"Good products and easy site to use"
"I ordered a pump that arrived dropshipped from China. Only one of the four parts were in the box, no packing slipping and no other information. No one will return my calls or send me the missing parts. Horrible company. What a scam."
"Excellent parts, well organized. wish u were closer."
"The price was fair and my item came before the date I was told it would be delivered. "
"Good price,Great service,"
"Packaging was superior! Shipping was fast and accurate and notifications were spot on for the entire process. "
"Easy to find part on website and shipped as promised."
"Quick, easy, just what I needed"
"I found what I was looking for and it was delivered in a very timely manner, got it in about a week."
"Good delivery of part but they did not respond to my questions. I inquired what parts were included in the rebuild kit for my Goulds pump since there are variations in parts. I finally ordered with intent to return if kit not correct because this kit is difficult to find. Fortunately the parts were for my pump."
"No issues. Bought online. Received regular updates on delivery"
"I called confused with the information I had received online. After talking to a very patient and informed employee at pump products I not only became educated but also purchased the best pump for my application.
My pump is only set at 80 feet down but I have a huge flow rate through the well. I purchased a Goulds 18GS10422C, Model 18GS, with best efficiency flow of 18 GPM. This has allowed me to take advantage of the full potential of my well.
Thank You, Your present and future customer,
Bryan Shelton"
"They had the correct part "
"The catalogs and parts lists were complete and easy to find and reference. All the parts were in stock and shipped quickly. "
"Part came out and was not usable nor as indicated on website. No refund has been issued yet nor any call back as promised."
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. The order this review was for looks to be cancelled and your money refunded. The same day a second order was placed which must be the item in question. A return for this item was initiated on 9/25, and as of 9/28 we still have not received the material. Once we do receive it we will contact you to complete the refund back to your account. If you have any questions or need clarification please give us a all.”
"I was thrilled to receive my Gould pump in two days, less time than expected. Although the manufacturer's instructions that came with the pump were misleading, the technical help line at Pump Products was very friendly and helpful at sorting out the confusion. Installation was easy and the pump is now working perfectly. The price was very competitive and I saved a lot of money by installing it myself. I am very satisfied with the product, price, delivery and customer service associated with this purchase."
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. This order was shipped from our warehouse in New Jersey and was not drop shipped from China. The Laing Pump Model LHB08100084 you ordered does not come with a plug or timer, and was shipped without any missing parts in the box. The model with the plug is LHB08100081, and Laing now sells the timer separate under part # LHB08260001. If you have any questions or need clarification please give us a all.””