"Very helpful in the custom build process. Good communication with the team during the building and testing of your computer. Very thoughtful in the way they set up the computer so that you can easily make adjustments or upgrades yourself if you choose to do so.
Will recommend this to my friends!"
"My experience with Puget Computers has been outstanding (I have no personal relationship with anyone in that company). My most valuable experience is that originally I set up a system that turned out to be sub-optimal on several levels, as pointed out by the sales rep. His comments and suggestions were extremely helpful."
"Excellent!
I got my system up and running in about 5 minutes!!!"
"First Class operation. This was the second purchase of a system I bought at Puget Custom Computers. The first system, which just hit the 5 year mark, still runs with no problems. Both systems were built to high performance levels and are exceptionally quiet. Once you get you decide your basic preferences, the staff will respond and explain any issues, concerns, or modifications you may wish to consider; very fast email responses. I think the personal service, expertise, and thorough testing of all installed components is provided at a very reasonable cost. "
"I was on the fence between assembling my computer and going with Puget, and Puget ended up being the better choice. It's nice to have someone with tons of experience help instead of researching tons of permutations of what's available out there, and then go through trial and error to make sure everything works.
Here are my highlights why I'm Puget-for-life (also, please check out their website, can't list all awesomeness here)
- OS arrived with zero crapware installed. It's as would have done it for myself or a friend
- there was additional box with all remaining items using during the installation, just in case I need it one day
- I could see notes from assembly process online - and testing!
- email support (before, during, and after) is great... i've even emailed photos when computer arrived with questions about few parts and reply was pretty quick
If you do the math, there's a price premium of going with Puget vs doing it yourself. If you're assembly pro, you might not need to, but for the rest of us, it's definitely worth the price of saved time and frustration. I had an idea what graphic card, HD and CPU i wanted (and if possible, smaller case), and the Puget guided me through the rest.
Also, if you prefer smaller cases, check out Echo - it's actually possible to combine power and smaller case together, and not have it meltdown because of overheating!
I've originally found Puget by researching DIY forums, and yes, overwhelmingly positive reviews are true - now adding mine to the mix."
"From my first call to Puget to understand what I needed to the follow-up call I received after I received the system, my experience with Puget was stellar. I received a great product, complete documentation, and everything worked perfectly. I couldn't be happier!"
"I think the computer is great. However, I am not happy with the delay on receiving my unit. The motherboard was not housed in stock and thus I had to wait until the company had the motherboard delivered to them. And so the delay was getting the motherboard from Asia. Puget did say they they could supply me with an alternate motherboard, but the number of USB ports was less. So I did not accept this. If Puget want to suggest an alternate motherboard, it has to be comparable or it has to be better than the one purchased, not inferior to it. "
"This is my second Puget Systems computer, and I would never buy another brand. It is beautiful and silent and the support I've needed is always there."
"Puget Systems was great. They noticed that the components in my custom system weren't ideally matched up and recommended a slightly cheaper CPU option than I had originally posted. We talked through my needs and I ended up changing my build a bit. They sent very detailed information on the build and test process as that went along and then shipped the system with a very organized information packet for my future reference. I'd definitely work with them again"
"They are the best. High quality and the absolute pinnacle of customer service and continued support before during and after the sale! This was my third Puget computer and I have no intention of ever buying anywhere else. When you have found the best just stick with it!"
"I have had my Puget computer for almost 2 years now, plenty of time to check it out. I absolutely love it. It is the fastest, quietest, smoothest computer I have ever had the pleasure to own or use.
All my future computers will definitely be from Puget. The staff are very friendly and helpful and it is amazing to be able to see your computer being built every step of the way. Very much worth the money!! AAA+++ guys!!!"
"Seriously the best, and I buy and support computers for a living. "
"The staff at Puget is extraordinary. They are knowledgeable, helpful, and patient. This is my second purchase of a home computer from these folks and I have no regrets."
"Working with Puget Systems has been a satisfying experience. My computer arrived a little over a week ago and has been working fine from the start. I removed it from the shipping box, plugged in the cables from the old computer and started it up. Fired up without a hitch. I was not looking for a particularly unusual computer, but there were some components that I wanted and I did not want to have to buy a computer bundled with more than I needed. Puget Systems provided configurations very much like I wanted and their customization allowed me to achieve the configuration I was seeking.
Before placing an order, I appreciated the interaction with the sales staff who reviewed my proposed configurations and provided feedback. In most cases the changes recommended addressed my intended use and reduced the overall cost. They did not seek to sell me more than I needed. I also appreciated the courtesy installation of requested software and the absence of "bloatware" that was of no interest to me. Their website was easy to use and navigate. The description and review of each component by Puget staff was very helpful. Their library of articles on computer hardware was also very useful.
After placing the order I was intrigued by the invitation to view the current status of my order. It was great seeing the comprehensive build list and the quality control testing that went into the computer. The technicians doing the assembling and testing attached their names to the list making for a very transparent process.
The computer was shipped and received as scheduled and arrived in good condition. The packaging was thoroughly effective. The system has been working without any problems. I did have the opportunity to contact Support to get some assistance with installing two hard drives from my old computer. The response was very timely and helpful.
I have been completely satisfied with my experience with Puget Systems. I would buy my next computer from them and would recommend them to anyone seeking a quality product as well as personal, professional, and committed customer service."
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"Computer works great and service is unparalleled. I've never been more in the loop on what tests were performed on my purchase."