"Puget is a top shelf company when it comes to service and support.
They offer a wide array of high quality products to suit most needs.

I was in the market for a new pc, something that would work well for video editing but could also double as a powerful gaming rig.
I wanted something that had the best possible cooling but was also on the quiet side.

Puget was eager to work with me in putting together my dream machine.

Once the order was placed, I watched on their web site as my new build went through the many phases of construction and testing.
Eight days after placing my order the pc was in my living room. It's everything I hoped for and more. It's the best pc I've ever owned and I've owned a few up to now.

Not only do they build and mod the highest quality products, they're also right there to help you if you have any kind of problems.

They provide you with a log book listing all the parts that were involved in your build and all the names and phone numbers you'll need for getting service & support.
You'll find cds/dvds for pre-installed applications plus some extras containing tools
to help keep you going.

It's now been a few weeks since I received this new pc and needed to email their support for a minor problem I was having.
Two days later and to my surprise I might add, I got a reply with a solution to my problem from Puget's founder and President Jon Bach.

Bottom line:
My experience with Puget has been an extremely positive one and I would not hesitate to order from them again.

wtg Puget! ;)
"

"I was very happy the way the consultants did not push towards components you didn't need to increase the price of the system. When I received my computer the cooling unit was loose and the it would not start. I called and left a message for them to call me anytime asap. They did call me back at 7:30 pacific time.
We took a look at the computer and he said they could send me another cooling unit and install with a walk through over the phone. I opted to send the computer back. It upset me that I had to go through this and the several days without a computer, but it was worth it. I am very happy with my purchase and they even put packing inside the tower to prevent the problem from happening again. I will buy my next computer through Puget."

"This is one incredible machine, and Puget did an incredible job in creating and building it. They were spot on with their estimates, and any questions I had during the build process were completely and professionally answered. In the 30+ years of computer purchasing and use that I've done, I've never experienced anything to match Puget's quality and product delivery. 'Fantastic' is the only word I can use to describe it, and it even falls short. You get your bang for the buck with Puget!!!"

" Let me start out by saying if you want a great computer that is built to your specifications then there is ONLY ONE and I repeat ONLY ONE place to go and that is Puget Custom Computers. This was the first time I had a computer custom built, I always bought my computers from the large computer manufacturers (Gateway and Dell). I am not a person who knows a lot about computer components. Before contacting Puget I researched what I wanted in my next computer. Part of that research was where should I have this computer built. I am very thankful that I ran across Puget computers.
Jeff stubbers from Puget was very patient and went out of his way explaining and guiding me to make the best decisions on how to configure and what hardware would best suit my needs. A nice feature of Puget is that you can follow the build of your computer and see the test benchmarks and the extensive burn in process that it goes through. When your computer is complete and ready for shipment they send you an E-mail with pictures of it both inside and out. They are proud of their work! When the computer arrives it is shipped neatly in double boxes. Puget supplies you with an information booklet all about your new addition. They give you all the manuals and instruction booklets for all of your components as well as all of the extra parts that came with them.
I can't say enough about how nice it is in todays business world to deal with a company who really values their customer and goes out of their way to make sure you are completely satisfied with your computer and experiance with them. They really do make you feel like the you are the most important aspect of their business. I will only buy my computers from Puget. Puget Custom Computers is a 5+ diamond company. If you are thinking of a custom built computer then do yourself a favor and experience what it is like to deal with a truely first class company and let Puget build your next system. "

"I purchased a desktop computer from Puget Custom Computers in October 2009. I found the company through ResellerRatings and am extremely glad I did. There are a number of things that Puget Custom did during my build and purchase that I found to be far beyond what I expected of a computer builder.

First, while I was looking over the options on the website, I was able to put together several different possible configurations. Once I had those configurations, I wanted to talk to a sales person. One of their sales people, Wilson, made the time to speak to me late one weekday evening (when the business was closed). He spent nearly an hour on the phone with me going over the best configuration (and best price options) for my needs. He put no pressure on me whatsoever to make the purchase right then. In fact, I didn’t finalize my purchase until several more days after that conversation.

Second, I am lucky to live fairly close to Puget Custom’s facility. I went in to their office one day after I had ordered my computer to bring in my old desktop. (PCC had agreed to take some of the components from my old PC and put them in the new one at no extra cost.) When I got to their office, the person at the front desk took my old PC from me, and then invited me back onto the build floor to see where my new PC was being assembled. He also hunted down the exact type of case I was buying so I could see in person what it would look like.

Finally, I bought my PC just before Windows 7 was released. Puget Custom had issued a statement that they would be shipping PCs with Windows 7 on October 13—roughly ten days before the official release date for that OS. There was some talk on different computer blogs about whether PCC would really be able to do that early release. Well, I was able to pick up my PC on October 13 with Windows 7 installed.

It has now been about a month since I bought my PC. The install was completely clean, the system is fast, and I have had no problems whatsoever.

I would highly recommend Puget Custom Computers if you are looking to build your own system, and if you are interested in a new computer without all the preinstalled junk that the bigger PC makers will put on there. Their customer service is unlike any computer-related company I have ever dealt with. I will happily refer my friends, and will likely be back the next time I need a new system."

"This was my first system from Puget. Previously I've bought nothing but Dells. The Dell computers that I've owned have performed well enough, but there were always some annoyances and the nagging feeling that Dell had cut corners to keep their prices low.

Dealing with Puget, both prior to placing an order and afterwards, was a terrific experience. I had a lot of questions and concerns, and William patiently answered each one with no sales pressure whatsoever. Their level of customer service is rare in any industry today.

If you've bought nothing but Dells, Gateways, or HPs before, Puget's slightly higher prices might give you pause. In my opinion, here's some of what you get from Puget that you don't get from the larger companies:

- More hardware choices
- More information about the hardware choices
- Non-proprietary hardware that is upgradeable
- Higher quality hardware (examples - higher capacity and higher quality power supplies, better cooling systems)
- A quieter computer
- No annoying bloatware
- Personalized advice from very knowledgeable folks
- Exemplary customer service

Although you can find less expensive computers, you very definitely get what you pay for from Puget. Highly recommended."

"I started configuring a system with Puget Systems over a year ago. It took a while for me to get the funds to purchase a system. Never during that time did they pressure me to order a system. When I got to the point where I could order a system I started working with Jeff Stubbers. He was very helpful in helping me configure a system for my needs. It turned out to be a very high end Windows 7 system mainly for Photoshop usage. When I placed my order it was very convenient to track my system on-line. I could see just what the progress on the system was. It was actually delivered 2 days ahead of stated delivery date. The packaging and the documentation was excellant. The system was built to a very high standard and performs super. My next system will definitely be from Puget Systems.

Larry Hodgson"

"I just bought my first computer system from Puget Systems and can only say great things about them and their product. Previously I have purchased and used computers from Dell, Gateway and Apple but have never seen such high build quality and attention to detail until I bought from Puget. Using their online custom quote system, I was able to get lots of well written information as I worked through configuring my hardware. But when I had additional questions, I found the service from my sales rep, Jeff, was fantastic. Jeff, stayed in touch with me throughout the purchase process and assisted with technical issues. His help was a key part of getting the system right, and he helped without being pushy at all.

This computer is great!"

" I ordered my new PC from Puget after hearing very good things about them on both build quality and customer service. They were easy to get in contact with, provided recommendations for my case and cooling (taking into consideration that I also wanted my CPU overclocked). Keeping track of the build is very easy on your account page, with updated benchmarks and charts provided as the system is tested. The computer arrived in good shape about a week or two later, and has been running smoothly. From my experience so far, I can easily state that when the time comes for a new PC I will look to Puget first."

"Our second system from Puget. Great service, fast builds, and superb computers."

"After getting burned by a previous company, I was hesitant to buy from a custom computer company for a while, but I'm glad I did. Puget has been excellent throughout the entire process. They shipped in a very short amount of time (without charging "rush" prices for it), and the computer is almost inaudible. It runs fantastically, and I would certainly recommend Puget to anyone looking for a new computer.

I did need to contact support for shipping damage; the side panel was damaged (through no fault of Puget's, the packing was great. Someone REALLY banged against the box, it teared a huge hole through two boxes). They not only sent a replacement quickly, but they upgraded my warranty just in case anything in the computer might have gotten damaged."

"This is the first time I have purchased a computer from Puget Custom Computers. But when the time comes to order a replacement, I already know who I'm going to order it from! From the day I first saved a quote on the Puget website in late August 2009 until the time I placed my order in October 2009, I dealt with just one person at Puget Custom Computers. Wilson stayed on top of everything from start to finish, and his quick response time to email was amazing.

I wanted a quiet computer. I expected there was no way that a computer with as many fans as my new one has could be pleasant to be around, but it is. I can't believe how much less noise it puts out versus my old Micron computer.

The exceptional workmanship shown inside the desktop computer with the wiring, the spare parts, binder, manuals and instructions shipped with the computer, and excellent packaging of the product are all first-class.

Two thumbs up for Puget Custom Computers.





"

"They built me a windows 7 machine that wildly exceeded my expectations. I am very happy.
Quick delivery, no problems, I am a happy person. "

"I purchased a customized computer from Puget Custom Computers in 2007. I needed a silent desktop to be used for both podcasting and video/photo editing. They produced exactly what I needed at that time and I've upgraded it twice since then. At all times they have been responsive (usually within 10 minutes of receiving an email) and helpful. As I upgrade other computers, I intend to deal exclusively with Puget. "

"My Puget Systems laptop M510i is a huge improvement over the HP Pavilion v6000 I had been using. I use it mainly for travel, photography and film editing. Not only did they build a great machine, but they built it the same day they received the processor and I picked it up the same day. Wilson, Daniel and Dan are all great to work with and provide terrific support. No call center with a matrix book to deal with or to try to explain issues to. Everyone is helpful and extremely knowledgeable.I saved $127 using options that Wilson suggested. Daniel provided answers to a file management issue that I had been struggling with. My desktop is also from Puget Systems (puchased in 1/09) and they continue to provide outstanding support without asking "when did you purchase...." I'll never buy another PC from anyone else. Puget Systems is the best!"