“Michael,

We are sorry that your products has not been delivered yet, However; The item you ordered is a non-stock item. As shown on our webpage these types of items take 7-14 days to ship out. So, it may take up to 14 days for the item to leave our warehouse and then it may take another 3-5 days for delivery. Keep in mind these are business days. We know it is a long time, however, we clearly display this on our webpage. We wish we could expedite the process for you, but being that this is a non stock item, it is in the manufacturer's hands how quickly this item will ship out. it appears that your item should be delivered on the Jan 21st. So it took 12 business days for delivery, which falls right in the middle of our advertised timing. Typically, even with out of stock items they are sent out quicker , albeit, their are instance where items take a little longer, but always within our advertised times. We are sorry you feel dissatisfied with the timing of your order. If you would like more information about your order you can contact us at 1-800-429-0800 or visit our contact us page at http://www.pumpproducts.com/contact.html. We know how it feels to wait a long time to receive an order from a manufacturer, we are often in the same circumstance your are in. Hopefully, you will continue to shop with us and to give you an incentive to do so we will be sending you a coupon code for $15.00 off you next purchase of $100.00 or more.
-PumpProducts”

“Kevin,
On out of stock items 7-10 days reflects the amount of days it takes for this type of item to ship out not the delivery date. This is explained in our shipping policy. If for some reason this was unclear we do apologize. To ensure no confusion arises in the future with any other customer we have changed the wording to “allow 7-14 days to ship out.” Moreover, 7-10 days means business days. Business days do not include holidays or weekends, but only regular week days. Also, because of the time period (Christmas/New Years holiday season) it appeared like the item took much longer than 7-10 days to ship out. We really tried to get you the item as fast as possible; in fact, we had the manufacture directly ship the order to you to expedite delivery.Furthermore, we are always available to be contacted via e-mail or phone to clarify and discuss your orders progress.Regardless, we never want to leave customer unsatisfied; thus, we will be sending you a coupon code for $15.00 off your next purchase of $100.00 or more. We hope you give us an opportunity to show you why most of our customers give us a 5 STAR RATING!”

“Thomas,
We really apologize for the order taking so long to deliver. It was our mistake and we admit it when we are wrong. Moreover, as far as being charged $15.00 for shipping we have no control over what FedEx or any other shipper charges. In fact, we always look for the fastest and lowest price for shipping. It benefits us, as much as it does you, to have the lowest price on shipping. Furthermore, we really strive to do our best and we don’t want to leave you unsatisfied. To start we will be sending you a coupon for $15.00 off your next purchase of $100.00 or more. We want you to know you are a valued customer! And we hope that you continue to shop with us. Use the $15.00 coupon and give us an opportunity to show you our 5 star performance.

Best Regards,
Pump Products.”

“Ron,
The pump you received was the correct pump. However, Some of our items use stock photos, thus they may appear slightly different from what is pictured on our website. For example, Sta-Rite and Berkely both fall under the umbrella of Pentair and sometimes they make the same pump, but place different logos on the pump. So, a Sta-Rite pump may have a Pentair logo instead, but it still the same exact pump. We understand how this can sometimes be confusing; however, reasons like this are exactly why we have expert sales and pump engineers ready to answer your questions either by phone or through e-mail. Regardless, we value all of our customers and we hope that you continue to shop with us and that you take advantage of our expert advice from one our pump engineers. Hopefully, the $15.00 coupon code (off any purchase of $100.00 or more) we will be sending to you via e-mail will lead you back to our website.

Best Regards,
Pump Products”

“Roger,
Let us apologize for the long wait time. We take pride in shipping our orders out as fast as possible and it’s unfortunate it took a little longer than expected for you to receive the item. The reason for the longer delivery time was because the item was non-stock meaning it can take 7-10 days until it ships, which was clearly represented on the item webpage. There are certain items that have a low demand so manufacturers and suppliers tend not to have a stock. They build the items as orders come in. In this case, your order was specially made and then drop shipped to you by the manufacturer. However, it does appear you should have received the item around 21st of November, which falls only one day after our advertised time. Regardless, this was a late order. It was placed after 2:00 P.M., which was the main reason for being a day late. Again, we again apologize for this inconvenience. Because you are a valued customer, we will be sending you a coupon for $15.00 off your next purchase of $100.00 or more via e-mail.
Best Regards,
PumpProducts.com”