ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.59/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.38/5
Customer service:
4.84/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-01-08

Great computer and stellar support

"Before I bought the Serenity from Puget Systems, I contacted them with some questions and they gave me the information I needed to make certain decisions. I'm very happy with the system and it's as quiet as they advertise. The machine handles Adobe Premier easily. When I needed help with installing a new drive they were super helpful and assisted me getting that set up. I'm very pleased with the quality of the product and the outstanding support. I'm glad I was able to support a local business as well though that was happenstance. I heard about them through the Black Magic Design forums but did want to buy something built in the US. Glad I did! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-01-08

One of the only vendors that had the part I needed in stock

"One of the only vendors that had the part I needed in stock"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2018-01-06

Thorough

"The folks at Puget Systems were both prompt and polite. Their exacting procedures and detailed documentation of their procedures are a testament to their quality. 5 Stars."


Verified
5/5

2018-01-06

Serenity is right!

"The system is so quiet I now notice the sound of the room, AC, etc that I never heard before. Amazingly quiet and a super clean build on the inside."


Verified
5/5

2018-01-06

Awesome again!

"3rd computer purchased from Puget. Always great to work with them. Will go back again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-12-31

Total Satisfaction

"My recent desktop computer order from Puget Custom Computers was a pleasant experience. This was my second computer purchase from Puget and like the first one this order was flawless. The computer even arrived one day ahead of the anticipated delivery date. I am totally satisfied with their service and product. I would not hesitate to order from them again if the need arises. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-12-28

Purchase with Confidence

"Purchased a system here years ago that has served me extremely well. It had one issue and they took care of if expeditiously. The purchase process was simple and I was able to buy with confidence."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-12-28

Splendid

"Just bought my third computer from Puget Systems and will never consider switching to another source if they stay the course. Rock solid engineering, prompt and most attentive support even after several years of purchase and most helpful advice in specifying what one really wants/needs."


Verified
5/5

2017-12-27

Puget has been greast

"From start to finish Puget delivered with the best of the best. It is my second experience with them and if anything they are getting better and better"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2017-12-27

Puget computer

"Great experience. They delivered on time and the computer performs very well."


Verified
5/5

2017-12-26

The best

"Great product. Great experience."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-12-20

Puget Systems provides great service on either side of the purchase.

"I was switching from a Mac editing system to a PC system and needed a lot of trouble shooting. The technical service was excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-19

Great computer.

"Promptly assembled. Quick. Silent Puget system. Very pleased."


Verified
5/5

2017-12-18

Lifetime warranty can't be beat.

"My Echo recently gave up the ghost and over the phone support couldn't revive it so I shipped it to Puget and they repaired it free of charge and even paid return shipping which was a nice surprise. This is my fourth system from them over the years and I've decided that Amazon and Puget are the gold standard for customer support."


Verified
5/5

2017-12-18

Excellent Company.

"The Echo Pro is my second Puget Systems PC. The company makes a great PC and their support is exceptional."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges