"fast and well packed. Can't be any better."

"I have ordered a few times now from them and are great to deal with and great prices on products."

"I needed to make a complex purchase of several items and ask many questions. I was on the phone with the representative for half an hour figuring out exactly what to purchase. The representative was extremely helpful and courteous with me during the entire time. I have talked to several representatives at Pyramid Air from time to time and have had great experiences with all of them. I would recommend Pyramid Air to anyone. Thank you to everyone at Pyramid Air. "

"Have not Received it yet my Diamondback 22, plus targets and case when I do I can give a better review, but the ordering was easy I'm a first time buyer with your company."

"I have made two purchases with Pyramyd Air and they have been successful. Fast shipping"

"I returned a defective Gletcher NGT RF Silver. The replacement that I received back from you was dirty, completely covered with greasy fingerprints. I provided a photograph. When I pointed it out to your representative they pass it off as being dirty from the factory. I fully believe that I received a used and/or reconditioned replacement. Your representative offered another replacement. It cost me $25 Canadian to return the first one and now my only option is to spend another $25 Canadian to return it for another replacement."

"Well laid out web site and easy to use. My order arrived in 4 days and was well packed. Shipping was free and came by way of FedEx. "

"Great customer service Got my order in about three days my rifle and accessories function perfectly right out the box my only regret was not ordering more ammo this thing is fun to shootAirVenturi Avenger"

"I have purchased an item recently and had some issues with its result. Contacting CS, I was very pleased with the professionalism of the representative and her knowledge of the situation. I live in Northeast Ohio so have always great delivery times and service. Regardless of the result of my current discussions I will continue use Pyramid Air as my source for all things AIR. "

"I had a large order returned by FedEx without notification, and subject to a $40 restocking charge (ultimately not charged), since I was not home to sign. A second similar order was confusing due to FedEx's difficult instructions on how to notify them to keep the order at the FedEx location. Pyramyd should communicate better with FedEx. Pyramyd says to discuss with FedEx; FedEx says to discuss with with Pyramyd? The shipment was divided into 3 packages to be delivered on three days. I finally have them holding two packages at FedEx at their location. The third is still coming to my home. All require signature which is no problem and which I will do at the FedEx location. I would not want to stay at home for 3 days."

"I wanted to know if the scope I purchased needed batteries to make it illuminate.... I did not want a scope that requires batteries. I waited on the phone for help that never came, even requested a call back which I have not gotten yet. I went ahead and made my purchase, but if I find it requires a battery then I will still need to talk to a customer service person for a return number.
MDE"

"Outstanding selection, great prices, and excellent service keep me coming back to PyramydAir."

"Pros:
I've been buying from Pyramid ever since being bitten by the airgun bug a little over two years ago. Spent a lot more than mama knows about (which is why I'm still alive, I guess) Anyway, after over a dozen rifles and three dozen pistols, and a wheelbarrow load of ammo, (I don't even think I'm exaggerating there) I can say Pyramid is a very cool place for all things "Airgun."

Cons:
Just a few. They are hard to get hold of on the phone and the M.O.H. makes me wanna put pins in my eyes, and they don't always call you back like they say they will, so you just gotta bug them. About 60% of the time, the Email from whomever is shipping the stuff,sez: "Delivery before 7PM - Thursday" turn out to be Friday. However, To e fair, PA is STILL much faster than the others, so there's that. "Bullseye bucks" ain't all that earth shattering; especially when most credit cards are at least a half percent better.

What others should know:

1. On your next gun, (cuz you WILL buy more - that's the law ;o) get the "Ten for Ten" deal! You won't be disappointed, cuz its probably one of the best ten dollar deals out there.

2. The ammo "buy four and get one" (or whatever) is a great deal. Always get that.

3. AFAIK, they still don't have a "retail store," and really need one. ( Just for me.:o)

P.S. Yeah, I'm rotten; I only give them four stars cuz "nobody's perfec," so nobody gets five stars except God. (actually, I like to give Him ten. :o)
"

"I sent an email requesting cancellation of an order. within minutes it was cancelled and refunded. "

"Orders are not processed and shipped the same day. The free shipping offered after spending $150 or more may as well be a slow boat from China."