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Product & services pricing
4.32/5
Chance of future purchase:
4.46/5
Shipping & packaging:
4.42/5
Customer service:
4.36/5
Return/Replacement policy:
4.08/5

5/5

2022-11-08

Easy to use website

"was able to find exactly what i was looking for very quickly and for a great price!!!"

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5/5

2022-11-07

Incredible Customer Support!!

"I ordered a product from Pyramid Air. I could have used another online service, but I like keeping my purchases local to the good ol' US of A when I can. I received the product on time but a small part of it was missing. This was an unusual situation. I called PA Customer Support. They were flawless and impressive! The rep listed to me and immediately recommended a course of action. In summary, I just sat there and received no less than Platinum Level Customer Service. I am just an everyday customer. I don't spend zillion$ with PA. (Wish I could!) They treated me like my business was priceless to them. Great selection of products at fair prices that are backed up by Customer Support excellence that can only be delivered by the USA. Inspirational! Yeah, I recommend Pyramid Air... and then some!"

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5/5

2022-11-06

Very Easy

"Easy to find whatever your looking for. "

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5/5

2022-11-05

Umarex Gauntlet 2

"Lots of very valuable information on the site. Good prices. Fast shipping. "

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2/5

2022-11-04

Pyramids choice of shipping method

"I bought a air pistol for 129.95. I noticed on their catalogue that i was eligeble for 2 day free shipping on order of 150.00. I increased my order for over 150.00. i noticed imediately that they were shipping my order by UPS Smart Post (bad choice) I have had bad experinces with that shpping method. I called customer service imediately to see if they would change the shipping method. They said i chose that shipping method and they would not change it. I don't recall choosing that shipping method but they could have changed it because it had not yet shipped. Oh well, i know what to do whhen i place future orders"

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4/5

2022-10-31

Bandit

"Web site worked fine and easy to use. Sort bummed. I received a $10 off, offer after I made the purchase, especially since this gun went up $20 in price let month. ;-("

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5/5

2022-10-31

First Order

"This is my first order with Pyramyd Air and my first order for a PCP rifle. I was not sure of what all was needed to go along with the rifle so I called to place the order. The lady that helped me was great with getting the order placed and recommending accessories to go along with the order. Everything worked great and her recommendation for the scope was better than what I was planning on getting. Would recommend Pyramyd Air. Thanks"

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5/5

2022-10-29

quit working

"feed system jammed after 900 shots fired, Sig Sauer mcx 177 pellet rifle bolt tip stuck in forward position causing mag to not index next pellet into firing and hard/stuck mag in the mag well.9x670406hp5639928"

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5/5

2022-10-25

Gamo maximum pellet rifle

"The lady informed me which gun I was actually ordering very helpful and I was able to take my order quickly service is always quick and no hassle"

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5/5

2022-10-25

Great

"Very enformed staff and polite "

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5/5

2022-10-25

Great site

"They had everything I needed at a decent price."

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5/5

2022-10-23

Weihrauch HW90

"Placing my order for a Weihrach HW90 was easy and quick over the phone. Wait time to place my order was very short. I received my rifle and pellets a day sooner than the expected arrival date! Well packaged so no issues with damage. Looking forward to placing my next order. "

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5/5

2022-07-07

Last purchase

"Ordered a hellboy m4 new and was sent a defective used airgun. When I placed the initial order I paid a heavy additional fee of 87.00 for fast delivery pyramid ait is replacing the defective and very used rifle but would not ship it to me fast delivery like I paid for initially. I do not feel that's fair at all its totally not my fault I received a defective and used rifle. I spoke with Shannon on Friday to see if they had received my return yet,she seemed totally put off by having to help me I found her overall attitude snippy and unacceptable. Having had this very unacceptable experience with Pyramyd Air I will not be making any additional purchases in the future...I have over the years purchased several airguns and other items from Pyramyd Air. "

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5/5

2022-10-20

Superior

"Always the best products and prices around. Very knowledgeable staff. "

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2/5

2022-10-14

High Prices, High Shipping, Coupon Codes But Anything You'd Actually Want is "Excluded From Coupons"

"I only shop at PA when I can't find the item somewhere else. I find their prices high and coupon implementation asinine. Same company and same problems as Airgun Depot. They can both be childish in dealing with problems."

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