"Good products and easy site to use"
"Needed new 1hp Jet pump. Called and was advised replacement for what I had quickly and pump arrived quickly with Free Shipping!"
"I ordered the Goulds ST31AV pump with a vertical float switch and they sent a pump with an angled float switch, which doesn't trigger until the float is way above the pump and above our basement drain tile. I will be contacting them for a replacement but I got no receipt with a record of the model we ordered and I don't want to pay $40 to ship it back. Had to install it because we can't go without. Frustrating to get the wrong product."
"Perfect online ordering ,"
"The well pump I ordered was delivered on time, with plenty of updates regarding the status of it's shipping. I installed the pump on a Sunday and had a question and I was able to speak to an American with little or no wait time... On a Sunday! "
"Delivered on time, easy to order."
"Quick turn on the order and knowledgeable staff. "
"Everyone we spoke to was most courteous and knowledgeable about the products that would work best for us. Lift station control panel ordered, shipped, and received in less than 24 hours where everyone else we spoke to said 4 - 7 days!! I thank you, and my family thanks you for all your help! You are the best!!"
"Found product, ordered and got it, that simple."
"Good pricing, ecellent communication and shipping.
That pretty much sums up all that I'm looking for in a Vendor. Can't speak to their service because none was required."
"just a thin box to protect"
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. Unfortunately some of our items that aren't stocked will be shipped via the manufacturer, and we have little control over their packaging techniques. As you can see from our video linked below, Pump Products takes packaging and the safe shipment of your order very seriously. We appreciate this feedback as it will allow us to improve the shipment from our third parties in the future. Thank You !
Pump Products Packaging : https://youtu.be/IvCW1iZ6svY?t=31s
”
"Bad to this point. I have not received the pump. Looks like some confusion as to where it was sent. Still waiting for resolution."
““Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. Upon reviewing your order we see that Fedex made an error in sending your tracking number. We just emailed you with the correct tracking number, which shows your order being delivered. Please feel free to contact our customer service team at 1-800-429-0800 with any further questions. Thank You !”
"Ordered water well jet pump. Customer Service called to verify and confirm the order for security purposes. Had the pump in 3 days. Appreciate the fast and reliable service. The pump was exactly as ordered."
"They had what I needed at a price well below other outlets as well as free shipping. Received everything in good order."
"Pump products delivered as promised and price reasonable"
"Placing the order was ver easy"
A rep from Pumpproducts.com, PumpProducts-Mike, has responded:
“Thank you for taking the time to review our service, we greatly appreciate it. We apologize for any inconvenience you experienced on your recent order with us. We reviewed your order and it looks like you did not order the ST31AV, but ordered and received the Goulds ST31P1. This pump has a wide angle piggyback switch not a vertical switch. If a typo was made during account creation you may not have received your receipt, if you contact us we'd be happy to amend the email on file and re-send you a copy of your transaction, thank you.”