"Good products and easy site to use"
"Easy website, easily find what i need.
Wish there were more shipping options faster arrival "
"I placed a pump order over the phone over two weeks ago. Called twice to get an order status, was told they would call back with an answer. After no response made a 3rd call only to be told the pump was unavailable and on back-order for two months. It took over two weeks and 3 phone calls to be informed the product was not available. I never would have placed the order if the phone sales rep informed me of this. Thanks for wasting my time! I'm more than **** and would not recommend doing business with Pumpproducts.com"
"Travis and the rest of the staff are always going to help the customer ! a-1 service"
"Vendor communicated well and delivery was on time and exactly what I needed.
Vendor was efficient and knowledgeable, I recommend this vendor."
"always great availability. No problems with order fulfillment. User Friendly website. friendly, helpful customer service."
"Part came in a few days . Thank you"
"Great customer service and product. The pump timer was as advertised and it was shipped to me in a timely manner. There were two timers available and they made it easy for me to pick the one that was needed for my application. "
"Cheap online check valves hard to find accessories "
“Hi AdorablePuma, thank you for the positive review! Please let us know if we can do anything in the future to make your experience with us even better! If you ever require assistance, give our staff of experts a call at 800-429-0800!”
"Very easy to find the parts I was looking for. "
"Shipping cost is way too high "
“Hi Brightearthworm, thank you for the positive review! Please let us know if we can do anything in the future to make your experience with us even better! Unfortunately our shipping rates are determined by Fedex so we have very little control over them. We do, however, utilize the most inexpensive rates from them as we can. Thank you for understanding. Also if you ever require assistance, give our staff of experts a call at 800-429-0800!”
"Easy to find product I needed"
"easy to find, easy to order"
"Quick delivery, cheaply made plug though, break easy."
"Web experience was very smooth. The product I wanted was available, at a great place and and with free shipping."
"this site has done me solid every time i use them always good packaging and punctual timing."
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Hi bdee, thank you for reviewing our services. Customer satisfaction is our number one priority so we would like to sincerely apologize for any difficulties on this matter. Unfortunately significant issues regarding manufacturer's supply chains have led to inconsistent lead times so certain factors are fluctuating and outside our control. If you require any future assistance or need to speak to one of our representatives on this matter, please don't hesitate to call us at 1-800-429-0800.”