"Good products and easy site to use"
"I found what I was looking for and it was delivered in a very timely manner, got it in about a week."
"Good delivery of part but they did not respond to my questions. I inquired what parts were included in the rebuild kit for my Goulds pump since there are variations in parts. I finally ordered with intent to return if kit not correct because this kit is difficult to find. Fortunately the parts were for my pump."
"No issues. Bought online. Received regular updates on delivery"
"I called confused with the information I had received online. After talking to a very patient and informed employee at pump products I not only became educated but also purchased the best pump for my application.
My pump is only set at 80 feet down but I have a huge flow rate through the well. I purchased a Goulds 18GS10422C, Model 18GS, with best efficiency flow of 18 GPM. This has allowed me to take advantage of the full potential of my well.
Thank You, Your present and future customer,
Bryan Shelton"
"They had the correct part "
"The catalogs and parts lists were complete and easy to find and reference. All the parts were in stock and shipped quickly. "
"Part came out and was not usable nor as indicated on website. No refund has been issued yet nor any call back as promised."
"I was thrilled to receive my Gould pump in two days, less time than expected. Although the manufacturer's instructions that came with the pump were misleading, the technical help line at Pump Products was very friendly and helpful at sorting out the confusion. Installation was easy and the pump is now working perfectly. The price was very competitive and I saved a lot of money by installing it myself. I am very satisfied with the product, price, delivery and customer service associated with this purchase."
"Pump was just what I was looking for and was deliver to my door in two days. "
"The pump is yet to be installed because of Irma and the chance it could go under water. It is the same pump that I am replacing. The pump being replaced has had the motor replaced once, but the pump itself is still good and is being retained for possible use on another lot with a new motor."
"I was exploring various options and Pumpproducts, when asked for some variation on a Zoeller pump or control, would repeatedly say "Yes we have it in stock." What a relief to find a place that can bail you out of a critical system failure."
"Great price and free shipping! Had what I ordered in just a few days. "
"...i took this chance of ordering a water pump online. When googling anything, you never are quite sure what you're gonna get. I am not the type to background check websites and i absolutely hate receiving items in the mail that don't satisfy or work, which was not the case here. I received my water pump for my ice-o-matic in a reasonable time (8 or 9 days to Hawaii) and got our ice machine back up and running. Thank you www.pumpproducts.com
Manifest, Hawaii."
"Late shipping but excellent online manual and good product."
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. We reviewed your order and it looks like we shipped it out same day. If there is any confusion that we would be able to resolve please give us a call and we would be happy to assist you.””
"I ordered two pumps by mistake. They caught the error and phoned me. That saved us both a lot of time and effort.
They shipped fast and the pump was packed very carefully. Their prices are the lowest l could find, and they had free shipping.
I recommend them highly.
Thanks"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. The order this review was for looks to be cancelled and your money refunded. The same day a second order was placed which must be the item in question. A return for this item was initiated on 9/25, and as of 9/28 we still have not received the material. Once we do receive it we will contact you to complete the refund back to your account. If you have any questions or need clarification please give us a all.”