"I called another company first but they couldn’t come out for three days. I am giving a dinner party so I needed my dishwasher. Banks, with PULS, was at my house within 2 hours and fixed it efficiently. I am very pleased and will tell my friends. "
"Right on time. Showed me what was wrong in a way that I could understand. Definably use them again. "
"The tech arrived smelling like weed, pants unbuttoned and he had in six and slides. After an hour he tells me the same thing I told him was wrong. He did nothing, then quoted me $900 to repair a dishwasher. I can buy two new ones for that price. Will never call them again!!"
"I had a technician come out from a different company who was rude and didn't explain anything to me. I saw an ad for Puls on the internet and decided to try them out. I'm really happy I did. The technician explained everything to me as he went along. I would highly recommend Puls. "
"Great experience, the technician Quincy was very fast and professional. He mounted my 65” tv in less than 30 minutes and made sure everything was secured. Will definitely use this company again. "
"Quick and Professional as usual, I highly recommend Puls!"
"The puls.com technical cancelled our appointment and rescheduled for the follow morning between 9a-10a which was a no show. They get a 0 on reliability and incomplete on service. We’ll try a new service."
"Well he did a descent job but left my house a total mess I had to clean the floors twice and for $300 my house should have been left spotless shows up in a car no truck so he had no parts had to go to home depot to get parts just very unprofessional dressed like he was going to a club and not mounting TV's my first instinct was to send him away which is what I should have done"
"I called them for a fridge repair - they said they had to change out the thermostat. Which they did. Once done...my fridge was not only not repaired...it is worse then before. Plus I called them three times to come back...which they have said they would send someone else out to fix our fridge. Never happened. Go with a certified brand repair person. SKip these guys. "
"I made an appointment and they called me 40 min before the show up time and cancelled. They claim the no service people responded. Rescheduled and got the same outcome. 40 min prior to the show up time they cancelled again with the same lame excuse. Twice I have taken time off work to get this washer repair taken done. Lousy service and weak excuses. NEVER AGAIN"
"Never hire a company that wants to get paid for work they play a guessing game
and then not getting involved beware of those smiley faces"
"Had a Puls technician install my tv above my fireplace. I pointed out several times that it doesn't seem centered to me but the technician kept reassuring me that he measured it correctly and that it is definitely mounted centered. After he left I measured it myself and sure enough it's 1.5" off. Reached out to their support & was told that they could send a technician back out at an additional cost of $59. WHAT A JOKE!"
"Daniel was great. He was on time, professional, and cleaned up. Would highly recommend for any TV mounting needs; super easy to schedule and was quick as well! "
"This group does not apparently have technicians - they look for technicians. I made an appointment for today between 3 and 4. A little after 3:00 they call to say they couldn’t find a technician and asked if they could try and find one for tomorrow. I can look for technicians and make a definite appointment myself!"
"Our oven had an f10 error code: it kept over heating. Called Puls to get a diagnosis. Tech showed up a day after original appointment. No big deal. He came in, turned on the oven, watched it for a few minutes and gave the diagnosis: bad temperature probe(he said the heating element was going bad too). $565 to fix. I politely declined knowing i could fix it myself (or buy a new oven for that price). I Changed the temperature probe and still had an over heating oven and resulting f10 error code. Looked online, discovered you can diagnose with a multimeter- the tech didn’t do this. The tech actually didn’t really do any diagnosis, he didn’t even take the back panel off the oven! he simply guessed what our problem was. Turns out the temp probe was fine. It was our control board that was bad. When i took the back panel off- the back of the control board was fried. Obviously that was the issue. I swapped the control board out with a new one, now the oven works fine. After contacting customer support- all they did was give us a run around bouncing us back and forth between departments, and emailing us that they can’t give a refund- despite sending photo evidence that they were wrong.
Terrible technician. Terrible customer service. Do not use this company. "