"When I purchased this two years ago when I purchased my phone, I never dreamed of what a farse this would turn out to be. I triple checked my original paperwork that I received when I purchased Protect Cell. There was no mention of a $70 administrative fee that I had to pay when I called last week to get my broken phone replaced. So the $119 (plus tax) I originally paid, now had $70 added to it. I waited for over a week for my replacement phone (a week without a phone). When I recieved my phone I discovered it was refurbished, not even a new phone. And the greatest part is the phone doesn't work so I still do not have a phone. I will never purchase this again nor do I recommend anyone in their right mind to purchase Protect Cell. "

"I dropped my iPhone 5 and the screen broke. I had waited a while to replace it as it was still functional and the cost of the admin fee was a little more than I was willing to part with at first. The screen eventually became nonfunctional and I got a replacement. I am very pleased with the response from the ProtectCell team and how fast they were able to replace my phone. I don't know why I just didn't do it right away. My new phone was the exact model of my original phone not a refurbished unit like apple sent my wife with her phone having problems under warranty.

I am very pleased with the service despite the out of pocket cost I'm in so far. It is however much less than I would be in otherwise."

"I was able to receive a replacement phone relatively quickly and easily through the mail from Protectcell. The only problem I ran into was getting different steps and information from the Verizon Wireless who sold me the coverage then what I was told when I called the Pretectcell number to receive a new phone, working to make sure the same information is received at from both the provider and the insurance company is the same would save customers some confusion and frustration. "

" protectcell is great!!! I've had one phone stolen and another fell into the lake thank God they have unlimited claims or if be kicked off by now!!! good quality devices and fast service."

"My wife's phone fell, and the screen spider-webbed. All it took was a five-minute phone call, and a replacement was on the way. We've never had a phone replaced for damage, ang Protectcell made it a very easy process."

"I dropped my cellphone and it hit on the corner of the case, it
was definitely a bad drop; screen was spider-webbed and there were
vertical color bars displayed on at least half the screen rendering
the screen basically useless. Went to the local Verizon Wireless
store and they took care of everything; I mean everything since I'm
hearing impaired and depend on my cellphone to link into my hearing
aids for all communication."

"The process of replacing my son's phone was very easy. I am glad that we signed up for this protection service. Everything was handled in a timely manner and through email. "

"I was happy with the speed and ease of the claim process. I thought the phone could have arrived a little better packed, but overall was very satisfied."

"I had a great experience at the verizon wireless store in rawlins, wyoming wyoming wireless. whitney and tonya were very helpful and i was in and out of there i no time. they are very knowledgeable about the products and are very efficient at what they do.
"

"My new phone arrived quickly; I appreciate the two day shipping at no extra charge. Protectcell understands that in today's society, we can't go very long without our cell phones. It was also nice to receive an email notification when it was sent, with the tracking number so you can follow the package if you like."

"ProtectCell's service is on time great! They are courteous and fast. It would be nice though if the phones they send back actually went through the same testing or even stricter testing than the new phones because I just requested my third phone in a row because they all had problems like the GPS didn't work, there was a huge gap in between the display and the keyboard, the #1 key did nothing, stuff like that. At least they ship next day."

"I got my new phone quickly, without any hassle, and I was back up and running! I will use Protect Cell for now on whenever I have the option!"

"Received replacement phone as promised. Really appreciated the email follow up and reassurance. My damaged phone is in the mail and that was the easiest return I have ever done!"

"Great service. My phone cracked unexpectedly on a thursday night and I was leaving on a trip early monday morning so my only chance for getting it was on Saturday. I called them on friday and they overnighted the replacement phone for me and I received it on Saturday!"

"My experience with protectcell has not been favorable. While I understand they tell you that you are not guaranteed the color of the model of your cell phone it is extremely disappointing after all of the money I am paying them that instead of my white iphone I received a black one. While the turn around was quick I was not at my home when fedex delivered the package and then had to wait an additional three days to receive my replacement phone. I would have liked to have the option to opt out of signing for my package when I placed the order for my replacement phone. This has also been my second phone that I have needed to replace and they charged me an additional $50 on my original deductible. In the past when I used Asurion it was a set fee that did not go up when another phone was lost/broken. Overall, I have not enjoyed my experience with protectcell and I do not intend to renew this insurance in the future."