ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.59/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
2/5

2021-07-15

misled me on delivery

"Ordered parts supposed to ship 3-5 days. I'm dead in the water waiting on these and now they tell me (after I called asking where they were) that it will be almost three weeks. Can't deal with undependable suppliers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-07-23
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:

“Hi SwampyBottoms. Thank you for taking the time to review our services and we apologize for any inconvenience. We realize how important getting your system back up and running is, which is why we always strive to do what we can to make sure items arrive in a timely manner. However some circumstances are beyond our control as the entire industry has been hit with delays recently due to issues with manufacturer's supply chains. If you need any assistance or require any updates, please call our experts at 1-800-429-0800 to make sure this issue comes to a satisfactory conclusion. ”


Verified
5/5

2021-07-11

"Always fast and easy service. Super fast shipping too!!"


Verified
5/5

2021-07-10

Easy peasy

"Thanks for making it simple"


Verified
5/5

2021-07-09

Thank you

"You had what we needed. Thank you"


Verified
5/5

2021-07-05

Fast shipping and great service

"Product was packaged well came quickly and exactly what they said it would be
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-04

sewage pump

"The pump arrived in a timely manner and it was heavily protected by lots of foam, so it wasn't damaged and i saved a few bucks in the process, they get an A+ in my book. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-06-28

McDonald jet pump

"Waiting two weeks they haven’t shipped my pump "

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-07-06
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:

“Hi LivelyFrog. Thank you for taking the time to review our service and we apologize for any inconvenience. We always strive to make sure our items are shipped in a timely manner however several manufacturers have been hit with issues in their supply chain lately. Unfortunately some circumstances are outside our control though we will do what we can to satisfy your order and want to make sure any need you have is taken care of. If you require further assistance, please supply your order number and I will have one of our experts reach out by phone or email to make sure this issue is resolved.”


Verified
5/5

2021-06-28

Great service.

"Fast shipping and the product is exactly what I wanted!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-24

What I needed at a great pric

"Very Easy ordering process. Better price than I could find elsewhere with free shipping at that! "


Verified
4/5

2021-06-23

Excellent pump!

"Excellent pump, beautifully and securely packaged, arrived as expected. We were able to remove its nonfunctioning precursor from our complex house hydronic heating/hot water supply system and install the new pump in place, then celebrate the system's return to full operation. However, the following week our bank intercepted a fraudulent charge on our credit card . . . we wonder if our online Pumpproducts.com order provided the avenue to attempted fraud on our account. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-07-06
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:

“Hi WoodChuck! We're thrilled to hear your system is back at full operation!. We take fraud very seriously and will alert our IT department to your experience. If you require further assistance please reach out to our experts at 1-800-429-0800 or email us at info@pumpproducts.com.”


Verified
5/5

2021-06-22

exactly as represented

"Had parts in stock, ordered parts, promptly shipped, and repaired pump. Life is good "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-22

The best

"The best on stock and info"


Verified
1/5

2021-06-20

very poor service...have yet to receive the product!

"I have yet to receive the product, ordered 6 June! When I call to ask about delivery, the answer is always the same "It's scheduled to ship tomorrow"....still no delivery!

I would never recommend this company to anyone...very poor customer service reps who promise to call you back and never follow through.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-07-06
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:

“Hi KGL. Thank you for taking the time to review our service and we apologize for any inconvenience. We always strive to make sure our items are shipped in a timely manner however several manufacturers have been hit with issues in their supply chain lately. Unfortunately some circumstances are outside our control though we will do what we can to satisfy your order and want to make sure any need you have is taken care of. If you require further assistance, please supply your order number and I will have one of our experts reach out by phone or email to make sure this issue is resolved.”


Verified
1/5

2021-06-14

Still no pump

"Took my money, made me sit and wait for 2 weeks. Still no pump"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-07-06
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:

“Hi Magnificent. Thank you for taking the time to review our service and we apologize for any inconvenience. There have been issues lately with supply chains for many manufacturers so unfortunately some circumstances are outside our control. We try to do what we can to satisfy orders and want to make sure any need you have is taken care of. If you require further assistance please call our experts at 1-800-429-0800 or email us at info@pumpproducts.com and we will be happy to make sure this concern is resolved.”


Verified
5/5

2021-06-11

got pumps

"glad you had them I need them"