"I heard about Puget from two colleagues of mine - independently. Both had found Puget by doing research on the web. At that time, I was thinking about buying a gaming/office desktop, and had pretty much decided that it would have to be a custom build from a reputable shop.
After doing some more research, comparing Puget with a close contender, Puget looked like they were offering somewhat higher quality components (although both were at the high end), faster build-times and better build documentation.
So I built a custom desktop online, and immediately got personal feedback from Puget customer support about tweaks that would make the build better. After some redesign, I signed off on the order. I was very pleasantly surprised that the build process was totally transparent (I could watch it on the web) and completely documented. Very impressive.
After only a few days, the system had been completed and shipped. While the system was in transit, Puget sent me a video walkthrough of the computer, explaining the components. At that point I was already convinced that this was the best purchase experience I had ever had, bar none. When the computer arrived, it was well packaged, with its own documentation folder. The computer has been performing flawlessly ever since. Great computer, great company. Highly recommended!"

"This was my best experience ordering a computer! The website is informative and easy to navigate. Jeff S. took the time to answer all my questions and helped me select the proper components to best fit my budget and equipment needs. Because I rely on my laptop for professional business purposes, I like the fact that Puget only uses components which have been tested for reliability. My new laptop is rugged and everything Puget promised it would be. The laptop was also delivered when promised.
Thank you everyone at Puget Custom Computers!

Carl M. "

"I am a Mac user. My first computer was an Apple IIe. My current computer, which I love, is the latest generation iMac. I know next to nothing about the Windows world. I decided to get a Windows PC mostly because my iMac, while more than satisfactory in all other areas, is definitely not a gaming computer. So I started looking for a Windows PC to serve as a dedicated gaming machine.

In my search for such a PC, my two primary considerations were good graphics and quiet performance. I wasn't looking for the ultimate GPU and I didn't expect the absolute silence of the iMac.

I found many computer manufacturers whose websites extol the performance of their products. But Puget Systems is the ONLY one that talked about *quiet* performance. And the level of quiet is something that was mentioned even with their noisier models, even when they were making the point that this model or this GPU is NOT quiet.

Another consideration in my selecting Puget Systems was customer service. You might be surprised (or not) at how many companies really don't want their customers to contact them beyond placing an order and sending in their money. Try looking for 'how to contact us' on the website of any company. For some companies, it's like a real quest to find that page with an e-mail address or a phone number. I was considering three competitors who also make custom computers. All of them have well-functioning websites that showcase their products well, but the Puget Systems website comes across as providing more than just a glossy presentation of products. Puget Systems provides real customer support via support links and resources links, the sum of which comes across as better than what I saw elsewhere.

Once I decided to pick Puget Systems, I felt overwhelmed by the level of customer responsiveness. I got a fast response to my configuration questions, and on a Sunday no less!

Puget Systems makes custom computers. Their production line isn't churning out models to be sold through high volume retailers. So I was amazed at how quickly they began assembly of my PC, which was within hours of getting my money. And they made available constant updates on the process. It made me wonder what their production team would have been doing if I hadn't placed my order. I felt like they were working just for me.

My finished order was carefully packed and arrived on time with full documentation and instructions. I had some initial set-up questions, and I was able to get to a Puget Systems customer support staff member quickly and without having to endure the lengthy automated telephone answering system that many companies inflict on their customers.

Running my Serenity PC about five feet from my iMac, I was very happy to discover that I could hear no noise from the Serenity. The level of quiet in my home computer room remains as with only the iMac. If I put my ears next to the Serenity case I can hear a slight low-level noise. But that's all. And the level of graphics provided by my GeForce GTX 760 is excellent.

I more than met my goals with this Serenity PC from Puget Systems, and I am happy to recommend this company with enthusiasm."

"Fantastic customer service....unbeatable in fact. Sure it costs a few bucks more than Dell, but trust me it is worth it. Second computer I bought from them and frankly I will never but one from anyone else. They are simply the best. Still getting superb customer service from my desktop which I bought from them about three years ago. Email them a question and you will have a complete answer with all the help you need in minutes."

"THE DAY I DECIDED TO GET A CUSTOM SYSTEM BUILT FOR MYSELF I SIMPLY DID A SEARCH ON GOOGLE. IT CAME UP WITH A NUMBER OF VALID RESULTS. THE FIRST PLACE I CALLED WAS PUGET AND AFTER ABOUT 38 SECONDS ON THE PHONE WITH THEM I KNEW I WAS IN GREAT HANDS.

WITH MY INPUT THEY SPECIFIED WHAT THEY THOUGHT I SHOULD HAVE AND I AGREED.

I PAID, THEY BUILT.

THEN THEY PHOTOGRAPHED AND VIDEO TAPED THE FINAL PRODUCT AND EMAILED ME THE LINKS............. THAT WAS WAY COOL!

NOW THAT I HAVE MY BEAST SET IT UP IN MY OFFICE, I COULDN'T BE HAPPIER.

WHAT A GREAT DECEISION I MADE IN GOING WITH PUGET!!

THANKS GUYS!

SINCERELY,

BAYARD"

"I am very happy with my new deluge from Puget. Everyone I interacted with was extremely helpful, and during the build they posted pictures of my system and even a video explaining the hardware. Dealing with them was a great experience!"

"Quick to answer questions. Offered excellent advice based on a clear understanding of what I would need to effectively use the computer the way I wanted to use it. Made recommendations for cost savings that would not impact performance, allowing me to spend on those components that would have the greatest return. Included an extraordinarily detailed guide to my specific machine that would satisfy even the most Type A of consumers.

So impressed that I'm looking at replacing a laptop early, and wouldn't consider anyone other than Puget."

"The acoustic quiet of my new Serenity Mini PC is simply amazing! I am very appreciative of the excellent advice and service I received pre-order and post-order. Some initial choices I made on upgrades were unnecessary for my needs, and my service tech (Daniel Brown) readily advised me what would be beneficial for my usage, and what would be wasted expense. It was extremely refreshing to experience a business like Puget Systems whose business ethic appears to be built on a "in the best interests of the customer" platform and not on one focused on maximizing revenues. Employing a customer centric business model such as this, tells me Puget Systems not only talks the talk, but walks the walk and it's not just marketing hype. Even now, after my brief experience with your company, I know you have earned another loyal customer for life! Great quality! Excellent customer service! Worth the price!"

"Quick, helpful answers for all my questions. Jeff assisted with my custom laptop and was great! The computer was ready faster than promised. I do not hesitate to recommend Puget Systems."

"Exceptionally good buying experience - everyone I talked with was very helpful.
Especially liked the follow up."

"Very professional, fantastic experience."

"I truly thought that customer service was dead in the U.S. until I dealt with Puget Systems. The people at Puget are friendly, helpful and extremely knowledgeable. Their buy/build process is unlike anything I've experienced in many, many years. Five star all the way!!

I replaced a 10 year old Dell desk top computer that ran on Windows XP. I had read bad things about the Windows 8 user interface and knew that Windows 7 was a little past it's prime.

Puget Systems had the answer...the Windows 8 makeover to emulate Windows 7. You get the technology benefits of a Windows 8 back end with a pretty small learning curve from XP on the user interface.

The cost was pretty reasonable, too. I would have bought another Dell but they wouldn't add the upgrades that I wanted...not very customer oriented.

Thank you, Dell. My new Puget machine is of superior quality to the Dells I've seen (and owned) for around the same price as the Dell I tried to buy with the upgrades.

I had a few questions when I set up my new computer...so I placed several calls to Puget Systems. I got a real person on the phone (once I called and left a message but got a fast call back), that person was friendly, very helpful and walked me through the solution. It's comforting to know that this level of support is available, free of charge, for as long as I own my Puget computer.

Puget Systems is a welcome oasis in a desert of ignorance and disservice. I would recommend a call to Puget Systems to anyone looking for a new computer."

"I was very satisfied with entire experience from my initial contact to the follow-up call to make sure everything worked. "

"My laptop does everything expected so far. People ask why I didn't buy a big name brand like Asus or Dell. Well, I shopped around and I am convinced I got more computer for the money and not a lot of bloatware. I like the fact Puget Systems Computers are tested before being shipped. While waiting for my laptop I didn't have to worry if I was going to get a "lemon" and have nothing but headaches when it arrived. I was kept informed of the build status and shipping progress. One question: Did this computer come with built in camera? I haven't found a control panel for it."

"Puget has blown me away with their professionalism, thoroughness, attention to my needs, and making an otherwise stressful doubt-filled process one of actual delight!

Puget took the time to truly understand my unique requirements. They then employ this understanding to specify just the right components and configuration for my PC.

The total transparency of the build and testing process gave me confidence in the work being done and letting me share in the experience of my PC being created.

Oh, and the end result! I have used my PC for about 2 weeks now and find it to be fantastic. It meets my need for tremendous speed. With my Puget PC I have largely eliminated the wasted time in doing my research, writing, and presentation preparation. About 20-30 seconds to launch. Very quick reboots. Lighting fast MS Office application and documents launching, super fast execution of Evernote posts, etc., etc.

For all that Puget has done for my PC buying experience and satisfaction of my computing needs, their prices are a bargain. Previously I have used the major producers, Dell and HP, and two different local computer builders. None of them even come close to Puget Systems."