"ProtectCell is such a scam.
After filing a second request within 3-4 weeks, they denied my claims and also cancelled my plan. I was told that it did not make sense for them to lose such "a high-end smartphone" (iPhone 5) twice within 3 weeks.
I paid $200 up front in the last 2 months for the insurance and now I'm phoneless."
"Not much of an insurance program when they charge you a $150.00 "administration fee" to replace your lost phone. This "fee" WAS NOT MENTIONED UP FRONT when I purchased the coverage. I paid $199.00 for the plan and a $150.00 fee to replace an iPhone 4 that I could buy on craigslist for $120.00. What a ripoff!!!! They fooled me once and shame on me. You can bet I won't have anything further to do with them."
"Didnt really have a lasting relationship but hope they will be there when i need them"
"I have been content with their service but did not appreciate the unexpected text sent to my phone. Please give an option for email only - I do not have a text plan."
"No idea how to use nor where to go for assistance"
"I had factory coverage for 1st year. my phone broke within that time frame and the factory coverage took care of it. I feel the coverage was a waste in the first year and should have extended for a longer period of time. It seems like the overlap was useless."
"I haven't had any need to use the Insurance for cell replacement yet. I like the price and the what you offer with the coverage for lost or stolen phones."
"No opinion as I just obtained the service. "
"I found it a little confusing at first but once I got the hang of it it is ok. Not really sure what I expected either. Was a little disappointed that I had to upgrade to be able to store my pictures, i was under the impression that was included when i purchased it but was mistaken. no other complaints right now. Thank you"
"It was easy enough to sign up, but my email to customer service has gone unanswered. We had previously corresponded well."
"I'm hiring a attorney and go after this company for so many things. I'v dug pretty deep into their complaint list. There are a lot of issues with how they do business.
Class Action Lawsuit is on its way. And this could have all been fixed by one simple little thing.
Best of luck to you, I would highly recommend going with an alternative Insurance company. Their are many reputable ones out there. These guys are just a complete scam.
Update after their reply:
Good luck to you. I'm sorry but there is nothing a Reputation Manager that sits on the computer all day can do for me. You guys have much larger issues. I myself run a very successful company and if one of my "team" members talked to you the way they talked to me. They would be terminated on the spot.
In addition to that, the numerous lies we were told... Can't believe it, Save the $200 you have to pay upfront because a brand new phone can be found for less than that. And you don't have to be without a phone. "Mail yours in, once we recive is, your will be mailed out".
FYI; it too this company 3 weeks to figure out how to get us a new phone! THREE WEEKS, Phone-less What a joke.
"
"I received my replacement phone promptly, but I did not realize when I purchased the plan that my replacement phone would be a "refurbished" one, and NOT a new one. I had problems with the first replacement and had to return it for another one. I'm still not sure the plan is worth the money, so I was hesitant to renew it."
"The coverage is overpriced for its benefits plus the additional costs if it is needed"
"I broke my phone once and I got a new one within a week!"
"I found the site very easy to use and helpful for me to order the insurance for my phone."