectCELL right away after receiving the defective phone, and while they were quick in getting me yet another replacement phone in the correct color (it should be arriving tomorrow), there was no offer to refund some of my cost or reimburse me in some way - there wasn't even an apology. If the phone arrives tomorrow, which I expect it will, it will have taken six days to get a working phone.

My initial call was pleasant and was handled in a timely manner. For the second call, I had to wait on hold for about 25 minutes. When I was finally connected, the person I was speaking to kept talking over me and was rushing me through the call. My conversation with ProtectCELL for my second call lasted maybe 2 minutes, and that's being generous. I was not asked at the end of my call if I had any additional questions. The gentleman I was speaking to said my replacement phone would be sent out first thing Monday morning, and then hung up.

Was thrilled with my first call! I told my boyfriend and my friends how impressed I was with my experience. I wasn't even that upset that the replacement phone had a defective screen or that it was the wrong color. What did upset me however, was how I was treated after the defective phone was sent to me. Not even an apology? That's just blatantly bad customer service."