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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2017-12-20

Puget Systems provides great service on either side of the purchase.

"I was switching from a Mac editing system to a PC system and needed a lot of trouble shooting. The technical service was excellent."

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Verified
5/5

2017-12-19

Great computer.

"Promptly assembled. Quick. Silent Puget system. Very pleased."


Verified
5/5

2017-12-18

Lifetime warranty can't be beat.

"My Echo recently gave up the ghost and over the phone support couldn't revive it so I shipped it to Puget and they repaired it free of charge and even paid return shipping which was a nice surprise. This is my fourth system from them over the years and I've decided that Amazon and Puget are the gold standard for customer support."


Verified
5/5

2017-12-18

Excellent Company.

"The Echo Pro is my second Puget Systems PC. The company makes a great PC and their support is exceptional."

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Verified
5/5

2017-12-12

Custom PC for Video Editing

"My first experience with Puget Systems was nothing short of excellent."

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Verified
5/5

2017-12-11

Editors Dream

"Needless to say, Puget Systems is the best for any creative professional. It may be on the expensive side, but you get outstanding build quality and reliability that's hard to find anywhere else."


Verified
5/5

2017-12-08

These guys get it. Top notch!

"I've built plenty of computer systems over the years, but nothing I've done compares with Puget Systems. Even after I've had one of their machines running fine for years and something funky happens, they are right there to give me some advice. (Spoiler: it's usually my fault)

I recently ordered my third machine from them, and they have even upped their game since last time. Every step of the process is communicated to me, from parts acquisition to build to test and packing for shipment. Bios of all the awesome people who touched my system are available, and I feel like I want to give each of them a big hug!

I'll be watching out the front window for the mail truck to come carrying my new prize. (actually, that's just a metaphor; I'm way too busy to watch for the mail lady, but I'll discover it in the evening when I come home.) Either way, I'm looking forward to retiring Puget System #2 to be a SpinRite and Surveillance Station minion and using Puget System #3 as my new development-and-everything-else system.
"


Verified
5/5

2017-12-07

Excellent

"Everything was top notch, from the service to the product."


Verified
5/5

2010-05-10

My third Puget System!

"There is a reason why this is my third Puget computer. They do it right. I had a good buying experience with Jeremy, who explained everything and helped me choose the components based on my specific needs. When I was setting up my system, I called and emailed a few times and Chad and Samantha answered some pretty dumb questions, not at all related to the Puget hardware! "

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Verified
5/5

2017-12-06

Perfect fit!

"As a photographer who usually takes several thousand pictures at an event, I needed at truly high performance, dedicated workstation for culling, editing, sharing, posting, etc. I use Adobe products plus a few others for photo editing and organizing and the workstation they designed, built and delivered exceeds my expectations - which isn't easy. I wasn't previously using a slow machine, but it was getting old and I explored many possible upgrades. I loaded and edited my first shoot on the new Puget System yesterday. It only contained several hundred shots and the upload time from my XQD card was only a few minutes and that includes the time for Adobe Lightroom to build previews. Simply amazing!"

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Verified
5/5

2017-12-06

Flawless

"From beginning to end, a good experience.
The website was set up well for the customizing, and profile interface made it easy to keep track of everything. The information available on how best to select from what they had to offer was CLUTCH! My office needed the best machine for Autodesk's Revit program, and to compete with Dell's offering at the $3500 price point. The Puget Echo Pro, CRUSHED the competition and will be out computer system supplier from here on in.

The machine showed up a day early, with a comprehensive package within a binder to give you all necessary information for initialization. There was also other little extras like the benchmarks and thermal imaging, as well as, a recovery drive and a squishy Puget Systems logo!

For a carefully crafted machine, with intelligently selected parts, this is the company to order a computer system from.

P.S. Their customer service is outwardly friendly. After specifying my custom Echo Pro, they emailed me, and that lead to a pleasant and constructive conversation. This assured me I made the right choice.

Derek
WB&A
"


Verified
5/5

2017-12-05

Perfection!

"I just purchased my second computer from Puget and I am as thrilled with this second one as I was with the first one. Everything was done with such concern for details from the initial communication to the carefully tied cables inside. They also have the option to create an almost silent PC which is perfect for my work area. While I've built plenty of PCs myself, the reason I go with Puget is because they know which hardware will work best with each motherboard and processor. They also were able to listen to my needs and help me select just the right configuration. They actually saved me a ton of money by telling me that the very expensive configuration I was considering would not actually improve the performance in what I needed to do. They continue to impress me and I'm sure I'll be back again. "


Verified
5/5

2017-12-02

Great services

"If you want great service and a computer that works the first time and
Very time, call Puget Systems
"


Verified
5/5

2017-12-02

Splurged on a new gaming PC--would never want to go anywhere else

"I spent a good amount of money on a new gaming PC, and Puget made me feel like it was the best possible choice. Not only did they give me really reasonable and good advice on where I'm probably overkilling it, they also had this great feature where as they were collecting parts and building the PC they updated me frequently and showed me work in progress pictures. Adding the photos of the people who were working on each part added an additional layer of a personal touch which made me very happy.

Highly recommended!
"

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Verified
5/5

2017-12-01

Another excellent (if expensive) computer

"After buying a Serenity over 6.5 years ago (which served me well up until last month), it was finally time to upgrade. I got a Serenity Pro, basically the equivalent of what I had previously. It's still basically silent, still showed up earlier than expected and Just Worked, and I have no reason to expect it to not last another six years.

Yeah, I could have gotten something very similar for significantly cheaper from the bigger companies, but for something that lasts so long, I'd rather just know exactly what I'm getting and not have to worry about dealing with unhelpful tech support if something does go wrong.
"

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