"The Customer service was knowledgeable and recommended several changes that not only gave me a better product but saved me money."

"Excellent communication and consultation on a configuration. The build quality is amazing. All internal wires are optimally installed and beautifully assembled. Packing for shipping is also something I never saw before in a good sense. They care about what they sell. Also a test report included in the package is very nice.
Overall, their service went far beyond my expectation. "

"I did a Google search for fast, quiet computers and found the Puget Systems website. The website is very impressive - well organized, informative, thoughtfully done. I selected a desktop computer and specified the components I wanted. I then had an e-mail discussion with William George, customer service lead. He was interested in knowing how I would use the computer, and he had some excellent suggestions as to what components would be best. Together we considered every detail and he made the necessary changes for me before I finalized the order. They built the system, tested it, and had it ready to be shipped, all in just a week. They even took photographs of the computer and sent them to me, along with a video of my particular machine with a demonstration of where the various parts were located within the case. I requested shipment by ground, and the system arrived in 7 days, just as promised. There were a couple of minor tears in the cardboard box, sustained in transit, but no damage to the contents. The computer worked perfectly, no problems at all."

"This was really a great experience. Their consultation helped me refine what I needed to match what I was trying to do (quiet PC) and the build was quick and painless. I am very pleased. I am typing this now without a bit of fan noise coming out of the PC!!"

"I recently received the second computer I have purchased from Puget Systems and I can't speak highly enough about their service and the quality of the computers they sell. As a photographer I do heavy photo editing and wanted a computer could handle anything Photoshop or Lightroom could throw at it. The first computer I purchased from Puget was in 2008 and is still going strong even for heavy editing work. I've never had any other computer last for even close to that long without any issues whatsoever.

It recently came time to upgrade and I knew there was only one place to go for a new system. I e-mailed the same customer service person from six years ago (William George). William is very knowledgeable about the pros/cons of all the components and how they would work for my usage. He had records of our discussions from six years ago and was able to incorporate what we talked about as we put together this system. We corresponded over e-mail and he was always very quick to respond and answer my many questions.

Like my first system, the new one is performing flawlessly. There is literally no "junk" on the system to slow it down and everything is completely optimized for what I want to do.

I rated the cost of Puget's products as being "high priced". Compared to an off the shelf system or buying a "custom" computer from Dell they are high priced. The high price doesn't tell the whole story because if there was a category for value I'd give them the highest rating possible. With Puget you pay slightly more up front but it could not be more worth it. You get a system that lasts significantly longer and works significantly better than "lower cost" systems. Over the long run Puget is significantly cheaper than buying a system that isn't optimized for your use and that needs to be replaced every few years. "

"Great customer service and product all the way around!"

"The system is fantastic -- well built, fast, and extremely quiet. It was also reasonably priced for good server hardware. We're very satisfied."

"Puget Systems is in a word: AWESOME. From my initial visit to their website, to conferring with Jeff in customer service regarding my needs and application, to purchasing and receiving my new system, they are a first-class organization. Their thermal imaging and complete specs and history of my system (in a binder with the shipment, no less!) is a great touch. I was able to track the system through every step of their very thorough assembly and testing processes. I have every confidence that any system I buy from Puget, and I will be buying more from them, will arrive ready to work and completely stable.

I used to shop for a complete system, then, finding that I could build a system myself with much better components for the same price as an assembled system, I would just build it myself. While this was fun for awhile, it got to be very time consuming. That has now officially ended for me, as Puget offers systems with high quality components at such reasonable prices that it makes no sense for me to build my own any more. Thank You Puget, I will definitely be back!"

"Really like these guys. Great experience from start to finish. Would use again. "

"I recently made my first purchase, a “Genesis I” from Puget Systems and I could not have made a better choice for both a computer and a company to build it. This review is not about a computer because you can go buy each and every piece of my computer and build it yourself saving you a little bit of money. No this review is about one amazing company that gives you impeccable customer service backed by first class craftsmanship and service which all lead to priceless peace of mind.

In this day and age one of the biggest things that has been lost is true personal customer service. In the not so distant past you could buy something and know that it was put together by someone that cared about the product. Their job and livelihood depended on it and it is what set this country apart from the rest of the world. No it was not always the least expensive and for good reason, you pay for what you get, it takes more time to do something right, period. Puget Systems is one of those companies that thrives and survives on the philosophy of producing the best product they can.

Now I am an old school computer guy and I have built some serious workstations over the years but it has been a while since I built my last computer and as you know technology passes you by in a day let alone a few years. I began the process by emailing Puget a brief bio of my current workstation. I went into detail about how and why I had things setup the way I did and that I needed those concerns addressed with any new system.

What I wrote about and the processes I had done to my system come from a different time and era in computers and I had serious doubts that I would even get a person that knew what I was talking about. Man, was I ever surprised. William responded to each of my concerns and knew exactly where I was coming from. He respectfully explained why and how things were these days and made me feel confident I was dealing with a true computer technician with years of experience.

Then I called William to speak about a few of the things we were discussing. Your read that right, you can call them and a real person, even the one you were emailing, will answer. He asked questions and learned about what I did and what I needed and provided me with real world solutions. He even talked me out of upgrading certain things because they would not benefit me. That means he was not just trying to reach in to my pocket and take all the money he could because in the end that would have been wrong and bad business. Oh trust me, I wanted that top of the line graphics card but there was no reason for it based on the work I was doing. That is a true sign of a company putting the customer first before profit.

Puget is also totally transparent when it comes to their parts and pricing. I got my estimate and then took the time to pull each and every part based on the part number listed right on the Puget website to compare and see exactly how much I was paying for their services. It was no more or less than I would expect from anyone who takes real time to do the job right.

What is “the job being done right” you ask? Well this is where Puget shines and sets themselves apart from the rest of the competition. They have a log that is updated in real time from the moment you make your purchase till the time your computer leaves the building. From the person ordering or picking the parts to each part or software being installed and tested. The testing alone is worth your money, at which point do you have the time or the equipment to test out on a work bench all of the parts as you install them and if it is not up to spec they get another one. That is amazing to me and gives me complete confidence in the product I am purchasing. Puget only uses the best products and it shows, the case is amazingly quiet and solid as a rock. Any over clocking is professionally done by experts who know what they are doing. Then comes the unbelievable packaging for shipment, I am still scratching my head over that one, it is quality through and through.

So yes, you could save a few dollars building one yourself or find a cheaper computer from another company but you will not find a better, more professional company to custom build a computer for you in the country.

Puget is worth the investment and worth your peace of mind. Feel free to contact me if you have concerns or questions but you should know before you contact me that I have drank the Kool-Aid and I am a diehard believer in Puget Systems.

Sincerely,
Royce Bishop
"

"Very solid system, no problems with setup, less noisy than my old PC. Additional wiring for third drive very helpful for data transfer from old system."

"There is no other company I would trust to custom build me a laptop. Puget had enormous amount of patience answering thousands of questions, helping us along the way to build the perfect laptop for my needs. I may have paid a lot of money for my computer, but it is worth every penny. No other company has Puget's quality of customer service and dedication to what they do."

"Puget's service has been outstanding, probably the best of any computer maker I've dealt with. The computer seems to be running just fine, so I hope I won't need to make additional use of their service! "

"This is my second Puget computer, and it's the third in our household. The quality is excellent, and when I needed help w/ a question or concern regarding my previous laptop, the support was extremely helpful. A purchased this new laptop because I wanted a larger and more powerful laptop. I gave my original one to my daughter-in-law, and she is very happy with her machine! I will always go to Puget Systems first, and it feels good to buy from a company that makes their computers in the USA. "

"Long over due, notwithstanding, I had purchased an expensive custom system from these guys to deliver to me in Florida couple years ago. Got the system, had issues within days, sent it back, returned to me, issue persisted and I was extremely disappointed and livid! Despite this I would get a system from them again. The process and crew were stellar in reaching out and seeking to resolve the issue, and I won't let one isolated situation prevent me from purchasing from them in the future. Truly solid and awesome machinery they out together!"